Insubuy Customer Service Excellence and Reliable Insurance Options
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Insubuy Customer Service Excellence and Reliable Insurance Options

Insubuy receives high praise for their knowledgeable and courteous customer service, especially highlighted by agents like Katie and John. Customers appreciate the help in navigating complex insurance options, with positive mentions of quick and efficient service. Despite some negative reviews, overall, Insubuy is commended for providing reliable travel and US insurance, with agents like Katie standing out for their patience and knowledge.

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Custom Date - May 20, 2024
Featured Content
  • Travel Advisor Recommending InsuBuy for Clients

    I am a travel advisor and have recommended InsuBuy many times for my clients. I like that they give multiple options and the client can decide what is going to work best for them. I typically call and all of the reps I have spoken to have always been very knowledgeable and courteous. today I worked with Katherine (Katie) Hinton and she was wonderful.

    Sentiment
    • Positive
    Content
    • Help with Purchasing Process
    Dec 15, 2023
  • Loved the experience with buying…

    Loved the experience with buying insurance for my parents travelling from India. Kaite was very patient and knowledgeable and answered all the questions.

    Sentiment
    • Positive
    Content
    • Excellent Customer Service
    Dec 14, 2023
  • Disappointing Experience with IMG Insurance and Insubuy

    I purchased a 12-month health insurance policy through Insubuy, which was fully paid in advance before the start date in October '22. The policy was underwritten by IMG.In November '22, I injured my knee after slipping from a low stone wall. By December, with persistent swelling and pain, I visited a doctor as advised by my insurance. I paid $100 to activate the health coverage and followed up with prescribed physiotherapy sessions.Months later, my knee issues resurfaced, leading to an MRI that diagnosed a meniscus injury. Treatment advised was non-surgical, focusing on strengthening routines. However, in early November '23, I received collection notices from both the physiotherapy clinic and the MRI lab, stating that IMG refused to cover the costs.Upon investigating, I found that the denial was based on these treatments supposedly not being covered, which contradicted the policy terms. Insubuy promised to intervene with IMG for reimbursement. Yet, on December 8th, I was informed that my claims were denied due to not providing information within a 60-day post-treatment window—a window I was never made aware of by IMG, not through mail, email, or phone.Expressing my dissatisfaction to Insubuy only resulted in an acknowledgment of my unfortunate situation with no further recourse.To sum it up, I paid for a service that was supposed to safeguard my health, only to face hurdles when I needed it the most. IMG's failure to communicate crucial information and its subsequent refusal to honor its obligations has left me with outstanding medical bills and a feeling of betrayal. This experience has been not only a financial burden but also a source of stress and disappointment in a time of vulnerability.

    Sentiment
    • Negative
    Content
    • Insurance Coverage
    Dec 09, 2023
  • They provide shopping with worldtrips…

    They provide shopping with worldtrips which is worst insurance company who never respond to customer properly. Please check right company when buying insurance here.

    Sentiment
    • None
    Content
    • Professionalism and Courtesy
    Dec 07, 2023
  • I consulted with both John Michael and…

    I consulted with both John Michael and Jennifer regarding insurance coverage for a Canadian in Florida and they were both courteous and well informed. I received requested quotes very quickly and their frank assessment of my needs and concerns was refreshing and appreciated and very helpful. I will not hesitate to use or recommend your company for myself or friends and family in the future.

    Sentiment
    • Positive
    Content
    • Knowledgeable Representatives
    Dec 05, 2023
  • Katie was a great help and responded…

    Katie was a great help and responded immediately

    Sentiment
    • Positive
    Content
    • Efficient Service
    Oct 04, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
67 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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