Grove Collaborative Reviews Summary
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Grove Collaborative Reviews Summary

Mixed opinions on Grove Collaborative with complaints about unexpected charges, subscription services, and shipping issues. However, positive feedback highlighted the quality of sustainable products and good customer service.

Best for
  • Marketing Managers
  • Product Development Specialists
  • Customer Experience Strategists
  • Sustainability Consultants
  • E-commerce Managers

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Custom Date - Nov 02, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • their refund policy sucks

    their refund policy sucks. end of story. no exchanges and no refunds for returns. gave an extra star to be unique!

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 27, 2023
  • THIS COMPANY IS HORRIBLE TO DEAL WITH

    THIS COMPANY IS HORRIBLE TO DEAL WITH. RETURNS ARE IMPOSSIBLE.TOILET PAPER IS THE WORST!I CANCELLED ORDER AND THEY SIGNED ME UP FOR THEIR VIP PROGRAM AND HIT MY ACCOUNT FOR A MONTHLY FEE.CONTACTED THEM TO PUT IT BACK, NO RESPONSE.

    Sentiment
    • Negative
    Content
    • Unethical Business Practices
    Sep 18, 2023
  • Shady Business

    I cancelled service-too pricey. However, they automatically put things in my cart. Then shipped with no prior consent. Shady practices. Avoid

    Sentiment
    • Negative
    Content
    • Unethical Business Practices
    Jun 01, 2023
  • Environmental friendly Great products.

    I THINK THIS COMPANY IS ON THE RIGHT TRACK FOR ENVIRONMENTALLY SAFE CLEAN PRODUCTS. I ORDER DR. BRONNERS LIQUID, BORAX, RECYCLED PLASTIC TRASH BAGS AND MANY MORE ITEMS. I AM VERY SATISFIED WITH ALL OF THE PRODUCTS I ORDERED.

    Sentiment
    • Positive
    Content
    • Product Satisfaction
    Sep 16, 2022
  • They sell amazing sustainable products

    They sell amazing sustainable products, and their customer service is phenomenal. It is amazing to be able to shop sustainable cleaning products so easily.

    Sentiment
    • Positive
    Content
    • Product Quality
    Aug 28, 2022
  • True customer service

    I was getting ready to write a negative review for shipping items I didn't order, but the Customer Service team was able to turn a negative experience into a positive. Kudos to them!

    Sentiment
    • Positive
    Content
    • Customer Service
    May 09, 2022
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Sentiment Analysis (of 30 reviews)
-40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Grove Collaborative  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Development Specialists, Customer Experience Strategists, Sustainability Consultants, E-commerce Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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