Vinotemp Customer Service and Quality Review Summary
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Vinotemp Customer Feedback Report: Deep Dive Analysis

Vinotemp Customer Service and Quality Review Summary

Vinotemp's customer service received mixed reviews, with some praising exceptional assistance from individuals like Richard and Jared, while others criticized long wait times and confusion. Quality control issues were highlighted, with reports of damaged products and units malfunctioning after a short period. However, technical support was commended for guiding customers through repairs. Communication problems related to order status and refunds were common complaints. Despite positive interactions with specific staff members, overall company efficiency and product durability were questioned.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Difficult to Find/Read Controls

    The temperature gauges and light on-off were difficult to find (el-6silst). Could not find the link to register online on your website.

    Sentiment
    • None
    Content
    • Product Design and Features
    Dec 28, 2022
  • I still haven't received the product

    I still haven't received the product. Ordered on October 11th. It's now November 16th.

    Sentiment
    • Negative
    Content
    • Shipping and Delivery
    Nov 16, 2021
  • Short Lived Chillers

    It's expensive to keep replacing the entire chilling unit every 5-6 years, at 50% of the cost of the entire cooler. It would be nice if the chillers lasted longer or could be repaired - not junked each time. I'm on my third chiller!

    Sentiment
    • Negative
    Content
    • Product Quality and Durability
    Nov 03, 2021
  • Jarod,Jacob and Richard were amazing

    Jarod,Jacob and Richard were amazing, thank you for everything. TAMMY

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Oct 26, 2021
  • Door rubbed against bottom vent when open/closed

    When door was opened and closed it rubbed against the venting at bottom of the fridge. This is something your QA team should have caught. Customer service was not very helpful. Had to remove and realign venting to fix the issue.

    Sentiment
    • Negative
    Content
    • Product Quality and Durability
    Mar 13, 2021
  • Great service!

    Alyson Rall was very helpful and informative. We recommend both Vinotemp and Alyson. When we are ready to expand our wine storage, we will contact Vinotemp.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 12, 2021
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Sentiment Analysis (of 30 reviews)
2 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Vinotemp  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Service Executives, Quality Assurance Specialists, Supply Chain Analysts, Retail Buyers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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