Unlock Insights with Groupon Customer Feedback Analysis
Grouponcustomers had mixed experiences, from unauthorized purchases and unresponsive merchants to great values and ease of use. While some faced issues like lack of communication and deceptive practices, others praised the platform for its trusted service providers and quick refunds. Customers appreciated the affordable experiences and the opportunity to discover new vendors. However, there were concerns about unhelpful customer support and unauthorized transactions, leading to feelings of frustration and disappointment.
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I am writing to express my extreme booking 2nd appointment
I am writing to express my extreme disappointment and frustration with the service provided by Nalva Goncalves and Groupon regarding a recent purchase of two microblading sessions. Despite my attempts to redeem the coupon, I encountered insurmountable obstacles. The merchant failed to respond to my numerous text messages and calls, rendering me unable to schedule an appointment. This lack of communication and professionalism is unacceptable. If I can give it 0 stars I would. Furthermore, upon r...
Sentiment
Negative
Content
Communication with Merchant
Apr 24, 2024
You sold me a scam massage Groupon
You sold me a scam massage Groupon, duplicated the order, the provider never answered calls or emails for an appointment and I requested a full refund but still have not heard from you.Reviews are terrible!
Sentiment
Negative
Content
Customer Service Experience
Apr 24, 2024
It's an easy process to save lots of…
It's an easy process to save lots of money
Sentiment
Positive
Content
Value for Money
Apr 24, 2024
I was able to save money and my kids had fun
The staff was great very helpful and allowed us to play a extra game
Sentiment
Positive
Content
Quality of Service Providers
Apr 24, 2024
Easy to navigate website
Easy to navigate website. Good local opportunities to try different businesses.
Sentiment
Positive
Content
Ease of Use
Apr 24, 2024
Valvoline Oil Change
Great value for trusted service provider. Easy to use, and I'm very pleased with the whole experience.
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Groupon based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Product Managers, Customer Experience Specialists, Business Analysts, Marketing Strategists to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Can I have this research report with more reviews?
Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.
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Introduction
A complete report has a layout with an executive summary and navigation options.
Overview
This page gives you the summaries and sentiment analysis of automatically clustered topics.
Content Analysis (1/2)
This page gives you full control over the customer feedback by offering advanced filters working at the speed of light.
Content Analysis (2/2)
If your reviews have a timestamp, you can filter all the information based on data ranges.
Buyer Personas
Get a complete view of your buyer personas and discover what they specifically mention as a list of topics.
SWOT Analysis
Learn your product or service's strengths, weaknesses, opportunities and threats.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
See how your data is clustered under different themes, with summaries of the data within each theme.
Discover the fictional profiles with detailed descriptions of people who represent the audience in your dataset.
Identify core strengths, weaknesses, opportunities, and threats to facilitate a realistic, fact-based, data-driven assessment of an organization.
Understanding popular phrases provides insights into how you connect with your customers. Unlock popular phrases filter and benefit all these features that come with purchasing this report:
Emotions rule the world and also your next customers. Unlock sentiment analysis filter and benefit all these features that come withpurchasing this report:
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Right now, you’re only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Right now, you’re only viewing analysis of 30 reviews. Buy this report and benefit all these features below that come with the purchase:
Right now, you’re only viewing analysis of 30 reviews. Purchase this report and benefit all these features below:
Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
Right now, you're only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Summaries
SWOT Analysis
Buyer Personas
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