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ZenBusiness: Excellent Customer Support But Some Concerns

ZenBusiness: Excellent Customer Support But Some Concerns

40 reviews between Aug 02, 2023 and Aug 04, 2023.

ZenBusiness provides excellent customer support, with knowledgeable and helpful representatives. They address questions and issues promptly, making the experience memorable. However, there are some negative reviews regarding the speed of LLC formation and customer support's use of canned responses.

ZenBusiness 
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40 reviews between Aug 02, 2023 and Aug 04, 2023.

Aug 02, 2023 - Aug 04, 2023
  • Belle was very helpful and polite.

    Belle was very helpful and polite.

    Sentiment
    • Positive
    Content
    • Customer Service
    Aug 04, 2023
  • Nic B

    Nic B. is the truth! Excellent customer service and he even brainstormed business names when I realized I couldn’t use the one I chose. This was my first time using Zen’s customer service and I have to say that I’m totally relieved knowing that any issue that arises will be handled swiftly and thoroughly.

    Sentiment
    • Positive
    Content
    • Customer Service
    Aug 04, 2023
  • Excellent very helpful experience all…

    Excellent very helpful experience all questions were answered all needs recess and taking care of thoroughly.

    Sentiment
    • Positive
    Content
    • Customer Service
    Aug 04, 2023
  • I really wish I believed the bad reviews.

    I never leave reviews, but the experience I just had was upsetting enough that I felt I needed to share so I can save someone the extreme inconvenience I just experienced. I really wish I had believed the few negative reviews I read. I just received notification that my business was formed and then was charged an additional $199 for the Registered Agent service. From the information that was advertised that I *very* closely reviewed before purchasing ZenBusiness' services, this charge was INCLUDED in the Pro Package I paid for, which also included the state filing fee as well as EIN, allegedly totaling only to $324. I am extremely upset because this was very misleading and my checking account is now overdrawn since this is not what I budgeted for. Because this service was supposed to be included in the $324 I paid, I would really appreciate if that $199 could be refunded, as I was under the impression that I wouldn't be charged again until a year from now (since the RA service is annual and it appeared I already paid for this year). However, both agents that I spoke with (George over the phone and Shay/Shayla over chat) really didn't offer any solutions for me other than trying to send me off to another department to have my RA service canceled (I was trying to avoid that because I don't want to go through yet another waiting process; I went with ZenBusiness because things were supposed to be easy!). In fact, it felt like they were just regurgitating a pre-written script. To make matters more upsetting, I was told by Shayla that the department she forwarded my concern to would take 1-2 days to get back to me, and I consider this to be an urgent matter. There was no empathy or understanding, no apologies for the situation I'm now in, which makes me no longer want to be a customer at all. This is the most detached and robotic customer service I've ever received. I will be canceling my services with ZenBusiness altogether as soon as they follow up with me because I don't feel heard and, based off these exchanges this evening, have lost trust in this company. I have what I need to change my registered agent, so once all is squared away, I'll be moving on.

    Sentiment
    • Negative
    Content
    • Account Issues
    Aug 04, 2023
  • Outstanding Customer Service Experience

    Mr. Nic Bagherpour was Amazing. His dedication to help me and alleviate some concerns was phenomenal. Mr. Nic took his time and explain to me a worry that I had and made me feel comfortable with my decision to do business with you guys. Thank you for your amazing skills.

    Sentiment
    • Positive
    Content
    • Customer Service
    Aug 04, 2023
    • Good phone repor and answered all…

      Good phone repor and answered all questions efficiently!

      Sentiment
      • Positive
      Content
      • Customer Service
      Aug 04, 2023
    • Zen Business & Malcolm very helpful today

      Zen business makes it easy to renew the business. Malcolm tried hard to be helpful when I called today. He did have some headset issues that required a return phone call which he executed promptly. He answered my questions and helped me navigate the site as needed. Thanks, Malcolm!

      Sentiment
      • Positive
      Content
      • Account Issues
      Aug 04, 2023
    • Sheryl was awesome!

      Sheryl was awesome, and provided great service!

      Sentiment
      • Positive
      Content
      • Customer Service
      Aug 04, 2023
    • So far good really help to guide me as…

      So far good really help to guide me as new Business, technical issues but Nikki's helped me, continue explorer all the guides. Thanks.

      Sentiment
      • Positive
      Content
      • Business Formation
      Aug 03, 2023
    • Clare and patient (zen) service from…

      Clare and patient (zen) service from Nic.B Thank you

      Sentiment
      • Positive
      Content
      • Customer Service
      Aug 03, 2023
    • Nice experience

      There was a wait time so the used the number I was calling from and returned my call, immediately. Kenya, the young lady helping me was polite, informative and professional. She verified my info then updated my phone number and transferred me to banking for more questions I had. Thank you from a first time business owner!

      Sentiment
      • Positive
      Content
      • Customer Service
      Aug 03, 2023
    • Above my expectations!

      I was connected to Alysia regarding some updates for the LLC im forming and she did a great job giving all the infomation i needed! She was very responsive and informative! 5 stars overall! Thank you!

      Sentiment
      • Positive
      Content
      • LLC Formation
      Aug 03, 2023
    • Belle was wonderful and very helpful

      Belle was wonderful and very helpful. She quickly handled my request and submitted it without any issues. Additionally, Belle was very pleasant to speak with!

      Sentiment
      • Positive
      Content
      • Customer Service
      Aug 03, 2023
    • the representative was very helpful and…

      the representative was very helpful and kind. everything was taken care of very quickly. could not be more happy about my experience

      Sentiment
      • Positive
      Content
      • Customer Service
      Aug 03, 2023
    • Sheryl provided solutions

      Sheryl guided me right to the information that I needed to solve my problem. I wasn't issued an EIN and she helped me find the proper documentation and told me what and where to sign. Absolutely helpful!

      Sentiment
      • Positive
      Content
      • EIN Application
      Aug 03, 2023
    • Nic Bagherpour was very friendly and…

      Nic Bagherpour was very friendly and helpful

      Sentiment
      • Positive
      Content
      • Customer Service
      Aug 03, 2023
    • Tymeka Bell was a pleasure to speak and great help

      Tymeka Bell was a pleasure to speak with and she helped in every way I needed help with during this call this morning.

      Sentiment
      • Positive
      Content
      • Customer Service
      Aug 03, 2023
    • Helpful!

      Angelina was a great help with some questions regarding the Registered Agent services! Looking forward to using ZenBusiness's services soon.

      Sentiment
      • Positive
      Content
      • Registered Agent Service
      Aug 03, 2023
    • I spoke with a Mr Nic Bagherpour

      I spoke with a Mr. Nic Bagherpour He was very patient and helpful he explained what i needed to do . very calmy I had questions Thank you for such a nice experience

      Sentiment
      • Positive
      Content
      • Customer Service
      Aug 03, 2023
    • Hillary was super helpful

      Hillary was super helpful, understanding, professional. Thank you for this service and your fair treatment at every turn

      Sentiment
      • Positive
      Content
      • Customer Service
      Aug 03, 2023
    • Excellent Service

      Sky S. my rep was very helpful. I had questions on my 1st LLC that I submitted and Sky was professional and addressed all of my questions. Made the experience memorable.

      Sentiment
      • Positive
      Content
      • Customer Service
      Aug 03, 2023
    • I’m so thankful for the help Nic B…

      I’m so thankful for the help Nic B provided. Opening a business can get extremely overwhelming but he made me feel that he is there for me.Thank you Nic B

      Sentiment
      • Positive
      Content
      • Business Formation
      Aug 03, 2023
    • Quickly resolved issue

      Quickly resolved issue

      Sentiment
      • Positive
      Content
      • Account Issues
      Aug 02, 2023
    • Belle was great!!

      Belle was great!!

      Sentiment
      • Positive
      Content
      • Customer Service
      Aug 02, 2023
    • ZenBusiness customer support was…

      ZenBusiness customer support was amazing! Very friendly and knowledgeable. Evan is a GREAT support agent!

      Sentiment
      • Positive
      Content
      • Customer Service
      Aug 02, 2023
    • He was very informative and nice

      Jeremy was very informative and nice, and went above and beyond, it's truly appreciated.

      Sentiment
      • Positive
      Content
      • Customer Service
      Aug 02, 2023
    • Construction

      He was great.

      Sentiment
      • Positive
      Content
      • Customer Service
      Aug 02, 2023
    • Give Nic a raise!

      Nic was very helpful and informative. 5 star service all the way.

      Sentiment
      • Positive
      Content
      • Customer Service
      Aug 02, 2023
    • Kenya J

      Kenya J, your customer service agent, was very knowledgeable, professional, and congenial. I had an unusual situation, with a few "moving parts." Kenya J made everything so easy and straightened everything out. She is wonderful!

      Sentiment
      • Positive
      Content
      • Customer Service
      Aug 02, 2023
    • STAY AWAY from ZenBusiness

      STAY AWAY from ZenBusiness. They will state the process for an EIN (as long as SSN is provided) will only take 1-2 days and they will charge you for this "fast track process". In reality, they take three days to file with your state and then that takes up to a week or more. We have been waiting six days with no update on EIN creation. Legalzoom is much faster OR you can even do it yourself with the IRS and your state within two days AND save quite a bit of money. Also, their customer support will repeatedly copy and paste the same canned wording over and over versus actually providing support. If you don't care how long your LLC takes to get up and running, then maybe they are for you. But if you want your LLC set up quickly then STAY AWAY from Zenbusiness.

      Sentiment
      • Negative
      Content
      • LLC Formation
      Aug 02, 2023
    • The representative was very respectful

      The representative was very respectful, clear and concise. Very knowledgeable about the situation in which I was calling for and took care of it immediately. We even had a couple laughs. I do appreciate the time and professionalism given to me today. Thank you so much.

      Sentiment
      • Positive
      Content
      • Customer Service
      Aug 02, 2023
    • I was having some account issues and…

      I was having some account issues and Lauren with ZenBusiness helped me promptly! I really appreciate her patience and she was able to quickly figure out the issue and help me keep the ball rolling. Nothing but good things to say and Lauren's assitance shines through as yet another great ZenBusiness experience!

      Sentiment
      • Positive
      Content
      • Account Issues
      Aug 02, 2023
    • Marcus did a great job handling my…

      Marcus did a great job handling my case. It was giving me a hard time and him as well, but he was persistent and continued to check back in and give updates. very grateful that it was resolved so that I can continue working on my business.

      Sentiment
      • Positive
      Content
      • Customer Service
      Aug 02, 2023
    • Talked with Belle

      Talked with Belle, she was very helpful, knew what she was talking about, and was a pleasure to talk to. A+ experience! thanks!

      Sentiment
      • Positive
      Content
      • Customer Service
      Aug 02, 2023
    • Taylor A

      Taylor A. Was very helpful and caring of my situation, and provided very helpful insight to help me with my journey.

      Sentiment
      • Positive
      Content
      • Customer Service
      Aug 02, 2023
    • Pedro was kind and very concise

      Pedro was kind and very concise, he got my question answered right away!

      Sentiment
      • Positive
      Content
      • Customer Service
      Aug 02, 2023
    • After spending hours trying to figure…

      After spending hours trying to figure something out on my own I noticed I could chat to the professionals. Took them less than 5 minutes to fix it! I am now up and running!

      Sentiment
      • Positive
      Content
      • Technical Issues
      Aug 02, 2023
    • Sheryl was very helpful and concise

      Sheryl was very helpful and concise. I am very busy and oftentimes am given a runaround when calling in to customer service elsewhere. Sheryl gave me the answer I was looking for without any hassle and redirection. Very rare these days.

      Sentiment
      • Positive
      Content
      • Customer Service
      Aug 02, 2023
    • Taylor was awesome

      Taylor was awesome! She was personable, kind and showed genuine care of my initial dilemma, which she understood & helped to solve. Thank you Taylor A. !

      Sentiment
      • Positive
      Content
      • Customer Service
      Aug 02, 2023
    • Great communication so far

      Great communication so far, so I’m feeling more confident to start a business and hopefully soon through the right requirements

      Sentiment
      • Positive
      Content
      • Business Formation
      Aug 02, 2023

Sentiment Analysis

  • Positive(38)
    95%
  • Negative(2)
    5%
  • None(0)
    0%
90 Net Promoter
Score

Popular Topics

  • Customer Service(28)
    70%
  • Account Issues(4)
    10%
  • Business Formation(3)
    8%
  • LLC Formation(2)
    5%
  • EIN Application(1)
    2%
  • Registered Agent Service(1)
    2%
  • Technical Issues(1)
    2%

Languages

  • English(40)
    100%

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