40 reviews between Aug 02, 2023 and Aug 04, 2023.
ZenBusiness provides excellent customer support, with knowledgeable and helpful representatives. They address questions and issues promptly, making the experience memorable. However, there are some negative reviews regarding the speed of LLC formation and customer support's use of canned responses.ZenBusiness
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40 reviews between Aug 02, 2023 and Aug 04, 2023.
Belle was very helpful and polite.
Nic B. is the truth! Excellent customer service and he even brainstormed business names when I realized I couldn’t use the one I chose. This was my first time using Zen’s customer service and I have to say that I’m totally relieved knowing that any issue that arises will be handled swiftly and thoroughly.
Excellent very helpful experience all questions were answered all needs recess and taking care of thoroughly.
I never leave reviews, but the experience I just had was upsetting enough that I felt I needed to share so I can save someone the extreme inconvenience I just experienced. I really wish I had believed the few negative reviews I read. I just received notification that my business was formed and then was charged an additional $199 for the Registered Agent service. From the information that was advertised that I *very* closely reviewed before purchasing ZenBusiness' services, this charge was INCLUDED in the Pro Package I paid for, which also included the state filing fee as well as EIN, allegedly totaling only to $324. I am extremely upset because this was very misleading and my checking account is now overdrawn since this is not what I budgeted for. Because this service was supposed to be included in the $324 I paid, I would really appreciate if that $199 could be refunded, as I was under the impression that I wouldn't be charged again until a year from now (since the RA service is annual and it appeared I already paid for this year). However, both agents that I spoke with (George over the phone and Shay/Shayla over chat) really didn't offer any solutions for me other than trying to send me off to another department to have my RA service canceled (I was trying to avoid that because I don't want to go through yet another waiting process; I went with ZenBusiness because things were supposed to be easy!). In fact, it felt like they were just regurgitating a pre-written script. To make matters more upsetting, I was told by Shayla that the department she forwarded my concern to would take 1-2 days to get back to me, and I consider this to be an urgent matter. There was no empathy or understanding, no apologies for the situation I'm now in, which makes me no longer want to be a customer at all. This is the most detached and robotic customer service I've ever received. I will be canceling my services with ZenBusiness altogether as soon as they follow up with me because I don't feel heard and, based off these exchanges this evening, have lost trust in this company. I have what I need to change my registered agent, so once all is squared away, I'll be moving on.
Mr. Nic Bagherpour was Amazing. His dedication to help me and alleviate some concerns was phenomenal. Mr. Nic took his time and explain to me a worry that I had and made me feel comfortable with my decision to do business with you guys. Thank you for your amazing skills.
Good phone repor and answered all questions efficiently!
Zen business makes it easy to renew the business. Malcolm tried hard to be helpful when I called today. He did have some headset issues that required a return phone call which he executed promptly. He answered my questions and helped me navigate the site as needed. Thanks, Malcolm!
Sheryl was awesome, and provided great service!
So far good really help to guide me as new Business, technical issues but Nikki's helped me, continue explorer all the guides. Thanks.
Clare and patient (zen) service from Nic.B Thank you
There was a wait time so the used the number I was calling from and returned my call, immediately. Kenya, the young lady helping me was polite, informative and professional. She verified my info then updated my phone number and transferred me to banking for more questions I had. Thank you from a first time business owner!
I was connected to Alysia regarding some updates for the LLC im forming and she did a great job giving all the infomation i needed! She was very responsive and informative! 5 stars overall! Thank you!
Belle was wonderful and very helpful. She quickly handled my request and submitted it without any issues. Additionally, Belle was very pleasant to speak with!
the representative was very helpful and kind. everything was taken care of very quickly. could not be more happy about my experience
Sheryl guided me right to the information that I needed to solve my problem. I wasn't issued an EIN and she helped me find the proper documentation and told me what and where to sign. Absolutely helpful!
Nic Bagherpour was very friendly and helpful
Tymeka Bell was a pleasure to speak with and she helped in every way I needed help with during this call this morning.
Angelina was a great help with some questions regarding the Registered Agent services! Looking forward to using ZenBusiness's services soon.
I spoke with a Mr. Nic Bagherpour He was very patient and helpful he explained what i needed to do . very calmy I had questions Thank you for such a nice experience
Hillary was super helpful, understanding, professional. Thank you for this service and your fair treatment at every turn
Sky S. my rep was very helpful. I had questions on my 1st LLC that I submitted and Sky was professional and addressed all of my questions. Made the experience memorable.
I’m so thankful for the help Nic B provided. Opening a business can get extremely overwhelming but he made me feel that he is there for me.Thank you Nic B
Quickly resolved issue
Belle was great!!
ZenBusiness customer support was amazing! Very friendly and knowledgeable. Evan is a GREAT support agent!
Jeremy was very informative and nice, and went above and beyond, it's truly appreciated.
He was great.
Nic was very helpful and informative. 5 star service all the way.
Kenya J, your customer service agent, was very knowledgeable, professional, and congenial. I had an unusual situation, with a few "moving parts." Kenya J made everything so easy and straightened everything out. She is wonderful!
STAY AWAY from ZenBusiness. They will state the process for an EIN (as long as SSN is provided) will only take 1-2 days and they will charge you for this "fast track process". In reality, they take three days to file with your state and then that takes up to a week or more. We have been waiting six days with no update on EIN creation. Legalzoom is much faster OR you can even do it yourself with the IRS and your state within two days AND save quite a bit of money. Also, their customer support will repeatedly copy and paste the same canned wording over and over versus actually providing support. If you don't care how long your LLC takes to get up and running, then maybe they are for you. But if you want your LLC set up quickly then STAY AWAY from Zenbusiness.
The representative was very respectful, clear and concise. Very knowledgeable about the situation in which I was calling for and took care of it immediately. We even had a couple laughs. I do appreciate the time and professionalism given to me today. Thank you so much.
I was having some account issues and Lauren with ZenBusiness helped me promptly! I really appreciate her patience and she was able to quickly figure out the issue and help me keep the ball rolling. Nothing but good things to say and Lauren's assitance shines through as yet another great ZenBusiness experience!
Marcus did a great job handling my case. It was giving me a hard time and him as well, but he was persistent and continued to check back in and give updates. very grateful that it was resolved so that I can continue working on my business.
Talked with Belle, she was very helpful, knew what she was talking about, and was a pleasure to talk to. A+ experience! thanks!
Taylor A. Was very helpful and caring of my situation, and provided very helpful insight to help me with my journey.
Pedro was kind and very concise, he got my question answered right away!
After spending hours trying to figure something out on my own I noticed I could chat to the professionals. Took them less than 5 minutes to fix it! I am now up and running!
Sheryl was very helpful and concise. I am very busy and oftentimes am given a runaround when calling in to customer service elsewhere. Sheryl gave me the answer I was looking for without any hassle and redirection. Very rare these days.
Taylor was awesome! She was personable, kind and showed genuine care of my initial dilemma, which she understood & helped to solve. Thank you Taylor A. !
Great communication so far, so I’m feeling more confident to start a business and hopefully soon through the right requirements
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