Mixed Reviews Highlighting Ease of Distribution and Customer Service Concerns
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Mixed Reviews Highlighting Ease of Distribution and Customer Service Concerns

CD Baby receives mixed reviews from users, with positive comments on ease of distribution, low cost, and helpful staff, but negatives on customer service issues, royalty disputes, and music removal without explanation. Users appreciate the platform's music distribution services but express concerns over communication problems, technical issues, and lack of transparency regarding royalties. Despite some positive experiences, several customers report significant difficulties with customer support, royalty payments, and music removal processes, prompting some to consider switching distributors. CD Baby's reputation appears to be affected by these recurring problems.

Best for
  • Music Producers
  • Independent Musicians
  • Record Label Executives
  • Music Distributors
  • Artist Managers

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Custom Date - May 27, 2024
Featured Content
  • poor customer help

    poor customer help, cant recommend in any way!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 17, 2024
  • Great music distributor very nice…

    Great music distributor very nice people I recommend this platform

    Sentiment
    • Positive
    Content
    • Music Distribution Process
    Mar 14, 2024
  • Music World

    The staff were always there to help you fill out the forms and would email you directions. Very glad I used them.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 11, 2024
  • They only allow 16bit uploads

    They only allow 16bit uploads, its a 24bit minimum world. That's the only problem with CDBaby.

    Sentiment
    • Positive
    Content
    • Technical Support Quality
    Mar 11, 2024
  • The promt response to fix the issues…

    The promt response to fix the issues and answer my questions

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 11, 2024
  • Ease of use

    It was easy to upload artwork and music, and it was distributed to digital music platforms within a week.

    Sentiment
    • Positive
    Content
    • Music Distribution Process
    Mar 08, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
12 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for CD Baby  based on online reviews collected from Trustpilot. The analysis helps Music Producers, Independent Musicians, Record Label Executives, Music Distributors, Artist Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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