Luther Sales Customer Service and Delivery Issues
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Luther Sales Customer Service and Delivery Issues

Luther Sales faces serious customer service issues, delays in refunds, unanswered calls, and unfulfilled orders. Many customers express frustration and label the company as a scam due to payment deductions without product delivery. Positive reviews highlight good customer service in the past, but recent experiences indicate a decline in service quality and communication.

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  • Customer Service Managers
  • Market Researchers
  • Retail Managers
  • E-commerce Analysts
  • Brand Reputation Specialists

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Custom Date - May 24, 2024
Featured Content
  • No REFUND

    Ordered something, after waiting for 2 months for it to arrive i canceled my order and asked for a refund. Its been another 2 months and i still have yet to receive my refund. Stay FAR away from this company!

    Sentiment
    • Negative
    Content
    • Refund Process
    Apr 22, 2024
  • They are full of sh** I have a good job…

    They are full of sh** I have a good job been there long time good pay credit union also but low credit score and I did not get approved.

    Sentiment
    • Negative
    Content
    • Company Integrity and Legitimacy
    Jan 04, 2024
  • Do not use this company….I ordered a…

    Do not use this company….I ordered a few items & never received them so I cancelled the order….I received an email stating I will receive a refund back in August……I still haven’t received my money.

    Sentiment
    • Negative
    Content
    • Refund Process
    Dec 06, 2023
  • I ordered a washer n dryer

    I ordered a washer n dryer, set up my allotment and haven't heard from them since. It's been 3 months!!! I turned pff my allotment, im requesting my money to be returned still no response!!

    Sentiment
    • Negative
    Content
    • Product Delivery Issues
    Nov 27, 2023
  • They just take your payment

    They just take your payment and then nothing else happens they just run you around taking money and saying sorry we can’t send your items but keep paying maybe the next 2 to 3 weeks we might ship them out

    Sentiment
    • Negative
    Content
    • Product Delivery Issues
    Sep 22, 2023
  • Howard provided outstanding customer…

    Howard provided outstanding customer service towards me, and helping me select the right product that I was qualified for. Was able to receive my product that I ordered within days.

    Sentiment
    • Positive
    Content
    • Product Delivery Issues
    May 24, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-33 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Luther  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Market Researchers, Retail Managers, E-commerce Analysts, Brand Reputation Specialists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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