Mixed Reviews for the Eastern & Oriental Hotel in Penang
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Mixed Reviews for the Eastern & Oriental Hotel in Penang

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The Eastern & Oriental Hotel in Penang, Malaysia receives mixed reviews from guests. Some highlight the spacious and comfortable rooms, amazing buffet breakfast, and attentive staff, while others complain about dated rooms, noise disruptions, and impracticalities. Overall, the hotel is praised for its historic charm and beautiful architecture, but some feel it does not meet the standards of a 5-star establishment.

Source: Tripadvisor Reviews of Eastern & Oriental Hotel

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Customer Feedback Analysis of Eastern & Oriental Hotel

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  • Didn't stay long enough

    What a fantastic hotel,we stayed in the heritage Wing, rooms where very large. Just wished we had booked a extra few days .has we only booked 2 .our mistake .there's so much to do .and see . Just be careful of getting back to airport the roads are extremely busy.at one stage we didn't move for 10mins. But overall beautiful

    Sentiment
    • Positive
    Content
    • Location
  • Cantik

    Bilik bersih , lobby cantik , makan sedap dan pemandang dri atas okk Harga bilik pun terjangkau dan service room very nice,toilet aslo cleaning and staff very friendly. Again i will can come again stay the hotels.

    Sentiment
    • Positive
    Content
    • Service
  • Amazing

    Amazing hotel, pool and restaurant. A great experience. Incredible old hotel brilliantly restored. The kids thought the breakfast buffet was the highlight of the stay. Great views, location and staff.

    Sentiment
    • Positive
    Content
    • Facilities
  • Fabulous

    Attention to detail was amazing . Lovely suite very clean . History of hotel Amazing. Excellent food and wine. Staff delightful and attentive nothing too much trouble. Fine dining experience lovely food and wine. Will definitely return …

    Sentiment
    • Positive
    Content
    • Service
  • Perfect hotel

    Everything was perfect. We were 3 adults in a Premier Suite in the heritage wing. The room was big enough for 3 & the bathroom was huge. We enjoyed the comfy beds, free evening drinks & buffet breakfast. The room had an oceanview balcony & the view was gorgeous.

    Sentiment
    • Positive
    Content
    • Room Quality
  • Probably thr best run hotel in the Far East

    I don't know why this gem escaped me for so long. The E&O has been brought into the 21st century with dignity and poise, elegant and functional, looking back to its past but with modern comforts. Everything worked prrfectly from the sumptious breakfasts, coctails in Farquhars and the balcony oberlooking the Andaman sea.

    Sentiment
    • Positive
    Content
    • Heritage and History
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Sentiment Analysis (limited preview)
60 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Eastern & Oriental Hotel based on online reviews collected from Tripadvisor. The analysis helps Hospitality Managers, Hotel Developers, Tourism Marketing Professionals, Customer Experience Strategists, Investors in Hospitality Sector to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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