Bupa appcrashes, logs out users, and fails to load. Inaccurate information and lack of support frustrate customers. Limited functionality in finding providers. Easy to use for some features like making payments and tracking fees. Claims process is problematic and causes app freezing. Mixed customer service experience. Inconsistent coverage for different visa types. Verification code issue and lack of support for app problems. New digital identity update causes login difficulties. Inefficient refund process and slow transaction completion.
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When brought up with the map and location finder it does not show anywhere covering my location the Bupa Providers (my location in Cairns has plenty of them).
Sentiment
Negative
Content
Provider Search
Oct 23, 2023
Mrs
Confusing when making a claim says: Add new item - asking for Item no’s. Should say: Add item no’s NOT new item!
Sentiment
Positive
Content
Claim Process
Oct 23, 2023
Bupa App
I have used the Bupa app a number of times now and find it easy to use and everything is self explatory. Payment is received quickly
Sentiment
Positive
Content
Claim Process
Oct 17, 2023
Ease of access
Currently doing regular physio group classes. It is great to be able to track all fees charged.
Sentiment
Positive
Content
App Functionality
Oct 15, 2023
I can’t sign in with the new system!!
The new login page shows blank screen. Today I can’t sign in when I need to access my account!! I have kept trying for the pas 30 mins, refreshing the website but it won’t load at all even though my internet is fine!
Sentiment
Negative
Content
Login Issues
Oct 14, 2023
Useless
App fails to recognise my date of birth or my membership number. A plot to make claims difficult I suspect, not being paranoid at all!
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This page displays purchase options and a preview of the customer feedback analysis report for myBupa based on online reviews collected from App Store. The analysis helps Healthcare Marketing Professionals, App Developers, Customer Service Managers, Health Insurance Executives, UX/UI Designers to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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