Envoy app users express frustration with app functionality and usability, including issues with refreshing, login process, tracking, booking desks, error messages, and crashes. They also mention the need for recurring schedules, improved package management, and better navigation. Some users report receiving spam messages after providing their phone number. Overall, the app is deemed inefficient and lacking in responsiveness and user-friendly features.
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When it works it’s a great app, however, 75% of the time I try to use the app it stays on the loading screen and I can’t actually do anything. Very frustrating.
Sentiment
Negative
Content
App Performance
May 10, 2023
Crashes while trying to load floor map
Latest two versions crash when loading large floor maps, preventing users from editing booked desk.
Sentiment
Negative
Content
Crashes and Connectivity
Apr 13, 2023
Cools features
Cools features, occasionally buggy, but good support team
Sentiment
Positive
Content
App Performance
Jan 23, 2023
Glitches need improved
When I go in and want to change the time to reserve the desk it won’t allow me to book it so I end up booking it for the full 24 hours
Sentiment
Negative
Content
User Interface
Nov 18, 2022
New version very buggy
Used to work great. App updated early October and now it constantly crashes and can’t connect to network. iPhone 14 pro.
Sentiment
Negative
Content
Crashes and Connectivity
Oct 05, 2022
Spam texts all the time
As soon as I downloaded the app and wrote down my phone number, I start receiving at least 4 spam text messages per day. So annoying. My info is not secure here.
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This page displays purchase options and a preview of the customer feedback analysis report for Envoy based on online reviews collected from App Store. The analysis helps Product Managers, UI/UX Designers, Customer Experience Specialists, App Developers, Marketing Strategists to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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