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Mixed Reviews on Vacuum Cleaner Performance and Customer Support

Mixed Reviews on Vacuum Cleaner Performance and Customer Support

30 reviews between Jan 24, 2023 and Jun 15, 2023.

Customers express frustration over the lack of customer service and warranty support for a vacuum cleaner. Some complain about the vacuum's poor performance, short battery life, and inability to find replacement parts. Others mention issues with the scheduling function and on/off switch. However, some users find the vacuum effective in cleaning and appreciate its features. Overall, there are mixed reviews regarding the vacuum's quality and support.

Enther Robot Vacuum Cleaner, Robotic Vacuum Cleaner with Gyro Navigation, 2600mAh, 120mins Run
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30 reviews between Jan 24, 2023 and Jun 15, 2023.

Jan 24, 2023 - Jun 15, 2023
  • 2.0 out of 5 stars It’s no longer working

    I want to believe they selling refurbished as new which is very very unfair to us customers. It only worked 3-4 times and that was it
    The seller needs to talk to me about the refund plo

    Sentiment
    • Negative
    Content
    • Durability
    Jun 15, 2023
  • 1.0 out of 5 stars Do not buy! 18 month warranty is false advertising since manufacturer doesn't exist anymore

    My vacuum stopped working after a year so I tried to contact the manufacturer about the 18 month warranty to get a replacement. Their website and phone number no longer exist and they haven't replied to any of my emails. The warranty on this is basically useless. Do not buy this unit. The warranty claim is false advertising.

    Sentiment
    • Negative
    Content
    • Customer Service
    Jun 14, 2023
  • 1.0 out of 5 stars Junk

    Do not waste your money on this it’s total junk

    Sentiment
    • Negative
    Content
    • Durability
    Jun 13, 2023
  • 5.0 out of 5 stars Buena compra

    Más silenciosa que mi room a anterior.
    Aspira más también.

    Sentiment
    • Positive
    Content
    • Suction Power
    May 20, 2023
  • 1.0 out of 5 stars Vacuum stopped working

    The vacuum stopped working after less than one month of use! There is no way to contact their customer service!

    Sentiment
    • Negative
    Content
    • Durability
    May 07, 2023
    • 5.0 out of 5 stars Easy to use

      Does a good job and really straight forward to use. A little noisy. Been such a help to just run this guy while going on with my day

      Sentiment
      • Positive
      Content
      • Cleaning Performance
      May 05, 2023
    • 5.0 out of 5 stars WOW!

      WOW! This robot is amazing i love the Zig Zag route. Cleans carpets very well especially with Max cleaning mode. Price is very affordable for what is included.

      Sentiment
      • Positive
      Content
      • Cleaning Performance
      Apr 25, 2023
    • 4.0 out of 5 stars Nice Robot Vacuum

      Vacuum works great no problems.

      Sentiment
      • Positive
      Content
      • Suction Power
      Apr 20, 2023
    • 1.0 out of 5 stars Absolutely love this maching - but consumable parts can not be replenished

      I absolutely love this machine. It is useful and efficient. There is one HUGE problem with it. The consumable parts such as the filters & brushes are not replaceable and not interchangeable with any that I could locate. That makes this a disposable vacuum, that makes it an awful device. It is beyond the return date, otherwise I would certainly return it for a refund.

      Be wary of this device, and certainly seek out ones that the filters can be properly replaced.

      Sentiment
      • Negative
      Content
      • Replacement Parts
      Apr 14, 2023
    • 3.0 out of 5 stars Funciona bien y hace el trabajo

      Luego de dos años ya la batería no dura casi nada.. de resto funcionó muy bien.. como para mantener la casa un poco más tiempo hasta volver a limpiar de nuevo.. digamos que son equipos para mantenimiento y no para limpieza profunda..

      Sentiment
      • None
      Content
      • Durability
      Apr 14, 2023
    • 3.0 out of 5 stars When it works, it works well

      I have a love/hate relationship with this vacuum. I’ve had it for a while now, but I still haven’t ironed out all of the kinks. The remote’s scheduling function only works sometimes. There have been multiple times that I’ve set the schedule cleaning and it never leaves the charging base. It’s very frustrating when you’re away from home for a few days and no cleaning is being accomplished while you’re gone. Additionally, the on/off switch is on the side of the machine, so it will occasionally bump its power switch and just stop cleaning. I have taped the switch, so that seems to avoid that problem. I wish there was an app so I could remotely control it like I do for my other Roomba. Overall, it’s a good machine when it actually leaves it’s charging base. 3/5 stars

      Sentiment
      • None
      Content
      • Ease of Use
      Apr 13, 2023
    • 1.0 out of 5 stars DO NOT WASTE YOUR MONEY

      This thing has no suction power. It literally just pushes the dirt around my house and collects at the brush. There is dirt inside the canister so I don’t quite understand what is happening. But total waste of money! I had one the same brand previously and I loved it, so I’m not sure why this one is so horrible! Not user-friendly either sometimes the power button works sometimes the remote works it’s hit or miss.

      Sentiment
      • Negative
      Content
      • Suction Power
      Apr 09, 2023
    • 1.0 out of 5 stars Por alguna razon no carga la bateria

      Rs muy util , pero no tiene buena caludad

      Sentiment
      • Negative
      Content
      • Durability
      Apr 09, 2023
    • 5.0 out of 5 stars Very good so far...

      I've only used it twice, but it has done a fantastic job both times. Returns to its charging station properly. The only thing I dislike is the schedule can only be programmed for one day and you have to tell it the program each day to run on a schedule, but that's no big deal at all to me.

      Sentiment
      • Positive
      Content
      • Schedule Function
      Apr 03, 2023
    • 3.0 out of 5 stars Very clever design but stopped working after 15 months

      Easy to clean. Really smart design. After a year it quit docking and just died wherever it was. No big deal because you can use the docki plug to directly charge it. That worked for a month and then it acted like something was wrong with the battery.

      So now it is nothing more than a door stop.

      A shame because this was the best design of all robot vacuums I ever had.

      Sentiment
      • None
      Content
      • Durability
      Mar 25, 2023
    • 1.0 out of 5 stars Dust bin broke after 4 months of weekly use

      This product came without any contact information. The dust bin lid broke off after 4 months of weekly use. I would be happy to have a new dust bin and continue using the product but I cannot find any support services. The handles on the dust bin are flimsy and pop off when removal to empty the dust bin tray. I am very disappointed with this product. It does have good cleaning features and I would like to continue to use it.

      Sentiment
      • Negative
      Content
      • Customer Service
      Mar 22, 2023
    • 4.0 out of 5 stars Company is not helpful

      i love my vacuum. It does have problems with the hemp filter clogging easy. The company is no help. I have tried 3 time sending messages with no results. Trying to find out how to get replacement parts for hemp filter, roller and brushes. Company keep coming back that the parts should last 18 months. they never answer my question on replacment parts.

      Sentiment
      • Positive
      Content
      • Replacement Parts
      Mar 19, 2023
    • 5.0 out of 5 stars Hands Free Cleaning - Makes Me Feel Like I'm in the Jetsons!

       This vacuum cleaner is amazing! It has a gyro navigation system that ensures it can navigate around my home with ease. The 2600mAh battery means it can run for up to 120 minutes before needing to be recharged, and it is super thin so it can fit into those hard-to-reach places. I also love the six cleaning modes; spot mode, edge mode, spiral mode, zig-zag mode, single room mode and random mode.

      The suction power on this vacuum cleaner is impressive and it picks up dirt, dust and pet hair with ease. I have a long haired dog in my house who sheds quite a bit of fur and this vacuum does a great job at picking it all up. It also works well on carpets, rugs and hard floors.

      The best part about this vacuum cleaner is that when it runs out of battery power or finishes its cleaning cycle, it will automatically return to its charging dock so you don’t have to worry about manually plugging it in each time you use it.

      This robo vac is efficient and effective all the way around! Highly recommended A+ item.

      Sentiment
      • Positive
      Content
      • Cleaning Performance
      Mar 13, 2023
    • 5.0 out of 5 stars Awesome unit

      I’m very happy with the unit it does a great job around my house

      Sentiment
      • Positive
      Content
      • Cleaning Performance
      Mar 08, 2023
    • 2.0 out of 5 stars Not Working Properly

       This was working perfectly for about 2 months before it started acting buggy. It could use a factory reset but I can’t find any info on how to do that. Was 5 stars when we first started using, but the quality quickly deteriorated.

      Sentiment
      • Negative
      Content
      • Durability
      Feb 26, 2023
    • 4.0 out of 5 stars Great for dog hair on wood floors!

      For the price I almost give it a 5! Works great for dog hair on wood floors. Good for carpet between regular vacuuming. It does occasionally bump the on/off switch and turns itself off. a quick reset and it's ready to go again. Dust bin could be a little larger, but then my two dogs shed a lot! I bought another one for my son. Great product for the price!

      Sentiment
      • Positive
      Content
      • Ease of Use
      Feb 25, 2023
    • 4.0 out of 5 stars replacement parts

      no replacement parts seen

      Sentiment
      • Positive
      Content
      • Replacement Parts
      Feb 23, 2023
    • 1.0 out of 5 stars Waste of money

      Initially it worked as advertised just fine. I've had it less than a month and now battery won't charge.

      Sentiment
      • Negative
      Content
      • Battery Life
      Feb 16, 2023
    • 5.0 out of 5 stars My Enther Robot

      This robot is amazing it cleans what and when you need it to. It so nice I had to buy it twice. Now I own 2 of them and I'm very happy.

      Thank you
      Mr.Johnson

      Sentiment
      • Positive
      Content
      • Cleaning Performance
      Feb 09, 2023
    • 4.0 out of 5 stars Battery

      Ok vacuum but would like to know where to get replacement battery for the c-200

      Sentiment
      • Positive
      Content
      • Replacement Parts
      Feb 08, 2023
    • 1.0 out of 5 stars Filters are totally unavailable.

      Works nice, but it’s useless after a couple of months because you can’t buy replacement filters. Can’t get support from Enther on this, either.

      Sentiment
      • Negative
      Content
      • Customer Service
      Feb 06, 2023
    • 5.0 out of 5 stars It pretty good considering i have 2 huskies

      I have 2 huskies and this does amazingly well considering all of the hair that is on the floor. I love that they took into consideration the possibility of hair, string etc. and added the sharp tool to cut it off if it gets tangled.

      Sentiment
      • Positive
      Content
      • Cleaning Performance
      Feb 03, 2023
    • 3.0 out of 5 stars Impossible to find replacement parts

      I first bought this in June 2022
      Takes awhile for vacuum to nap correctly- which is to be expected. The directions for the remote were very unclear- so much that I never was able to program my vacuum to run daily at a certain time.
      When it gets going it does a decent job- I have dogs and has tumbleweeds of hair in the house if I wasn’t sweeping every couple days- I can go a couple weeks without sweeping- so that’s a huge win!!

      BIGGEST ISSUE:
      I had for 3-4 months before…
      The roller brush broke on the sides and I could not find a replacement part that fit to save my life!! I jumped through hoops of fire to get in contact of seller- he sent me a dirty refurbished vacuum with a different piece missing- when I only asked for JUST the roller brush part. I couldn’t combine parts between the two to make one whole working unit. And then before I could even reach out and ask why I got a dirty vacuum, another one showed up that was fully functional! So I’ve been using that for a few months…except today the roller brush broke AGAIN!!!!

      Haven’t had this for a full year and the same piece breaks twice.

      Sentiment
      • None
      Content
      • Replacement Parts
      Feb 02, 2023
    • 1.0 out of 5 stars Warranty is listed for 18 months , the company does not have a reachable warranty office do not buy

      Terrible customer service

      Sentiment
      • Negative
      Content
      • Customer Service
      Jan 26, 2023
    • 3.0 out of 5 stars Didn’t work long

      Stopped working after a few months.

      Sentiment
      • None
      Content
      • Durability
      Jan 24, 2023

Sentiment Analysis

  • Positive(13)
    43%
  • Negative(12)
    40%
  • None(5)
    17%
3 Net Promoter
Score

Popular Topics

  • Durability(8)
    27%
  • Cleaning Performance(6)
    20%
  • Replacement Parts(5)
    17%
  • Customer Service(4)
    13%
  • Suction Power(3)
    10%
  • Ease of Use(2)
    7%
  • Battery Life(1)
    3%
  • Schedule Function(1)
    3%

Languages

  • English(27)
    90%
  • Spanish(3)
    10%

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