Pet&Path: Mixed Reviews Highlighting Customer Service and Product Quality
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Comprehensive Pet&Path Customer Feedback Report

Pet&Path: Mixed Reviews Highlighting Customer Service and Product Quality

Pet&Path receives mixed reviews with customers praising the customer service while some express dissatisfaction with product quality and delivery issues. Positive feedback highlights excellent post-sale support, high-quality snake toys, and responsive customer service. However, some customers report delays in delivery, dissatisfaction with the product, and challenges with obtaining refunds. Overall, Pet&Path's customer service stands out, with prompt responses to inquiries and assistance in addressing issues.

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  • Retail Managers
  • Pet Store Owners
  • Customer Service Trainers
  • Product Development Managers
  • Market Analysts

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Discount code…

    When I placed the order I forgot to enter the discount code. I emailed and the company answered right away and made the adjustment for me.

    Sentiment
    • Positive
    Content
    • Customer Service
    Nov 10, 2023
  • Ordered a snake over two weeks ago

    Ordered a snake over two weeks ago. Money was taken from my account quickly but I’ve yet to receive any product. I feel scammed.Shelley Shaw

    Sentiment
    • Negative
    Content
    • Scam Concerns
    Nov 09, 2023
  • Excellent product and Customer Service

    Excellent product and Customer Service, refund for the Magic Snake which my fussy cat just ignored.

    Sentiment
    • Positive
    Content
    • Refund Process
    Oct 29, 2023
  • Snake toy for cats

    Great product, keeps our cats entertained. Like the fact that it is charged via a USB so no batteries required!

    Sentiment
    • Positive
    Content
    • Product Quality
    Oct 07, 2023
  • This cat toy is great!

    This cat toy is great!It has a sensor in front so it doesn't get stuck in corners etc.Cat loves it!!!

    Sentiment
    • Positive
    Content
    • Product Design
    Sep 05, 2023
  • My issue with my product was handled…

    My issue with my product was handled swiftly and without any delay. The client service rep who assisted me with

    Sentiment
    • Positive
    Content
    • Customer Service
    Aug 30, 2023
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Sentiment Analysis (of 30 reviews)
52 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Pet&Path  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Pet Store Owners, Customer Service Trainers, Product Development Managers, Market Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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