Mixed Feedback on Storytel App: Praise for Book Collection, Narration Quality, and User Experience, but Technical Glitches and Content Accessibility Concerns
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Mixed Feedback on Storytel App: Praise for Book Collection, Narration Quality, and User Experience, but Technical Glitches and Content Accessibility Concerns

Mixed feedback on Storytel app with praise for book collection and narration quality, but issues like app freezing, account creation problems, missing country options, and language limitations. Users express frustration over technical glitches, lack of US as a country option, and difficulties in accessing specific book titles. Some highlight the seamless reading experience and vast library. Suggestions include improving language options, fixing technical errors, enhancing user account management, and expanding book content. Customer service responsiveness and playlist feature are notable areas for enhancement.

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Custom Date - May 18, 2024
Featured Content
  • ‏أرجو ترجمة العديد من الكتب الأجنبية صوتيا باللغة العربية

    ‏أرجو دبلجة العديد من الكتب الأجنبية باللغة العربية شكرا لكم

    Sentiment
    • Positive
    Content
    • Localization and Cultural Representation
    Apr 04, 2024
  • Exceptional audiobook experience

    This audiobook exceeds expectations; I've revisited it multiple times.

    Sentiment
    • Positive
    Content
    • Audio Quality and Performance
    Apr 01, 2024
  • I don’t like this

    The access to the app is horrible I can’t even make an account or anything

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Jan 21, 2024
  • .

    Had been good until all my library was gone with no way to recover even the list of my books

    Sentiment
    • Negative
    Content
    • Membership and Account Problems
    Dec 17, 2023
  • Disconnect audio

    The audio works for seconds then disconnects and you need to play it again. Poor app

    Sentiment
    • Negative
    Content
    • Audio Quality and Performance
    Dec 06, 2023
  • Its not working..

    Its not working.. please fix it
    I subscribed but it shows an error below

    ( Something went wrong from our end ……

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Dec 05, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-6 Net Promoter
Score
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Storytel - Audiobooks Library based on online reviews collected from App Store. The analysis helps Product Managers, User Experience Designers, Content Strategists, Digital Marketers, Customer Service Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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