Mixed Reviews and Suggestions: Analyzing User Feedback for AnswerConnect App
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    • Customer Service Managers
    • App Developers
    • Business Owners
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    • Quality Assurance Specialists
Mixed Reviews and Suggestions: Analyzing User Feedback for AnswerConnect App

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AnswerConnect receives mixed reviews on its app, with users praising the service quality but expressing frustration over app functionality issues. Clients appreciate the professionalism and support provided by the service, yet they report problems with notifications, call syncing, and app crashes. While some find the app essential for their business and highlight its collaboration features, others struggle with basic functions like accessing call details and recordings. Overall, there is a consensus on the need for app improvements to enhance user experience and reliability.

Source: Google Play Reviews of AnswerConnect

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Customer Feedback Analysis of AnswerConnect

Explore our analysis on AnswerConnect app feedback focusing on service quality and app functionality issues for business enhancement.

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Custom Date - Jan 12, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Excellent support from beautiful, kind, knowledgeable Souls~ Has been one of the best decisions I've made for my business~

    Sentiment
    • Positive
    Content
    • Customer Service
    Nov 17, 2021

  • The service is great, the app not so much. Rarely works and have to routinely uninstalled and reinstall.

    Sentiment
    • Negative
    Content
    • App Functionality
    Jun 03, 2021

  • Spam app pls don't want install

    Sentiment
    • Negative
    Content
    • App Functionality
    Jun 17, 2020

  • Fantastic chat app. Great for collaboration and liaising with my team.

    Sentiment
    • Positive
    Content
    • Update Problems
    Feb 25, 2020

  • I have been with them for a year. Every client talk about them. Professionalism, friendly, and always smile to everybody. The have a wonderful customer service.

    Sentiment
    • Positive
    Content
    • Customer Service
    Jan 09, 2016

  • I'm not a big review writer but in this case I had to write a review we hired the company to answer our after hours phone calls to the dealership an amazing software feet even has a mobile platform

    Sentiment
    • Positive
    Content
    • Satisfaction
    Dec 03, 2014
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Sentiment Analysis (limited preview)
-3 Net Promoter
Score
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Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for AnswerConnect based on online reviews collected from Google Play. The analysis helps Customer Service Managers, App Developers, Business Owners, Product Managers, Quality Assurance Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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