Mixed Reviews on Vacuum Cleaner Performance and Customer Support

Does a good job and really straight forward to use. A little noisy. Been such a help to just run this guy while going on with my day

WOW! This robot is amazing i love the Zig Zag route. Cleans carpets very well especially with Max cleaning mode. Price is very affordable for what is included.

Vacuum works great no problems.

I absolutely love this machine. It is useful and efficient. There is one HUGE problem with it. The consumable parts such as the filters & brushes are not replaceable and not interchangeable with any that I could locate. That makes this a disposable vacuum, that makes it an awful device. It is beyond the return date, otherwise I would certainly return it for a refund.

Be wary of this device, and certainly seek out ones that the filters can be properly replaced.

Luego de dos años ya la batería no dura casi nada.. de resto funcionó muy bien.. como para mantener la casa un poco más tiempo hasta volver a limpiar de nuevo.. digamos que son equipos para mantenimiento y no para limpieza profunda..

I have a love/hate relationship with this vacuum. I’ve had it for a while now, but I still haven’t ironed out all of the kinks. The remote’s scheduling function only works sometimes. There have been multiple times that I’ve set the schedule cleaning and it never leaves the charging base. It’s very frustrating when you’re away from home for a few days and no cleaning is being accomplished while you’re gone. Additionally, the on/off switch is on the side of the machine, so it will occasionally bump its power switch and just stop cleaning. I have taped the switch, so that seems to avoid that problem. I wish there was an app so I could remotely control it like I do for my other Roomba. Overall, it’s a good machine when it actually leaves it’s charging base. 3/5 stars

This thing has no suction power. It literally just pushes the dirt around my house and collects at the brush. There is dirt inside the canister so I don’t quite understand what is happening. But total waste of money! I had one the same brand previously and I loved it, so I’m not sure why this one is so horrible! Not user-friendly either sometimes the power button works sometimes the remote works it’s hit or miss.

Rs muy util , pero no tiene buena caludad

I've only used it twice, but it has done a fantastic job both times. Returns to its charging station properly. The only thing I dislike is the schedule can only be programmed for one day and you have to tell it the program each day to run on a schedule, but that's no big deal at all to me.

Easy to clean. Really smart design. After a year it quit docking and just died wherever it was. No big deal because you can use the docki plug to directly charge it. That worked for a month and then it acted like something was wrong with the battery.

So now it is nothing more than a door stop.

A shame because this was the best design of all robot vacuums I ever had.

This product came without any contact information. The dust bin lid broke off after 4 months of weekly use. I would be happy to have a new dust bin and continue using the product but I cannot find any support services. The handles on the dust bin are flimsy and pop off when removal to empty the dust bin tray. I am very disappointed with this product. It does have good cleaning features and I would like to continue to use it.

i love my vacuum. It does have problems with the hemp filter clogging easy. The company is no help. I have tried 3 time sending messages with no results. Trying to find out how to get replacement parts for hemp filter, roller and brushes. Company keep coming back that the parts should last 18 months. they never answer my question on replacment parts.

 This vacuum cleaner is amazing! It has a gyro navigation system that ensures it can navigate around my home with ease. The 2600mAh battery means it can run for up to 120 minutes before needing to be recharged, and it is super thin so it can fit into those hard-to-reach places. I also love the six cleaning modes; spot mode, edge mode, spiral mode, zig-zag mode, single room mode and random mode.

The suction power on this vacuum cleaner is impressive and it picks up dirt, dust and pet hair with ease. I have a long haired dog in my house who sheds quite a bit of fur and this vacuum does a great job at picking it all up. It also works well on carpets, rugs and hard floors.

The best part about this vacuum cleaner is that when it runs out of battery power or finishes its cleaning cycle, it will automatically return to its charging dock so you don’t have to worry about manually plugging it in each time you use it.

This robo vac is efficient and effective all the way around! Highly recommended A+ item.

I’m very happy with the unit it does a great job around my house

 This was working perfectly for about 2 months before it started acting buggy. It could use a factory reset but I can’t find any info on how to do that. Was 5 stars when we first started using, but the quality quickly deteriorated.

For the price I almost give it a 5! Works great for dog hair on wood floors. Good for carpet between regular vacuuming. It does occasionally bump the on/off switch and turns itself off. a quick reset and it's ready to go again. Dust bin could be a little larger, but then my two dogs shed a lot! I bought another one for my son. Great product for the price!

no replacement parts seen

Initially it worked as advertised just fine. I've had it less than a month and now battery won't charge.

This robot is amazing it cleans what and when you need it to. It so nice I had to buy it twice. Now I own 2 of them and I'm very happy.

Thank you
Mr.Johnson

Ok vacuum but would like to know where to get replacement battery for the c-200

Works nice, but it’s useless after a couple of months because you can’t buy replacement filters. Can’t get support from Enther on this, either.

I have 2 huskies and this does amazingly well considering all of the hair that is on the floor. I love that they took into consideration the possibility of hair, string etc. and added the sharp tool to cut it off if it gets tangled.

I first bought this in June 2022
Takes awhile for vacuum to nap correctly- which is to be expected. The directions for the remote were very unclear- so much that I never was able to program my vacuum to run daily at a certain time.
When it gets going it does a decent job- I have dogs and has tumbleweeds of hair in the house if I wasn’t sweeping every couple days- I can go a couple weeks without sweeping- so that’s a huge win!!

BIGGEST ISSUE:
I had for 3-4 months before…
The roller brush broke on the sides and I could not find a replacement part that fit to save my life!! I jumped through hoops of fire to get in contact of seller- he sent me a dirty refurbished vacuum with a different piece missing- when I only asked for JUST the roller brush part. I couldn’t combine parts between the two to make one whole working unit. And then before I could even reach out and ask why I got a dirty vacuum, another one showed up that was fully functional! So I’ve been using that for a few months…except today the roller brush broke AGAIN!!!!

Haven’t had this for a full year and the same piece breaks twice.

Terrible customer service

Stopped working after a few months.