Mixed Reviews on Customer Service and Process Ease at GoldStar Trust Company
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Mixed Reviews on Customer Service and Process Ease at GoldStar Trust Company

GoldStar Trust Company receives mixed reviews regarding their customer service, with some clients praising the helpfulness and professionalism of representatives, while others express frustration over communication issues and delays in transactions. The setup process is generally perceived as easy and straightforward, with clear explanations provided. Clients appreciate the guidance offered during complex processes like transferring funds or purchasing precious metals for IRAs.

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  • Financial Advisors
  • Investment Analysts
  • Customer Experience Managers
  • Risk Management Professionals
  • Retirement Planning Consultants

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Very easy process to rollover my 401k accounts

    Emilyn was extremely helpful in making my 401k transfers very easy!

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 16, 2024
  • Fast follow up

    Fast follow up, and professional customer service !

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 03, 2024
  • Onboarding Experience

    Great enrollment and account creation and funding process!

    Sentiment
    • Positive
    Content
    • Ease of Account Setup
    Mar 27, 2024
  • Representatives were knowledgeable

    Representatives were knowledgeable, easy to understand, and made the process painless.

    Sentiment
    • Positive
    Content
    • Professionalism
    Mar 19, 2024
  • Walked me through every detail

    Walked me through every detail, very helpful. Able to answer all my questions

    Sentiment
    • Positive
    Content
    • Professionalism
    Mar 08, 2024
  • Transfered part of my IRA into a gold…

    Transfered part of my IRA into a gold IRA thru birch gold and goldstar trust. No hassle. Timely.

    Sentiment
    • Positive
    Content
    • Transaction Process
    Mar 06, 2024
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Sentiment Analysis (of 30 reviews)
75 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for GoldStar Trust Company  based on online reviews collected from Trustpilot. The analysis helps Financial Advisors, Investment Analysts, Customer Experience Managers, Risk Management Professionals, Retirement Planning Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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