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Excellent Customer Service and Efficient Engineers – JLA Review

Excellent Customer Service and Efficient Engineers – JLA Review

40 reviews between Jul 10, 2023 and Oct 11, 2023.

JLA provides excellent customer service, efficient and knowledgeable engineers, and high-quality laundry equipment. They respond promptly to customer queries and resolve any issues quickly. Despite a few negative experiences, JLA is recommended for their transparency, professionalism, and fast service.

JLA 
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40 reviews between Jul 10, 2023 and Oct 11, 2023.

Jul 10, 2023 - Oct 11, 2023

Popular Phrases

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Featured Content

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  • Great service

    The service is always very good. Right from when you call there customer service department right through to an engineer coming out to service or repairing the machines or tumble dryers.

    Sentiment
    • Positive
    Content
    • Customer Service
    Sep 29, 2023
  • Contracts team unresponsive but good complaints handling

    Have been trying to discuss a rental issue since January 2023, but despite repeated emails to at least three different contacts plus a webform submission, no-one from the contracts team has been in touch.However, an escalation through JLA's formal complaints process has finally resulted in a positive resolution (in September 2023). Review since updated to reflect this.

    Sentiment
    • None
    Content
    • Rental Issue
    Sep 22, 2023
  • Quick response and thorough work men

    Quick response and thorough work men

    Sentiment
    • Positive
    Content
    • Quick Response
    Sep 15, 2023
  • Complete transparency on prices

    Complete transparency on prices, contract and equipment spec/model.Installation was clean and efficient.Demonstrated and left tidy

    Sentiment
    • Positive
    Content
    • Efficient Service
    Sep 14, 2023
  • Good Customer Service

    Efficient telephone service , responded to email promptly and completed the job satisfactory with next to no waiting time , what more could you ask for . Very pleased with the service provided

    Sentiment
    • Positive
    Content
    • Efficient Service
    Sep 11, 2023
  • DO NOT USE - Incompetent and expensive

    DO NOT USE > Six site visits, five invoices, four credit notes, one pump (that wasn’t necessary), lots of emails for a fault that should have been diagnosed on day one and resolved with minimum charge. Total charge just short of £1000. JLA demonstrate an alarming level of poor engineering diagnostics and incompetence/lack of responsibility in all departments. There have to be better suppliers out there !

    Sentiment
    • Negative
    Content
    • Fault Diagnosis
    Sep 06, 2023
  • JLA are a well run business

    JLA are a well run business, respond well and communicate effectively with customers. They supply us with Laundry equipment, which are always great quality, and on the rare occasion that we have any issues, JLA resolve them very quickly. Recommend them highly.

    Sentiment
    • Positive
    Content
    • Customer Service
    Sep 06, 2023
  • Professional

    Professional. Polite. Helpful. Kept in contact to let me know the situation. Great communication. Like that I get message to say the engineers are on route, would be nice to have an approximate time eg 30 minutes or in next hour!

    Sentiment
    • Positive
    Content
    • Customer Service
    Aug 27, 2023
  • Good communication

    Good communication, timely arrival and repair from the engineer.

    Sentiment
    • Positive
    Content
    • Engineer Service
    Aug 14, 2023
  • Prompt and great service

    Prompt, great service. Nice and polite engineer.

    Sentiment
    • Positive
    Content
    • Engineer Service
    Aug 01, 2023
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Sentiment Analysis

75 Net Promoter
Score

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