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United States
Bupa App Issues and Limited Functionality Frustrate Users

Bupa App Issues and Limited Functionality Frustrate Users

30 reviews between Sep 21, 2023 and Oct 27, 2023.

Bupa app crashes, logs out users, and fails to load. Inaccurate information and lack of support frustrate customers. Limited functionality in finding providers. Easy to use for some features like making payments and tracking fees. Claims process is problematic and causes app freezing. Mixed customer service experience. Inconsistent coverage for different visa types. Verification code issue and lack of support for app problems. New digital identity update causes login difficulties. Inefficient refund process and slow transaction completion.

‎myBupa
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30 reviews between Sep 21, 2023 and Oct 27, 2023.

Sep 21, 2023 - Oct 27, 2023

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  • Always not working

    Every time we try to make a claim the app either doesn’t load or doesn’t login or log ourself out and doesn’t allow login. This is a joke, if it wasn’t for the 12 month no claim switching to another insurers we would’ve switched to other provider ages ago.

    Sentiment
    • Negative
    Content
    • App Functionality
    Oct 27, 2023
  • Buggy

    The apps ‘Find a Provider’ service is bugged.

    When brought up with the map and location finder it does not show anywhere covering my location the Bupa Providers (my location in Cairns has plenty of them).

    Sentiment
    • Negative
    Content
    • Provider Search
    Oct 23, 2023
  • Mrs

    Confusing when making a claim says: Add new item - asking for Item no’s.
    Should say: Add item no’s NOT new item!

    Sentiment
    • Positive
    Content
    • Claim Process
    Oct 23, 2023
  • Bupa App

    I have used the Bupa app a number of times now and find it easy to use and everything is self explatory. Payment is received quickly

    Sentiment
    • Positive
    Content
    • Claim Process
    Oct 17, 2023
  • Ease of access

    Currently doing regular physio group classes. It is great to be able to track all fees charged.

    Sentiment
    • Positive
    Content
    • App Functionality
    Oct 15, 2023
  • I can’t sign in with the new system!!

    The new login page shows blank screen. Today I can’t sign in when I need to access my account!! I have kept trying for the pas 30 mins, refreshing the website but it won’t load at all even though my internet is fine!

    Sentiment
    • Negative
    Content
    • Login Issues
    Oct 14, 2023
  • Missed opportunity

    The app has some standard features which is to be expected, however creates a barrier between the customer and the company: it uses some extremely outdated cheap virtual assistant that understands nothing and repeats the same old nonsense ad nauseam. There is no email or chat facility to get things done with BUPA - you will have to spend hours listening to some distorted music on the phone and there will be no written record of the interaction. Well even when there is a written record - they still don’t deliver on their business promises. Honestly we need another Royal Commission!

    Sentiment
    • Negative
    Content
    • Customer Service
    Oct 13, 2023
  • If the rate can give zero, I will give zero rather than one

    Firstly, After this updating, myBupa can’t cover the entire cost for my surgery fee, in the past, I could gain the whole refund.

    Secondly, bupa misleading the customers, I saw the transaction will be completed for five business day, but after five business day, I didn’t receive any transaction, and then, when I found the message, it just shows that it need seven business day, you can see the bupa has suck effiency.

    Then, i called the bupa hotline, and gave my bad feedback, they just do nothing, just let me wait, so I wondering why I spend my money on this suck insurance.

    Sentiment
    • Negative
    Content
    • Coverage Limitations
    Oct 07, 2023
  • Disappointed

    I like bupa when i was on student visa they covered all my gp appointments but now i am on my 485 visa they just set a limit of 300$ for gp appointments and now they not covering anything, I don’t like this policy, even I don’t have any pre existing conditions, i just got my blood test, and they don’t covered this thing as well, so disappointed.

    Sentiment
    • Positive
    Content
    • Coverage Limitations
    Oct 06, 2023
  • Useless

    App fails to recognise my date of birth or my membership number.
    A plot to make claims difficult I suspect, not being paranoid at all!

    Sentiment
    • Negative
    Content
    • App Functionality
    Oct 04, 2023
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