Transcat Reviews Analysis: Mixed Feedback on Products and Service
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Transcat Customer Feedback Analysis Report

Transcat Reviews Analysis: Mixed Feedback on Products and Service

Transcat's customer reviews are mixed, with some praising the products and service, while others highlight issues with shipping, billing, and customer service. There are mentions of delays in calibration services, misleading product descriptions, overcharging, communication problems, and damaged equipment. Positive comments point out good products, quick responses, and excellent service assistance. Overall, there is a balance of positive and negative feedback regarding Transcat's offerings and customer experience.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Terrible experience in a range of…

    Terrible experience in a range of aspects from the timeliness and quality of communication to the aggressive and unreasonable pricing imposed with no reasoning but "$3000 minimum charge". Dane Dalton is the person I dealt with - he was rude, did not reply to our communication and when he did the answers to my inquiries were evasive. The simple request for a break down cost of the quote was not addressed. If this is the culture promoted then it is an original and dangerous approach to customer "success".

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Dec 07, 2023
  • Awful customer service!!!! DO NOT RECOMMEND

    Awful customer service. Reached out several times months ahead for calibration services and Transcat was not responsive. Ended up scheduling the day the equipment was due and technician did not show up.3 months later and I still have not received calibration certificates- reached out and Debra Licup of Transcat was EXTREMELY rude and not helpful, I had to do her job for her and provide more information than I needed to, just to find the certificates. Still don't have them.

    Sentiment
    • Negative
    Content
    • Calibration Service Experience
    Nov 09, 2023
  • Did not follow instructions

    In reference to order number EE92U.Everything was great with the quotation and customer service being very friendly. The only issue we had is we noted “No partial shipments” on our PO, and it got shipped partial.The problem with this is we were charged $44.92 in freight charges for Partial shipment that we did not authorize. When the balance of the PO is shipped, I am sure we will get Invoiced again for additional freight charges that we shouldn’t have to pay since we noted: “No Partials” shipments.

    Sentiment
    • None
    Content
    • Pricing and Charges
    Feb 21, 2018
  • I recieved the equipment in great…

    I recieved the equipment in great shape. Pricing was fair and competitive. Next day deivery not so much. Could have been the courier but still I paid a fair amount of money for the delivery and it was late.

    Sentiment
    • Positive
    Content
    • Shipping and Delivery
    Feb 17, 2018
  • A+++

    Provided exceptional customer service and processed my order for overnight delivery just as promised!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 15, 2018
  • It would be nice to be assigned a representative

    I almost left 3 stars, but things have gotten better so I went with 4. We had to change the kind of calibration cert we were receiving. It should have been more simple and not so drawn out. However, our first order in the new process went successfully and we are hoping it will continue for future orders.

    Sentiment
    • Positive
    Content
    • Order Accuracy
    Feb 13, 2018
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Sentiment Analysis (of 30 reviews)
17 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Transcat  based on online reviews collected from Trustpilot. The analysis helps Quality Assurance Managers, Procurement Officers, Customer Service Executives, Product Managers, Supply Chain Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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