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DHgate Reviews: Customers Report Varied Experiences and Quality of Products

DHgate Reviews: Customers Report Varied Experiences and Quality of Products

30 reviews between May 22, 2023 and May 24, 2023.

DHgate is an online marketplace that offers a range of products including shoes, clothes, accessories, and electronics. While some customers were satisfied with their purchases, others experienced delays in shipping, received incorrect items, or encountered difficulties getting refunds. The quality of products varied, with some being 1:1 replicas and others having issues like short battery life. Communication with sellers and customer service on the platform was lacking. Despite this, customers reported finding good deals and being satisfied with their purchases overall.

‎DHgate-Online Wholesale Stores
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Popular Phrases

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  • LOVE THIS APP

    Most of the stuff is 1:1, but you have to read the reviews that don't sound botted. If the review sounds fake it probably is. I suggest that if you buy something and write a review, put something along the lines of "this is a real review" in your actual review to avoid confusion. I love how you have such a wide range of shoes, clothes, accessories, and even some electronics! I love how well this app is made. The only main problem I ran into was shipping. It takes about a month no matter the item. Other than that, I love this app so much 🫶🫶

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
  • Save your money

    Don’t buy from this app. Refund never happens.

    Sentiment
    • Negative
    Content
    • Others
    May 24, 2023
  • Good if you live in china

    I personally live in the us and was excited about this purchase till after I looked first took a long time for the sender to send it and the it took two months for it to be shipped. But it looks very much like the similar one and also I would have rather gone of a different website like postmark or maybe Jamble and got my shirt much faster and the shipping was 20 dollars so I recommend if you don’t love in the us

    Sentiment
    • None
    Content
    • Pricing
    May 24, 2023
  • Totally worth it.

    I have ordered from many stores - everything from designer quality summer sandals to baby designer clothes and the quality has been very good. Gotta go - more shopping to do!

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
  • Scam

    They use fake postage and your package and it becomes usps property then u message them and they text in 3 or 4 words it’s still shipping when the postal service has that for the tracking number. They can get good reviews by paying a private company so do yourself and save your money don’t buy from them!

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
    • Dhgate

      Took my money and won’t refund me

      Sentiment
      • Negative
      Content
      • Others
      May 23, 2023
    • Trash don’t buy

      My package was lost and I asked for a refund the seller was no help at all all he freaking kept saying was contact platform staff how the F im I going to contact them if they don’t even have a email to contact or phone number the only customer service dh gate has is a freaking online robot chat do freaking better and give me money back you bunch of scammers ! I found a “ seller “ that had good reviews even though they had good reviews don’t trust it completely if ur package gets lost on its way to you or stolen the seller won’t even bother to help you !

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • Good app

      I have purchased and received all but a few of my items and I haven’t even heard back from the store I ordered from. I just wish they could communicate better. But overall I’m satisfied. Still waiting on my tracking number for two orders though.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • late package

      i’ve ordered something may 9th, it is may 23 and i have still yet to receive my package. it was supposed to be here before may 14th

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • Very very nice products. Perfect 👍💯

      we received our purchase satisfactorily. you are going to be our supplier from now on. Very good, the order was totally perfect. of good quality and the perfect assortments Thank you very much I recommend you 💯%

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • It’s good

      I just got my first purchase from the app and I love I recommend this app if you are looking for the good rep stuff

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • Awesome!

      Top quality and fast shipment in love with my purchase

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • Horrible!!!!

      Horrrible!!!!!! Got the wrong item and then as told the right item would be sent and two months and nothing and the website makes it very hard to speak with someone!!!! I am still waiting for a bag I ordered months ago and now for a refund!!!!! That I hope I get NEVER AGAIN.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • GREAT FAST SHIPPING

      Been awesome so far got a pair of Yeezys and was in Alabama in 11days

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • Impossible to reach for my money back

      Careful of purchasing an items from buyers across the Pacific Ocean. Had a do so experience the first time buy a NY Jets Jersey but saved a lot of money. So a few months later I tried again buying an A. Rogers #8 and when it came I was disappointed. You could tell the back they did a horrible job with the name and have been trying to reach to complain and ask for a return/refund but to no avail. The price is by far cheap and you get what you pay for

      Sentiment
      • Negative
      Content
      • Pricing
      May 23, 2023
    • Not good with orders and payment

      The orders were ok very cheap products I got complaints about the products battery dying to fast.I ordered with the same card then all of a sudden the app stopped taking my card then I tried the second time and it banned me for a few days so I don’t really have anything good to say about this app and there is NO way to talk to ANYONE NO customer service NOTHING so fix ALL this stuff and I’ll give a waaaay better review oh yeah and the orders I placed and told them the problem they didn’t try and fix it they asked me to take down my review on the seller I was like what !! So yeah a bad experience with this app

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • Still waiting

      I put in a order may 10th and it still have not made it to me yet and it is hard getting in touch with the ppl to get feed back and when u text them u can’t understand nothing they text u this is crazy first time doing this but I will not happen again

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • Me encanta

      Excelente app

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • Joke

      This site is trash. Didn’t get what I ordered….disputed it and said they refunded it never got it! From seller or DH gate..I do not recommend this crap site

      Sentiment
      • Negative
      Content
      • Others
      May 23, 2023
    • DHgate sides with seller every time. No customer service.

      Customer service is non existent. You won’t get any help when you run into a problem. Should have known that DHgate was a rip off.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • ig

      no dark mode

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 23, 2023
    • New Fan

      I’ve ordered sneakers twice now and I and completely hooked. Delivery time has averaged about 3 weeks. I absolutely will be ordering again.

      Sentiment
      • Positive
      Content
      • Pricing
      May 23, 2023
    • It’s the real thing

      Don’t hesitate. The quality is there. Just buy from places that have some reviews. Not a ton, just some and you’re fine.

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • Happy,Happy

      Timely orders. No problems. Communication is great. Will keep ordering.

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • Often errors

      Always errors loading

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • Great app

      Really cool

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • Boujie on Budget

      Baby no lie run down to the fence and get you some stuff I’ve ordered shoes for myself my daughter and my gf clothes for my gf cologne for her and perfume for myself air pod max for us both all for the a fraction of the price you would get it from retail don’t sleep on them boys it’s gone take a minute but you will not be disappointed trust me 🤞🏾but be careful and find links through TikTok

      Sentiment
      • None
      Content
      • Ads
      May 23, 2023
    • Love!

      Took a while to receive but I am satisfied came with box, receipt looks like the real thing. Will order from them again!

      Sentiment
      • Positive
      Content
      • Technical Issues
      May 23, 2023
    • Give it a try

      I purchased shoes on dhgate twice and luckily it was a hit, you have to look at the store/seller and ratings and transactions quantity to choose the legitimacy , they do have very good replicas.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Great product

      Everything was just what I expected it to be I will be shopping here often as I can

      Sentiment
      • Positive
      Content
      • Pricing
      May 22, 2023

Sentiment Analysis

  • Positive(15)
    50%
  • Negative(13)
    43%
  • None(2)
    7%
7 Net Promoter
Score

Popular Topics

  • Technical Issues(9)
    30%
  • Features and Usability(8)
    27%
  • Others(8)
    27%
  • Pricing(4)
    13%
  • Ads(1)
    3%

Languages

  • English(29)
    97%
  • Spanish(1)
    3%

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