JLA provides excellent customer service, efficient and knowledgeable engineers, and high-quality laundry equipment. They respond promptly to customer queries and resolve any issues quickly. Despite a few negative experiences, JLA is recommended for their transparency, professionalism, and fast service.
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Contracts team unresponsive but good complaints handling
Have been trying to discuss a rental issue since January 2023, but despite repeated emails to at least three different contacts plus a webform submission, no-one from the contracts team has been in touch.However, an escalation through JLA's formal complaints process has finally resulted in a positive resolution (in September 2023). Review since updated to reflect this.
Sentiment
None
Content
Rental Issue
Sep 22, 2023
Complete transparency on prices
Complete transparency on prices, contract and equipment spec/model.Installation was clean and efficient.Demonstrated and left tidy
Sentiment
Positive
Content
Efficient Service
Sep 14, 2023
Good Customer Service
Efficient telephone service , responded to email promptly and completed the job satisfactory with next to no waiting time , what more could you ask for . Very pleased with the service provided
Sentiment
Positive
Content
Efficient Service
Sep 11, 2023
DO NOT USE - Incompetent and expensive
DO NOT USE > Six site visits, five invoices, four credit notes, one pump (that wasn’t necessary), lots of emails for a fault that should have been diagnosed on day one and resolved with minimum charge. Total charge just short of £1000. JLA demonstrate an alarming level of poor engineering diagnostics and incompetence/lack of responsibility in all departments. There have to be better suppliers out there !
Sentiment
Negative
Content
Fault Diagnosis
Sep 06, 2023
JLA are a well run business
JLA are a well run business, respond well and communicate effectively with customers. They supply us with Laundry equipment, which are always great quality, and on the rare occasion that we have any issues, JLA resolve them very quickly. Recommend them highly.
Sentiment
Positive
Content
Customer Service
Sep 06, 2023
Professional
Professional. Polite. Helpful. Kept in contact to let me know the situation. Great communication. Like that I get message to say the engineers are on route, would be nice to have an approximate time eg 30 minutes or in next hour!
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