Mixed Reviews for Simply Business US: Ease and Affordability vs. Long Processes and Rude Service
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Simply Business US Review Analysis: Unveiled Insights

Mixed Reviews for Simply Business US: Ease and Affordability vs. Long Processes and Rude Service

Simply Business US receives mixed reviews from customers. While some praise the ease of use, affordability, and professionalism of the service, others complain about long processes, repetitive questions, and rude customer service. Positive comments highlight aspects like quick insurance quotes, helpful staff, and fast coverage. However, negative feedback points out issues such as time-consuming procedures, lack of proper categorization, and unhelpful transfers to different agents. Despite some customers experiencing frustration and inefficiencies, others appreciate the simplicity and efficiency of obtaining insurance through Simply Business US.

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Custom Date - May 20, 2024
Featured Content
  • Horrible overpriced cannot reach anyone…

    Horrible overpriced cannot reach anyone nobody has a phone number that goes to them it’s a boiler room atmosphere you’ll be on hold for hours get abused by non licensed reps and hung up on then be refused a policy for outlandish reasoning. They have no clue what they are doing. Stay away. from this marketing mill unless you like getting messed with.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 07, 2024
  • What a beat down

    What a beat down. It's been a long time online filling out a bunch of information only to be called by someone who asked me all the exact same information again over 30 minute. I was told I was being transferred to someone who actually does sell insurance because these guys don't they just find you and then get you to someone who does sell insurance. The guy they transferred me to realize immediately that he does not ensure my type of business. He doesn't know why they transferred me to him. Then he tried to transfer me back and I got a different person that wanted to start the 30 minute process over again asking me the exact same questions I started filling out online an hour ago. After letting her know that I did not want to start over, without even responding she just put me on hold we are set for 10 more minutes until the phone just hung up on me. There are way too many companies out there like this that are advertising just to grab people and push them along. I wish there was just a place down the road I could just go talk to a human. Miserable.Update! now i am getting a lot of spam text and calls.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 21, 2024
  • Totally not worth your time

    Don't call or submit it's totally lost time no matter what you say it's just no make sense I'm in Business for over 17 years never had any problems but when it's about to get insurance it's just sending u from one person to other same questions over and over Horrible experience...not worth your time

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 24, 2024
  • I spoke with Ryan

    I spoke with Ryan. He was very helpful and accommodating. He answered all my questions. It was a smooth and quick process. The cost for the installment of the commercial general liability insurance is reasonable and affordable.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 07, 2024
  • Good job!

    Fast. Easy. Affordable. Professional.

    Sentiment
    • Positive
    Content
    • Affordability and Fair Pricing
    Jan 31, 2024
  • I am a retired landscaper who has been…

    I am a retired landscaper who has been asked to take care of the FLOWER garden at our local Senior Center. Every agency I contacted lumped me in with the "landscaper category" and charged too much. You were the only one to ask enough questions to see that my situation was different.....nothing but basic garden chores.

    Sentiment
    • Positive
    Content
    • Insurance Quoting Process
    Jan 26, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
76 Net Promoter
Score
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Simply Business US  based on online reviews collected from Trustpilot. The analysis helps Insurance Agents, Customer Service Managers, Business Consultants, Risk Management Professionals, Entrepreneurs to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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