Mixed Customer Feedback for Legal & General America
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Mixed Customer Feedback for Legal & General America

Legal & General America receives mixed reviews from customers. Positive feedback highlights excellent customer service, knowledgeable representatives, and easy processes. However, negative comments mention issues with customer service, long legal review processes, and payment rejections. Overall, the company is commended for professional and personable representatives, informative interactions, and seamless processes.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Excellent life insurance company

    Excellent life insurance company. Easy to work with and trustworthy company.

    Sentiment
    • Positive
    Content
    • Overall Company Experience
    Jul 27, 2023
  • She was very nice to me

    She was very nice to me, and she has a great voice. I thought for a second, she was the automated system. Thank you!

    Sentiment
    • Positive
    Content
    • Agent Interaction and Communication
    Jul 03, 2023
  • Telephone Request

    My representative on the phone was helpful and efficient. Most courteous, professional and thorough.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jun 02, 2023
  • Banner hires the best people to help…

    Banner hires the best people to help with our tasks. I feel like Banner employees really care about anyone who calls them for assistance.

    Sentiment
    • Positive
    Content
    • Agent Interaction and Communication
    May 10, 2023
  • REALLY HARD TO FIND A 1-800 #

    REALLY HARD TO FIND A 1-800 # , SEEMS THEY HIDE The # onteh site and witha google search FOR LESS CALLS?

    Sentiment
    • None
    Content
    • Ease of Use and Navigation
    Apr 27, 2023
  • The rep Cynthia doing the interview was…

    The rep Cynthia doing the interview was lovely and took her time going through the questions.

    Sentiment
    • Positive
    Content
    • Agent Interaction and Communication
    Apr 26, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
62 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Legal & General America  based on online reviews collected from Trustpilot. The analysis helps Insurance Agents, Customer Service Managers, Product Managers, Marketing Professionals, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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