Pumpkin Pet Insurance: Fast Claims, Excellent Service & Value for Money
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Pumpkin Pet Insurance: Fast Claims, Excellent Service & Value for Money

Pumpkin pet insurance is praised for fast claim processing, excellent communication, quick reimbursements, and helpful customer service. Customers appreciate the ease of submitting claims, prompt payments, and coverage of vet costs. The company's transparency, responsiveness, and value for money are highlighted, with many recommending Pumpkin to friends and family.

Best for
  • Pet Insurance Agents
  • Veterinary Professionals
  • Pet Care Business Owners
  • Insurance Product Managers
  • Customer Experience Analysts

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I was pleased from the get-go The first…

    I was pleased from the get-go The first woman I spoke to was terrific. She explain everything to me and I accidentally deleted the message. She sent me so I had to call back and the other lady was wonderful. She explained everything to me when I had to do and resent everything for me. And I sent my bill and I was paid in two days so what more can you walk at 100% for my well for my Zoe

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 19, 2024
  • Excellent reputation

    Excellent reputation, recommendations, flexibility in plans, supportive representative on phone with specific question, value

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 18, 2024
  • Great experience with Cust Serv Rep

    The customer service representative explained es my policy thoroughly and professionally. I was very pleased with the explanation of what was and was not covered. Great experience!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 13, 2024
  • Pumpkin did a great job

    Pumpkin did a great job! I was very happy with their service. Our dog had lymphoma and everything was covered per the insurance. They sent us our checks with explanations and whenever I called I was able to get an answer! If we get another dog, I will definitely use Pumpkin for our pet insurance again.

    Sentiment
    • Positive
    Content
    • Coverage Satisfaction
    Apr 10, 2024
  • The ease of the site

    The ease of the user friendly site combined with the customer service and the quick response and repayment. I tell everyone to look into Pumpkin insurance!

    Sentiment
    • Positive
    Content
    • User-Friendly Experience
    Mar 29, 2024
  • New to Pumpkin and WOW!

    Pumpkin was recommended to me by my parents as I recently became a puppy mama and already had a 5 year old kitty cat. Well, I decided to take a look and the pricing per animal was phenomenal! As well, the reimbursement percentage makes vet bills so much easier to manage and helps me keep my furbabies up to date. When I filed my first claim, the representatives were super courteous on letting me know what documents were needed and were so quick to respond back once I submitted the paperwork!I cannot recommend pumpkin enough!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 29, 2024
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Sentiment Analysis (of 30 reviews)
96 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Pumpkin  based on online reviews collected from Trustpilot. The analysis helps Pet Insurance Agents, Veterinary Professionals, Pet Care Business Owners, Insurance Product Managers, Customer Experience Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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