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United States

Envoy App Frustrates Users with Functionality and Usability

30 reviews between Apr 18, 2022 and Aug 14, 2023.

Envoy app users express frustration with app functionality and usability, including issues with refreshing, login process, tracking, booking desks, error messages, and crashes. They also mention the need for recurring schedules, improved package management, and better navigation. Some users report receiving spam messages after providing their phone number. Overall, the app is deemed inefficient and lacking in responsiveness and user-friendly features.

‎Envoy
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30 reviews between Apr 18, 2022 and Aug 14, 2023.

Apr 18, 2022 - Aug 14, 2023

Popular Phrases

see all >>
  • Always needs force quit

    Every time I open the app, it fails to refresh and shows me dates I was last in the office rather then the current or future dates to register for. I have to force quit and relaunch the app for it to realize it’s out of date and then it loads correctly. This has been going on for maybe a year now and reinstalling the app makes no difference. All other apps on my phone refresh just fine. Envoy needs to get their act together and fix this.

    Sentiment
    • Negative
    Content
    • App Performance
    Aug 14, 2023
  • Where are recently visited office locations?

    I can’t believe after using this app for 2 straight years and it didn’t provide the recently visited office locations. I need to visit 2 different office locations every week, and for the booking reason I have to find my location from a long list of options each time. Why can’t you sort the location list by visiting frequency? Is that hard to achieve? Did you hire a product manager?

    Sentiment
    • Negative
    Content
    • Location Selection
    Jul 18, 2023
  • Confusing interface

    Interface uses different or confusing terms to mean the same thing. Check in should be "Check in." Check out should be "Check out." It should all be simpler.

    Sentiment
    • Negative
    Content
    • User Interface
    Jun 15, 2023
  • This app never works for me

    When it works it’s a great app, however, 75% of the time I try to use the app it stays on the loading screen and I can’t actually do anything. Very frustrating.

    Sentiment
    • Negative
    Content
    • App Performance
    May 10, 2023
  • Login bug…?

    Why is it that EVERY time the app is updated, I have to go through a tedious login process? Is this an old bug that’s stuck on my device or is this the usual situation for your users? Once I login, I should not need to login again when the app updates. Just keep that session active… imagine if that happened with many other apps. People would be going insane having to login over and over again to their apps.

    Sentiment
    • None
    Content
    • Login Process
    Apr 17, 2023
    • Crashes while trying to load floor map

      Latest two versions crash when loading large floor maps, preventing users from editing booked desk.

      Sentiment
      • Negative
      Content
      • Crashes and Connectivity
      Apr 13, 2023
    • Good app

      It works better than manu other apps

      Sentiment
      • Positive
      Content
      • App Performance
      Feb 27, 2023
    • Cools features

      Cools features, occasionally buggy, but good support team

      Sentiment
      • Positive
      Content
      • App Performance
      Jan 23, 2023
    • Slowest app I’ve used

      We’re forced to use this app at work in order to come to the office (for Covid reasons) the registration page just hangs sometimes for minutes sometimes longer. Being a developer I’m puzzled how they managed to make something this bad.

      Sentiment
      • Negative
      Content
      • Registration Process
      Jan 12, 2023
    • Tracking

      Why does envoy need to track me when I’m not using the app? Is my employer tracking me or is envoy selling my location data to someone. Either way this is messed up on an app I’m forced to use for work.

      Sentiment
      • Negative
      Content
      • Spam Messages
      Nov 28, 2022
    • Glitches need improved

      When I go in and want to change the time to reserve the desk it won’t allow me to book it so I end up booking it for the full 24 hours

      Sentiment
      • Negative
      Content
      • User Interface
      Nov 18, 2022
    • No recurring schedules

      A feature for recurring schedules would save me from clicking on every day in the year individually. Also there are frequent errors with uninformative error messages.

      Sentiment
      • Negative
      Content
      • User Interface
      Nov 16, 2022
    • Horrible stability

      Moving off of this product

      Sentiment
      • Negative
      Content
      • Package Management
      Oct 06, 2022
    • Package management issues

      Why did envoy stop listing package recipient name in envoy business delivery area? Why make users make another click to see this information? Why can’t you scan a package from deliveries area? Why make users go back to home page to add delivery? Adds three clicks and takes time. Poor design. Why can’t new users be added to directory through app? Why can this be done through web only? Little things would make package management easier and more efficient. Strangely this is the opposite direction the app is taking. It might be time for us to explore different options

      Sentiment
      • Negative
      Content
      • User Interface
      Oct 05, 2022
    • Down too often

      Dddcant write a review either

      Sentiment
      • Negative
      Content
      • App Performance
      Oct 05, 2022
    • New version very buggy

      Used to work great. App updated early October and now it constantly crashes and can’t connect to network. iPhone 14 pro.

      Sentiment
      • Negative
      Content
      • Crashes and Connectivity
      Oct 05, 2022
    • New update is causing login issues

      Since the new update the app is now saying no internet connection or error logging in. I have not had issues before but now it’s making it harder to login when my work requires me to login into the app to approve me to work…admin please fix this issue.

      Please note that I have uninstalled and reinstalled the app if that was an issue but still the same issue.

      Sentiment
      • None
      Content
      • Login Process
      Oct 03, 2022
    • Signing in

      This app automatically has her name when you sign in if you have been vaccinated and have put that through to HR you shouldn’t have to answer those two questions every morning

      Sentiment
      • Negative
      Content
      • User Interface
      Aug 18, 2022
    • Spam texts all the time

      As soon as I downloaded the app and wrote down my phone number, I start receiving at least 4 spam text messages per day. So annoying. My info is not secure here.

      Sentiment
      • Negative
      Content
      • Spam Messages
      Aug 06, 2022
    • Freezing problems

      Freezes often with no explanation

      Sentiment
      • Negative
      Content
      • Crashes and Connectivity
      Aug 04, 2022
    • Something I'm forced to use... Not enjoyable

      I wish I didn't need to use it.

      Sentiment
      • Negative
      Content
      • User Interface
      Jul 26, 2022
    • This is stupid

      This

      Sentiment
      • Negative
      Content
      • User Interface
      Jul 26, 2022
    • Awesome app

      Lovely app

      Sentiment
      • Positive
      Content
      • User Interface
      Jun 27, 2022
    • Terrible UX

      This app is extremely hard to navigate. They use the terms “sign in” “check in” “register” interchangeably, and it’s never clear what the prompt is asking for - to complete a health check? To book a desk? To book for same day? A future day? I really hope Envoy figures this out, bc I have to use this on a regular basis and still get confused by it.

      Sentiment
      • Negative
      Content
      • User Interface
      Jun 23, 2022
    • Buggy

      Continuously crashes when changing desks.

      Sentiment
      • Negative
      Content
      • Crashes and Connectivity
      May 18, 2022
    • Ridiculous Flakey app

      Subject says it all

      Sentiment
      • Negative
      Content
      • App Performance
      May 10, 2022
    • Envoy has lots of issues

      I started using Envoy cause of work. The problem with Envoy is that the app is not responsive and things are hard to find. When I click to register on a given day it took five plus minutes to load. If I keep on clicking the register icon it immediately opened the registration survey. I completed the survey and submitted it, but the UI icon still shows my registration as pending. It’s frustratingly poor UX/UI

      Sentiment
      • Negative
      Content
      • User Interface
      May 03, 2022
    • Fails frequently

      Half the time I’m stuck outside my office after a long commute, and I can’t get in because Envoy is not communicating my status.

      Sentiment
      • Negative
      Content
      • App Performance
      Apr 29, 2022
    • Kind of clunky user interface

      Three interactions to actually be registered to be in the office seems excessive and not being able to see who else is in the office from the web app on my laptop is annoying to say the least.

      Sentiment
      • Negative
      Content
      • User Interface
      Apr 28, 2022
    • Can add to wallet

      I love this app, but it would be great if I could add my pass to the wallet and have that show up on my locked screen (like how airline tickets show up) after I register/sign in to the school/job for entry. I hate having to go through my phone to find the app and open it to show to the guard at my school….

      Sentiment
      • Negative
      Content
      • User Interface
      Apr 18, 2022

Sentiment Analysis

  • Positive(3)
    10%
  • Negative(25)
    83%
  • None(2)
    7%
-73 Net Promoter
Score

Popular Topics

  • User Interface(12)
    40%
  • App Performance(7)
    23%
  • Crashes and Connectivity(4)
    13%
  • Login Process(2)
    7%
  • Spam Messages(2)
    7%
  • Location Selection(1)
    3%
  • Package Management(1)
    3%
  • Registration Process(1)
    3%

Languages

  • English(30)
    100%

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