Insubuy Customer Service Excellence and Reliable Insurance Options
Unlock Insubuy's Customer Satisfaction Secrets
Insubuy receives high praise for their knowledgeable and courteous customer service, especially highlighted by agents like Katie and John. Customers appreciate the help in navigating complex insurance options, with positive mentions of quick and efficient service. Despite some negative reviews, overall, Insubuy is commended for providing reliable travel and US insurance, with agents like Katie standing out for their patience and knowledge.
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I am a travel advisor and have recommended InsuBuy many times for my clients. I like that they give multiple options and the client can decide what is going to work best for them. I typically call and all of the reps I have spoken to have always been very knowledgeable and courteous. today I worked with Katherine (Katie) Hinton and she was wonderful.
Sentiment
Positive
Content
Help with Purchasing Process
Dec 15, 2023
Loved the experience with buying…
Loved the experience with buying insurance for my parents travelling from India. Kaite was very patient and knowledgeable and answered all the questions.
Sentiment
Positive
Content
Excellent Customer Service
Dec 14, 2023
Disappointing Experience with IMG Insurance and Insubuy
I purchased a 12-month health insurance policy through Insubuy, which was fully paid in advance before the start date in October '22. The policy was underwritten by IMG.In November '22, I injured my knee after slipping from a low stone wall. By December, with persistent swelling and pain, I visited a doctor as advised by my insurance. I paid $100 to activate the health coverage and followed up with prescribed physiotherapy sessions.Months later, my knee issues resurfaced, leading to an MRI that...
Sentiment
Negative
Content
Insurance Coverage
Dec 09, 2023
They provide shopping with worldtrips…
They provide shopping with worldtrips which is worst insurance company who never respond to customer properly. Please check right company when buying insurance here.
Sentiment
None
Content
Professionalism and Courtesy
Dec 07, 2023
I consulted with both John Michael and…
I consulted with both John Michael and Jennifer regarding insurance coverage for a Canadian in Florida and they were both courteous and well informed. I received requested quotes very quickly and their frank assessment of my needs and concerns was refreshing and appreciated and very helpful. I will not hesitate to use or recommend your company for myself or friends and family in the future.
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This page displays purchase options and a preview of the customer feedback analysis report for Insubuy based on online reviews collected from Trustpilot. The analysis helps Insurance Agents, Customer Service Managers, Marketing Professionals, Product Managers, Corporate Strategists to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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