Mixed Customer Feedback for Pestie: Effectiveness, Customer Service, and Ease of Use Highlighted
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Uncover Insights: Pestie Customer Feedback Analysis Report

Mixed Customer Feedback for Pestie: Effectiveness, Customer Service, and Ease of Use Highlighted

Pestie, a DIY pest control solution, receives mixed reviews. While some customers praise its effectiveness, ease of use, and cost-efficiency, others express frustration with delivery delays, unresponsive customer service, and issues with product quantity and sprayer quality. Many highlight the positive results in controlling pests like ants and spiders, but some mention ongoing pest problems. Overall, Pestie's customer service responsiveness, product effectiveness, and ease of application are key points in customer feedback.

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Horrible!!!!

    Dont be decieve by pestie!!! It doesnt work at all!!!! Trying to get my refund is a nightmare!!! Horrible company!!! You cant even put a review on the company itself!!!!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 16, 2024
  • Good company until you want customer…

    Good company until you want customer service. They say cancelling is easy but it's anything but. I've tried calling numerous times to cancel any further shipments. And can never reach a customer service rep. I've left messages for a call back, never received one. I've tried messaging on messenger. No response. I wouldn't recommend any company who doesn't care about their customers.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 11, 2024
  • Rough start...

    I cannot comment on the product because the process of getting the product is so bad, that I'm not sure if I can trust them to have a reliable product. I placed an initial order and two weeks after placing it, it still has not arrived. If you try to contact them, you will too, be frustrated. Their phones go to voicemail, and no one calls back. The chat function does not work on a mobile device, so you have to use a computer to contact them. Then, maybe they will respond. They ship via DHL to the USPS and that takes over a week to go from Utah to California. We will see if it is worth it, but my feeling is that it is an overpriced service that is a marked-up version of what I can buy at Home Depot.

    Sentiment
    • Negative
    Content
    • Product Delivery Time
    Nov 11, 2023
  • I prefer the liquid

    I prefer the liquid, as it seems to work better, but this method of pest control is a lot better than paying someone to spray something that might, or might not work!

    Sentiment
    • Positive
    Content
    • Product Effectiveness
    Oct 24, 2023
  • 3 year user!

    I have been using this for a couple of years. I had one sprayer stop working and was sent a replacement without any problem. My ant problem is no more!!

    Sentiment
    • Positive
    Content
    • Product Effectiveness
    Oct 24, 2023
  • Wonderful customer service

    Wonderful customer service. Not only do I love pestie because it truly works , but they are very accommodating. I’ll never stop using this product.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Oct 24, 2023
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Sentiment Analysis (of 30 reviews)
10 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Pestie  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Product Managers, Marketing Professionals, Business Analysts, Retail Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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