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Unsatisfactory Experience at Overpriced Hotel

Unsatisfactory Experience at Overpriced Hotel

14 reviews between Oct 01, 2008 and Nov 01, 2021.

This hotel is overpriced and lacks basic amenities. The rooms are small and poorly maintained, with unpleasant smells. The staff, while friendly, does not address customer complaints effectively. The location is convenient and the breakfast is good, but overall, it is not recommended for a comfortable stay.

Fletcher Hotel-Restaurant Koogerend
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14 reviews between Oct 01, 2008 and Nov 01, 2021.

Oct 01, 2008 - Nov 01, 2021

Popular Phrases

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  • Allright hotel with good breakfast, but not so clean (dated!)

    This hotel is very okay considering its service and food. The beds are comfortable and there is even a whirlpool bath tub. We staid in a nice room on the second floor with a french window. The room was dated though and not that clean. So don't expect world class quality! There is a parking for hotel guests.

    Sentiment
    • None
    Content
    • Room Cleanliness
    Nov 01, 2021
  • Too expensive for what you get

    We paid €312 for 2 nights and was in a room with a shared shower and toilet. The room was small and VERY basic. Everything looked old and damaged and there was a horrible smell as well. This is WAY too expensive for what you get. I would expect to pay €50 a night for a room like we had.

    Sentiment
    • Negative
    Content
    • Value for Money
    Aug 01, 2020
  • Very unpleasant staff

    The staff/receptionist is a very unpleasant person and is showing that in not xy picky about hotels, specialy now when I'm travelling with my little son and wife. I'm really surprised why the Hotel management doesn't give any feedback on the negative reviews. Also I'm surprised that the staff doesn't do anything to better the situation.

    Sentiment
    • Negative
    Content
    • Staff Friendliness
    Jul 01, 2017
  • Awful hotel

    This is the worst most overpriced hotel I have ever stayed in. Our visit to Texel was spoiled by staying here. The room I had smelt strongly of dogs and the room my friend had was tiny and by the front desk and the door outside her room banged loudly every time someone came in.

    Sentiment
    • Negative
    Content
    • Room Cleanliness
    Jul 01, 2016
  • It's ok!

    Many people complain about price, but I found it normal.. remember we're in the Netherlands, Texel is almost sold out every now and then. The stuff is friendly, the position is really good, just 5 minutes from the center (walking). Overall, they offer a stunning breakfast according me! Unforgettable trip!

    Sentiment
    • Positive
    Content
    • Value for Money
    Aug 01, 2015
  • Riccardo

    The staff was friendly and helpful The location was perfect for a tour of Texel and very close to the town's centre. Very comfortable and tidy room with hydro massage bath. Breakfast was very good with fresh and quality food.

    Sentiment
    • Positive
    Content
    • Service and Food
    Mar 01, 2015
  • absolutely nothing wrong with it, nice breakfast

    pretty ok, though nothing special. very nice, friendly staff, decent beds and a good breakfast-table. we really had nothing to complain about, room and bathroom were clean, maybe a bit worn-off. this is a perfect place tot stay one or two nights when visiting the island (which we did on bikes, leaving our car in Den Helder before taking the ferry).

    Sentiment
    • None
    Content
    • Value for Money
    Mar 01, 2014
  • Fletcher Hotel-Restaurant Koogerend

    Very friendly staff. Location 10 minutes walk from the center. Clean rooms and nice breakfast. good value for the price the room we got was very clean and pleasant, the bad good also. the hotel can rent you a bikes with a discount from a nearby shop.

    Sentiment
    • Positive
    Content
    • Staff Friendliness
    Jul 01, 2013
  • Price too high for the service!

    We spent there one night and we found the staff friendly but the service too poor for the price. We had a shared bathroom double room closed to the reception which was a bit imbarassing...the toilets didn't have windows and were just two (one for women and one for men) per floor!!!! The rooms don't have the hair dryer and if you're lucky you can get one at the reception. Breakfast in the morning is good. Free parking outside.

    Sentiment
    • Negative
    Content
    • Bathroom Condition
    Aug 01, 2012
  • Beware of the smelly room

    The room was small, the toilet was smaller and the sink didn't drain the water. Worse of all, there was a strong unpleasant (to put it mildly) smell coming out of the shower. We complained to the staff who promised to look into it but didn't. The least one could expect was an apology but instead we were told that the situation was "unfortunate" but that we were lucky to even get a last minute rate (the room had been booked the day before). Not recommended.

    Sentiment
    • Negative
    Content
    • Overpriced and Poor Facilities
    Oct 01, 2008
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Sentiment Analysis

-43 Net Promoter
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