40 reviews between Jul 10, 2023 and Oct 11, 2023.
JLA provides excellent customer service, efficient and knowledgeable engineers, and high-quality laundry equipment. They respond promptly to customer queries and resolve any issues quickly. Despite a few negative experiences, JLA is recommended for their transparency, professionalism, and fast service.
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40 reviews between Jul 10, 2023 and Oct 11, 2023.
The service is always very good. Right from when you call there customer service department right through to an engineer coming out to service or repairing the machines or tumble dryers.
Have been trying to discuss a rental issue since January 2023, but despite repeated emails to at least three different contacts plus a webform submission, no-one from the contracts team has been in touch.However, an escalation through JLA's formal complaints process has finally resulted in a positive resolution (in September 2023). Review since updated to reflect this.
Quick response and thorough work men
Complete transparency on prices, contract and equipment spec/model.Installation was clean and efficient.Demonstrated and left tidy
Efficient telephone service , responded to email promptly and completed the job satisfactory with next to no waiting time , what more could you ask for . Very pleased with the service provided
DO NOT USE > Six site visits, five invoices, four credit notes, one pump (that wasnât necessary), lots of emails for a fault that should have been diagnosed on day one and resolved with minimum charge. Total charge just short of ÂŁ1000. JLA demonstrate an alarming level of poor engineering diagnostics and incompetence/lack of responsibility in all departments. There have to be better suppliers out there !
JLA are a well run business, respond well and communicate effectively with customers. They supply us with Laundry equipment, which are always great quality, and on the rare occasion that we have any issues, JLA resolve them very quickly. Recommend them highly.
Professional. Polite. Helpful. Kept in contact to let me know the situation. Great communication. Like that I get message to say the engineers are on route, would be nice to have an approximate time eg 30 minutes or in next hour!
Good communication, timely arrival and repair from the engineer.
Prompt, great service. Nice and polite engineer.
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Avatrade provides excellent service with professional and friendly staff. The customer support is prompt and helpful, making new traders feel comfortable. The platform is user-friendly and offers a range of tools and services. Overall, Avatrade is a reliable and trustworthy broker for both beginners and experienced traders.
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