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UK Bed Store Receives High Marks for Quality Products and Top-Notch Customer Service

UK Bed Store Receives High Marks for Quality Products and Top-Notch Customer Service

38 reviews between Mar 08, 2023 and May 15, 2023.

Customers praise UK Bed Store for their great customer service, easy ordering process, timely delivery, and quality products. Many reviewers commend Jim, a customer service representative, for his responsiveness and helpfulness. However, a few negative reviews mention delivery issues or missing/damaged parts. Overall, UK Bed Store receives high marks for delivering high-quality beds at competitive prices with excellent customer service.

UK Bed Store 
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  • Very professional

    Very professional! They kept my mattress until my room was ready. Iโ€™ll buy from them again when I need one for the other rooms.

    Sentiment
    • Positive
    Content
    • Orders and Delivery
    May 15, 2023
  • Bed headboards, oak

    I bought two single bed (3 foot) oak headboards Good price, good quality, quick delivery on the day of my choice. The latter is so helpful to those who have a busy life.

    Sentiment
    • Positive
    Content
    • Features and Quality
    May 10, 2023
  • Nice bed frame…

    Good quick service a nice strong bed frame

    Sentiment
    • Positive
    Content
    • Features and Quality
    May 06, 2023
  • I am happy with my purchase

    I am happy with my purchase. The sale and delivery process went very smoothly so all good. :)

    Sentiment
    • Positive
    Content
    • Others
    May 05, 2023
  • Good communication

    Good communication, as described, delivery on time

    Sentiment
    • Positive
    Content
    • Orders and Delivery
    May 01, 2023
    • Fabulous commutation with the company .

      Fabulous commutation with the company .Delivery was very good .

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      Apr 30, 2023
    • quick delivery

      quick delivery, goods as desribed. would use again, many thanks.

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      Apr 30, 2023
    • Great customer service

      Great customer service, clear communications and timely delivery date, delivery team punctual and polite.

      Sentiment
      • Positive
      Content
      • Customer Service
      Apr 26, 2023
    • Amazing item

      Amazing item, quick delivery, lovely helpful man who delivered it. Thank you

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      Apr 24, 2023
    • Great bed

      Very easy to order and fast delivery

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      Apr 24, 2023
    • Great bed and delivery guys

      Great bed and delivery guys. Had a problem with assembly which the team helped me out massively. Many thanks.

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 17, 2023
    • Great service

      Great service will be using again Helpful staff and great fast delivery makes it a must

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      Apr 16, 2023
    • Lovely well made beds

      Lovely well made beds, quick delivery

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 16, 2023
    • Fast responses and timely delivery

      Timely delivery. Fast response (preety much got an instant reply regarding a query). The quality and instructions were also really good.

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 16, 2023
    • Wonderful mattress

      Very easy to order o line. Delivery was very quick. Mattress is VERY comfortable

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 16, 2023
    • Jim, Customer Service Advisor

      Jim, who is the customer service advisor with that I have been interacting has been very responsive and helpful. He is one of the best customer service support I have ever worked with he makes my purchase experience so pleasant.

      Sentiment
      • Positive
      Content
      • Customer Service
      Apr 16, 2023
    • Arrived on time

      Arrived on time, good quality too.

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      Apr 13, 2023
    • Brilliant customer service

      Brilliant customer service from Jim after I had a problem with two mattresses for a bunk bed I purchased. Chased up a supplier on my behalf and then arranged for a refund plus extra to help dispose of the mattresses. Showed a lot of patience and class - very much recommend and will be shopping there again.

      Sentiment
      • Positive
      Content
      • Customer Service
      Apr 12, 2023
    • The bed is amazing

      The bed is amazing. Easy to put together and is very good quality. Proper solid oak.

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 09, 2023
    • Metal Bed Frame

      Metal Bed FrameGood communication as soon as order placed & throughout process. Bed turned up as expected ( good packaging fortunately as the parcel was left in the rain, not under the door porch- there are a lot of steps up) Good quality frame. Straight forward assembly

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      Apr 05, 2023
    • No issues here - great service!

      No issues here. Service was great and the price was competitive. Item arrived in excellent condition. Very happy.

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 05, 2023
    • Dissatisfied with delivery

      The item concerned was to expectations, but I was totally dissatisfied at the delivery service . On placing order we were asked if any special delivery requests- I stated that my 87 year old Mum is hard of hearing and to ensure the headboard would be lifted inside the home. This item was actually left outside on the driveway infront on the main door! She had to struggle to lift this in on her own, and was not aware it had been left there!

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      Apr 03, 2023
    • Highly recommend!

      Really great customer service, kept me updated throughoutFast delivery & really good price and quality!

      Sentiment
      • Positive
      Content
      • Pricing
      Apr 02, 2023
    • Ordered a bed frame while overseas to…

      Ordered a bed frame while overseas to be delivered to our new Uk house on our return to Uk after 25years away. The frame was delivered on time as promised at the best price I could find. Will use them again

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      Apr 02, 2023
    • Great service

      Great service.Very quick, next day delivery.

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      Apr 02, 2023
    • Great :)

      The bed frame we ordered is great and weโ€™re really pleased with it. It was available very soon after we bought it which was perfect. Customer service was great (we had to change our delivery date and they were very understanding). Thanks !

      Sentiment
      • Positive
      Content
      • Customer Service
      Apr 01, 2023
    • Flair Wizard High Sleeper

      Flair Wizard High SleeperExcellent bed and much cheaper than elsewhere. Quick and easy ordering. Delivered free in three days.Can't fault them.

      Sentiment
      • Positive
      Content
      • Features and Quality
      Mar 31, 2023
    • One side of the bed frame there are no…

      One side of the bed frame there are no central holes. Because the holes have not been drilled the side does not attach to the cental cross piece. Please provide one new side for the bed, so that it assembles properly. The telephone number is not visible on the website. I have emailed them asking for a replacement part. I wait to see whether they respond. They have now responded and promised me a replacement for the problem component and I am hopeful that the issue will be resolved.

      Sentiment
      • None
      Content
      • Customer Service
      Mar 30, 2023
    • Brilliant

      Brilliant. Came quickly, delivery was great!

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      Mar 29, 2023
    • Purchased a couple of bed frames now…

      Purchased a couple of bed frames now and very pleased both perfect and fast delivery would definitely recommend

      Sentiment
      • Positive
      Content
      • Pricing
      Mar 26, 2023
    • Very happy!

      The experience is great! Will use this shop again soon, thank you :)

      Sentiment
      • Positive
      Content
      • Customer Service
      Mar 26, 2023
    • Amazing customer service

      Amazing customer service, fast & efficient when dealing with missing items from my order along with arranging replacement for damaged parts.

      Sentiment
      • Positive
      Content
      • Customer Service
      Mar 21, 2023
    • I needed a bed very quickly

      I needed a bed very quickly. We ordered it online and it arrived early the next day . Brilliant.

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      Mar 19, 2023
    • Good from start to finish promp service…

      Good from start to finish promp service and kept informed all the way through canโ€™t fault them

      Sentiment
      • Positive
      Content
      • Customer Service
      Mar 16, 2023
    • Excellent service and product

      Very good customer service and excellent product

      Sentiment
      • Positive
      Content
      • Features and Quality
      Mar 13, 2023
    • Very good quality and service

      I ordered a headboard on line after reading other reviews. This was a good decision !!! Delivery was very prompt and headboard is beautiful - even better than it looked on line. Thank you Jim, you are a credit to your company and I have no hesitation in recommending UK Bed Store. A very satisfied customer ๐Ÿ˜€

      Sentiment
      • Positive
      Content
      • Features and Quality
      Mar 12, 2023
    • Easy online site to use plenty of…

      Easy online site to use plenty of choice , good value for money and delivered quickly as promised.

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      Mar 08, 2023
    • Excellent service.

      Good choice of the metal headboards we were looking for. Simple to order, instant confirmation and choice of delivery dates.Delivered courteously and promptly on our chosen date.Delighted with them, exactly what we wanted good quality product and at a very good price.Excellent service all round.100% satisfied.

      Sentiment
      • Positive
      Content
      • Features and Quality
      Mar 08, 2023

Sentiment Analysis

  • Positive(37)
    97%
  • Negative(0)
    0%
  • None(1)
    3%
97 Net Promoter
Score

Popular Topics

  • Orders and Delivery(15)
    39%
  • Features and Quality(12)
    32%
  • Customer Service(8)
    21%
  • Pricing(2)
    5%
  • Others(1)
    3%

Languages

  • English(38)
    100%

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