Review Analysis of Nairobi West Hospital
Unlock Insights with Nairobi West Hospital Customer Feedback Report

Review Analysis of Nairobi West Hospital

Gandhi Ave, Nairobi, Kenya

Nairobi West Hospital receives mixed reviews, with most praising exceptional care, modern facilities, and compassionate staff. However, some criticize long waiting times, poor customer service, and billing issues. Overall, the hospital is recommended for its medical services and expertise.

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  • Healthcare Administrators
  • Hospital Operations Managers
  • Medical Service Quality Analysts
  • Patient Care Coordinators
  • Health Policy Makers

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Like most hospitals in Kenya,a visit there is time consuming.

    Sentiment
    • Positive
    Content
    • Outpatient Service Experience

  • It was a rewarding experience and good staff who can attend to a patient of Psychiatrist. Recommended by a Dr.

    Sentiment
    • Positive
    Content
    • Patient Care & Support

  • I had a very lovely experience.The service was good and I really had a nice time. The Nurses there took good care of me.

    Sentiment
    • Positive
    Content
    • Patient Care & Support

  • Much needed privacy. Quiet, respectful environment. Felt comfortable and secure throughout my stay. Staff understood the importance of personal space.

    Sentiment
    • Positive
    Content
    • Patient Care & Support

  • I appreciate the service have gotten today, the best hospital ever. Appreciation to Carol kimeu customer service, she was helpful.

    Sentiment
    • Positive
    Content
    • None

  • How can you send patients to unattended beds, It's pathetic and the Gaenacology department needs to improve.

    Sentiment
    • Negative
    Content
    • Maternity Care & Birthing Experience
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Sentiment Analysis (of 30 reviews)
17 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for THE NAIROBI WEST HOSPITAL based on online reviews collected from Google Business. The analysis helps Healthcare Administrators, Hospital Operations Managers, Medical Service Quality Analysts, Patient Care Coordinators, Health Policy Makers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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