Exceptional Service and Safety Measures at Live Aqua Beach Resort in Cancun
Unlock Insights: Live Aqua Cancun Resort Review Analysis
Live Aqua Beach Resort in Cancun received high praise for its exceptional service, cleanliness, and COVID-19 safety measures. Guests highlighted the friendly and attentive staff, luxurious accommodations, and diverse dining options. The resort's pools, beach, and spa services were also highly commended. However, some guests mentioned issues with room assignments and upselling attempts.
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I am here and I wish I was somewhere elseThe badYou need to be an influencer/celebrity to get treated wellAlcohol sucks. It is the cheapest ever, I got the worst hangover ever because of thisAlmost all employees wear face masks below their noseEveryone touches your silverware Buffett is not assisted. Everyone touches silverware and they accept external guests for breakfast. No COVID19 measures at all!!! The liquor selection is the worst ever. After 7 days here they have decided to put back all ...
Sentiment
Negative
Content
Customer Service
May 01, 2021
Leisure
Just left Live Aqua after spending four nights there. First off, we felt totally safe in terms of covid. The staff all wear masks and shields. They are constantly sanitizing everything. Guests are required to use hand sanitizer before entering the restaurants. Second, the whole experience was first class. The staff go above and beyond. Sophie, one of the managers, took notes and ensured we were treated to outstanding service. She even found us on the way out to say bye. The chefs and waiters en...
Sentiment
Positive
Content
Overall Satisfaction and Experience
Nov 01, 2020
Pandemic Trip
This last minute trip exceeded my expectations. The staff was great especially Donny. He was so helpful and accommodated to all our needs. The staff in the VIP lounge was also really nice and helpful. The restaurants were great (recommend the habanero cream soup, cowboy steak, and lobster tails!) the steaks and lobster tails were extra but way worth it. The in-room service was convenient, but it was ok food. The pools and beach set ups were extremely relaxing. Everything felt clean and safe. Al...
Sentiment
Positive
Content
Food and Dining Experience
Aug 01, 2020
A locals' staycation
We live nearby in Akumal and came to Live Aqua for a 3 night getaway as things began opening after the COVID-19 pandemic. We thoroughly enjoyed the accommodations, great food, top shelf liquor and overall fun atmosphere. Donny welcomed us and gave us his personal number for assistance anytime we needed something. The place was constantly under sanitation measures and all employees wore masks and face shields. The staff members were warm, friendly and very accommodating. Rooms were spotless, fre...
Sentiment
Positive
Content
Overall Satisfaction and Experience
Jun 01, 2020
Total relaxation that very classy
Live Aqua hotel is a place where you can stay the whole week and have a different experience each day. There are so many restaurants and bars at the hotel that you can have a new dinning experience each night. The pools are beautiful and big but they also have a private feel because of the cabanas and size of the pool. The waiters will walk right into the water and serve fresh fruit to you. The ocean is so close and the waiters come out to the chairs too. There’s even a little beach taco shack ...
Sentiment
Positive
Content
Beach and Pool Experience
Feb 01, 2020
Beware of sharks
good but could be better. Front desk will lie and say that they don't have rooms available for early check in unless you pay more for upgrade. They then have you sit with a hotel salesman that will try to sell you on promotional deals. That person is really trying to get you to go on a timeshare tour. (I did not fall for that trick) Other than that the hotel had great views, looks clean and smells clean. The house keepers and room service works hard. The beach is really nice and not busy compar...
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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