Positive Reviews Highlighting Excellent Plant Quality & Customer Service at AquariumPlants.com
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Positive Reviews Highlighting Excellent Plant Quality & Customer Service at AquariumPlants.com

AquariumPlants.com receives overwhelmingly positive reviews for their healthy, well-packaged plants and excellent customer service. Customers appreciate the fast shipping, high-quality products, and helpful responses to inquiries. While some reviewers mention slight issues like receiving plants with slight discoloration, overall satisfaction is evident. A few negative comments highlight concerns about order mistakes and unprofessional responses to complaints, but they appear to be isolated incidents. The company's dedication to providing healthy and robust plants is a recurring theme throughout the reviews.

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  • Product Managers in Aquatic Retail
  • Customer Experience Analysts
  • Digital Marketing Professionals
  • Aquatic Plant Suppliers

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Another great experience with…

    Another great experience with aquariumplants.com. Very well packaged but the plants are so healthy and strong. They show time and again how well their plants are grown. Many thanks and I highly recommend this company for anyone.

    Sentiment
    • Positive
    Content
    • Plant Quality and Health
    Apr 13, 2024
  • First their plants are ful,l healthy…

    First their plants are ful,l healthy and lain so its v easy to pick up with out damaging them.They are beautiful plants and within an hour after plantng they stand up straight and lovely. The root systems are complete and easily plant. The fish love them.

    Sentiment
    • Positive
    Content
    • Plant Quality and Health
    Apr 11, 2024
  • I was refunded on some plants

    I was refunded on some plants, that got in the cross hairs of cancellation, it did work in my favor ... thank you! I will surely be careful moving forwardbless you!

    Sentiment
    • Positive
    Content
    • Refund and Cancellation
    Apr 10, 2024
  • Beyond rude and disrespectful to…

    Beyond rude and disrespectful to customers. This is an ongoing issue with AquariumPlants.comLook at their customer complaints on the Better Business Bureau. They keep getting the same response from customers who they made mistakes with orders and they respond with nasty messages and hate towards customers. They’re not professional and don’t care about customers. I never received any tracking information on my live plants shipment. I have to know when the plants are delivered so I can get them out of the cold so they don’t freeze. Not asking much to expect them to provide shipping info. I paid for shipping that comes with tracking. But they don’t want to understand that they’re in the wrong and attack me. I have a valid complaint against them with the BBB go see the response they sent me on the BBB site to understand how unprofessional they are

    Sentiment
    • Negative
    Content
    • Customer Service
    Apr 09, 2024
  • Excellent All Aoound

    High Quality plants packed well and with care and excellent customer service. Mark and his team are #1!

    Sentiment
    • Positive
    Content
    • Plant Quality and Health
    Apr 06, 2024
  • Great

    Great! Purchased my plant and it came in a timely manner! didn’t need any customer service but the amazon sword mother pot i purchased was very large and very healthy.

    Sentiment
    • Positive
    Content
    • Order Fulfillment
    Apr 06, 2024
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Sentiment Analysis (of 30 reviews)
93 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for AquariumPlants.com  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Product Managers in Aquatic Retail, Customer Experience Analysts, Digital Marketing Professionals, Aquatic Plant Suppliers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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