Mixed Feedback for Albert: Quick, Helpful Service but Concerns Over Changes and Cancellations
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Mixed Feedback for Albert: Quick, Helpful Service but Concerns Over Changes and Cancellations

Albert receives mixed reviews with positive feedback on its quick and helpful service, ease of use, and reliability during financial emergencies. However, some users express disappointment in recent changes, customer service, and difficulties in canceling subscriptions. Overall, Albert is appreciated for its assistance in times of need, though there are concerns regarding account closures and unexpected charges.

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • It’s a great app to utilize for $

    It’s so easy to use and it’s a great app to keep track of funds

    Sentiment
    • Positive
    Content
    • Ease of Use
    Apr 25, 2024
  • This app will not help you financially…

    This app will not help you financially grow it only takes away from especially the out of know where prices. It’s a scam and once you figure it out they will not respond to you trying to part ways and will continue to take your money. This app is BS

    Sentiment
    • Negative
    Content
    • Satisfaction with Albert
    Apr 24, 2024
  • The overall experience is good not great.

    The overall experience is good. Only thing I don’t like is how it shoves direct deposit down your throat. When you open the app they kinda force it in with no option to bypass.

    Sentiment
    • None
    Content
    • App Experience
    Apr 24, 2024
  • Great app to use and understand

    Great app to use and understand

    Sentiment
    • Positive
    Content
    • Ease of Use
    Apr 23, 2024
  • Ok great app

    Ok great app to use today

    Sentiment
    • Positive
    Content
    • App Experience
    Apr 23, 2024
  • I am very disappointed with the current…

    I am very disappointed with the current upgrade from advances to instant. I went from $250 to $100, had no changes to anything. And Albert doesn’t care anymore. I’ve had helpful experiences with customer support in the past. But to takes the cake. I think I’m going to cancel my subscription. Hate to but oh well I guess.

    Sentiment
    • Negative
    Content
    • Customer Service
    Apr 23, 2024
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Sentiment Analysis (of 30 reviews)
75 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Albert  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Managers, Customer Service Executives, Financial Analysts, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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