Challenges with Customer Support and Downtimes: Compassmining.io Review Summary
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Challenges with Customer Support and Downtimes: Compassmining.io Review Summary

Compassmining.io faces significant challenges with customer support, downtimes, and communication issues, leading to dissatisfaction among investors. Multiple reviews highlight prolonged miner repair times, frequent downtimes, increasing hosting fees, and difficulties in obtaining responses from support teams. Customers express frustration over lack of transparency, unmet promises, and perceived deceptive practices. Some positive mentions acknowledge support staff like Colby for their assistance. Overall, the company's reputation suffers due to unreliable service, delayed responses, and high dissatisfaction rates among users.

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Smooth and easy equipment upgrade…

    Smooth and easy equipment upgrade facilitated by Account Manager Colby Noe with good communication from customer service throughout. Zero downtime in my hashrate!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 12, 2024
  • Colby was informative and transparent.

    Colby was informative and gave up to date information. He was fair and truthful and I respected his opinion. He helped guide me through some critical decisions with transparency. Thank you Colby!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 12, 2024
  • So far my experience is being great

    So far my experience is being great, in particular due the support provided by Colby in sales. Miners delivered on time/ahead of schedule. Expect to continue like this.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 15, 2024
  • I have had a miner that compassmining…

    I have had a miner that compassmining has not brought online for 2 years. I've made repeated request to support and they simply close my ticket and say they are merging it with another ticket that gets no response.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 08, 2024
  • Geo is one of the best Support…

    Geo is one of the best Support representatives at Compass mining. It’s always a pleasure working with him. Thank you for your consistent support!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jan 24, 2024
  • Run far away

    Run far away, as far as you can.bought 2 BTC Miners, after 1 year of not mining, the have upgrade the miner. Now 2 monthe later the hashboard is broken.LOL

    Sentiment
    • Negative
    Content
    • Miner Downtime and Repair
    Jan 23, 2024
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Sentiment Analysis (of 30 reviews)
-45 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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