eConsult Health Limited: Customer Dissatisfaction Overview
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    • Healthcare Administrators
    • Customer Experience Managers
    • Digital Health Consultants
    • User Experience Designers
    • Healthcare Policy Makers
eConsult Health Limited: Customer Dissatisfaction Overview

eConsult Health Customer Feedback Analysis Report

Customers are highly dissatisfied with eConsult Health Limited's online service, citing issues like time-consuming processes, irrelevant questions, difficulty in accessing care, and unhelpful responses. Many users feel the system is unfit for its intended purpose, leading to frustration, delays in healthcare, and a lack of personal interaction with medical professionals.

Source: Trustpilot Reviews of eConsult Health Limited 

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Customer Feedback Analysis of eConsult Health Limited 

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Custom Date - Jan 12, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Wish I could rate it zero

    Wish I could rate it zero , this useless "service" makes it much harder to get an appointment and rather than take pressure off the NHS it will increase the pressure as patience will reluctantly go to A&E . This is a terrifying insight into the future of a privatised NHS

    Sentiment
    • Negative
    Content
    • Inefficient Process
    Jul 11, 2024
  • Not useful in anyway

    More chance of getting an appointment with King Charles III than with GP!Fobbed off using econsult. Not user friendly. Feel let down. No direct way of contacting GP. The rude receptionists in the past were a walk in the park compared to econsult.

    Sentiment
    • Negative
    Content
    • Appointment Scheduling Experience
    Jul 09, 2024
  • tries to fob you off.

    tries to fob you off.forget about ai this isn't even apprpaching the older expert system thingy

    Sentiment
    • Negative
    Content
    • Inefficient Process
    Jun 28, 2024
  • My practice shuts econsult off every…

    My practice shuts econsult off every day early usually around midday. Been trying to get results from urgent biopsy three weeks ago. Useless system causing unknown harm to patients.

    Sentiment
    • Negative
    Content
    • Inefficient Process
    May 29, 2024
  • Stealth privatisation of all gp…

    Stealth privatisation of all gp practices,Unnecessary bureaucracy to make an appointment with your gp. No same day emergency appointments.God help you if you don’t have internet or smartphone cos you get no help.

    Sentiment
    • Negative
    Content
    • Accessibility Challenges
    May 08, 2024
  • A national disgrace

    Zero stars. No words. Is this what I have paid a lifetime of NI contributions for ? We should be rioting on the streets.

    Sentiment
    • Negative
    Content
    • Quality of Service
    May 02, 2024
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Sentiment Analysis (limited preview)
-90 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for eConsult Health Limited  based on online reviews collected from Trustpilot. The analysis helps Healthcare Administrators, Customer Experience Managers, Digital Health Consultants, User Experience Designers, Healthcare Policy Makers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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