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Crowne Plaza Brussels Airport: Convenient Accommodation with Mixed Reviews

Crowne Plaza Brussels Airport: Convenient Accommodation with Mixed Reviews

30 reviews between May 01, 2022 and Oct 01, 2023.

The Crowne Plaza Brussels Airport hotel offers convenient accommodation near the airport with a free shuttle bus service. While some guests praised the friendly staff and luxurious rooms, others found the hotel average for its price. Several reviewers complained about slow service in the restaurant and issues with room service. However, the hotel's location and amenities, such as a park area and a sky bar, were appreciated. Overall, the hotel's service and food quality received mixed reviews.

Crowne Plaza Brussels Airport, an IHG Hotel
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30 reviews between May 01, 2022 and Oct 01, 2023.

May 01, 2022 - Oct 01, 2023

Popular Phrases

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Featured Content

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  • Great hotel stay

    Having booked numerous stays for colleagues and customers over the years, this was my first stay. The staff were helpful and courteous, the rooms were spacious and comfortable, the public areas were very well kept and the Sky Bar was a delight! I strongly recommend the Kwak...

    Sentiment
    • Positive
    Content
    • Restaurant Experience
    Oct 01, 2023
  • Nice and quiet airport hotel

    A nice property with a little park area in the back. My room was very quiet. The train station was a short walk away. Enjoyed my stay and was able to catch the train to Brussels to see all the sites.

    Sentiment
    • Positive
    Content
    • Location and Convenience
    Sep 01, 2023
  • Great hotel

    Stayed for one night on outward & return with shearing (leger) coach group. Great hotel - have already recommended to international friends. Large room, with two 'double' beds, comfy armchairs overlooking lakes & gardens. Coffee machine & kettle. Loved the speedy glass lifts down to a very spacious lobby. Breakfast was good, Only one minor complaint - only one bathrobe in our room, rang to ask for another robe, but it never arrived.

    Sentiment
    • Positive
    Content
    • Room Comfort
    May 01, 2023
  • Lovely hotel

    We stayed here for one night on a coach tour with Leger Holidays, on our way to catch a ferry at Dunkirk. It's a lovely hotel with very nice rooms. The restaurant was excellent but very expensive for dinner. Breakfast was included and was really good.

    Sentiment
    • Positive
    Content
    • Restaurant Experience
    Apr 01, 2023
  • Appreciation, Warda

    I appreciate the service in this hotel, my special thanks goes to Someone who works at Craft by the name of WARDA, her service is outstanding plus her smile, i enjoyed being served by her in my stay! Keep it up!

    Sentiment
    • Positive
    Content
    • Staff Friendliness
    Apr 01, 2023
  • Excellent hotel not too far from the airport. Great staff and excellent rooms.

    Really good hotel with great sleep quality and very competent staff. I like the extra set of doors to further block out disturbance from the corridor. Excellent cleaning. Very good and well laid out bathrooms. Theoretically walkable from the airport but not an inviting area for pedestrians, good half hourly free shuttle from 6 am in the morning. Highly recommend.

    Sentiment
    • Positive
    Content
    • Room Comfort
    Mar 01, 2023
  • Worst Restaurant service EVER!!!

    Shocking service in restaurant, have eaten here for 3 nights now, average wait time for food is 1 hour, that’s when the restaurant is quiet The hotel is at the airport with a captive audience, overpriced and food average! Do yourself a favour and eat before you come here or order a pizza to be delivered!

    Sentiment
    • Negative
    Content
    • Restaurant Experience
    Dec 01, 2022
  • Lovely hotel

    Only stayed 1 night as a stop over at the end of a coach tour. Lovely room - large, well furnished and lit, lovely bathroom with powerful shower and a bath. Kettle with tea and coffee. All very clean. Good food in the restaurant, and breakfast was excellent - huge choice and plentiful, including cooked items. Wish I could have stayed longer.

    Sentiment
    • Positive
    Content
    • Room Comfort
    Oct 01, 2022
  • very good hotel close to the Airport

    This hotel is very close to the airport and offers free shuttle bus for the guests. Reception is very friendly and helpful, they will all the best they can. Rooms are nice and beds comfortable, bathroom nice and clean.

    Sentiment
    • Positive
    Content
    • Location and Convenience
    Oct 01, 2022
  • Average for the price

    The hotel is ok, but somewhat average in comparison to the price. Rooms good size but nothing special. Breakfast was good, The shuttle from the airport is very convenient, however not very easy to find as the signs at the airport are not great.

    Sentiment
    • None
    Content
    • Service Quality
    Jun 01, 2022
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Sentiment Analysis

37 Net Promoter
Score

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