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Refurbished iPhone 11: Excellent or Terrible Condition?

Refurbished iPhone 11: Excellent or Terrible Condition?

30 reviews between Apr 15, 2023 and Apr 22, 2023.

Customers share their experience buying refurbished iPhone 11 on Amazon. Reviews vary from excellent condition with great battery life to terrible product with scratches and weak performance. Some buyers had connectivity issues, frozen screens and incorrect storage capacity. While others were impressed with fast shipping, shield already attached and like-new performance, there were some disappointed by the poor packaging and unresponsive sellers. Overall, refurbished iPhone 11 appears to be a decent buy with an average battery health of 82%.

Apple iPhone 11, 64GB, Black - Unlocked (Renewed) : Cell Phones & Accessories
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  • Audio/Phone Call Issues

    I gave the product 2 stars only because the phone was in great shape; couple small scratches on the screen and some color fading on the sides. However, when making phone calls, it is very difficult to hear the person on the other end of the call. Then, the phones audio during a call will just go silent so you can only hear the person you called but they can't hear you. Lastly, the battery health was pretty bad, only 77%. I had high hopes but I was left disappointed.

    Sentiment
    • Negative
    Content
    • Features and Quality
    Apr 22, 2023
  • Awesome

    My FiL is using this phone and he likes it very much. Though it was a renewed product, its battery life is awesome and do not have any scratches.

    Sentiment
    • Positive
    Content
    • Features and Quality
    Apr 21, 2023
  • Like new

    Battery health came at 95% which isn’t too bad for a refurbished phone. No visible scratches and works fine. Came with a screen protector installed and a charger

    Sentiment
    • Positive
    Content
    • Features and Quality
    Apr 21, 2023
  • Not as advertised

    I ordered a refurbished phone and it came not as advertised. The battery life was under the specified amount. It is getting returned.

    Sentiment
    • Negative
    Content
    • Orders and Delivery
    Apr 21, 2023
  • This was a great buy

    This was a great buy!!! My daughter cracked her other phone , so I saw this phone but when I saw renewed I had some serious thoughts about it . I purchased it and it has been wonderful. No scratches, looks brand new, works amazing and my daughter love it …

    Sentiment
    • Positive
    Content
    • Features and Quality
    Apr 21, 2023
    • Phone works great!

      Price is reasonable & product was 100% accurate to what was displayed!

      Sentiment
      • Positive
      Content
      • Pricing
      Apr 21, 2023
    • Good quality

      Great!

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 20, 2023
    • Great seller, good battery life

      Great seller, the phone came in fast, no scratches at all and great battery life, recommend.

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 20, 2023
    • Just like new !

      I don’t have a picture since it was a gift for my sister 14 bday . Phone work perfectly, I have gifted phone in Europe and it works excellent with foreign sim card. Phone had no scratches or any glitches. Looks just like new iphone. It is a good gift for a teenager who doesn’t appreciate expensive phones 😀

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 20, 2023
    • Good start for newbies

       I've never had an iPhone before. I did not want to spend a lot of money on getting the newest iPhone so I did my research and found out that the iphone 11 and 12 are good ones to start with if you don't want to spend a whole lot of money and basically has the same features except for the enhance camera, crash detection, and emergency satellite services, and other things that weren't of interest to me. When I received it, it was fully refurbished and looked brand new. I really like it!

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 19, 2023
    • Bad buy

      I thought refurbished products are supposed to be like new, well this iPhone was a terrible product, so far one speaker doesn’t work I wonder what else

      Sentiment
      • Negative
      Content
      • Features and Quality
      Apr 19, 2023
    • Worth the price

      Bought my wife this phone apple 11. Worth every penny

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 19, 2023
    • Piece of garbage

      I was really disappointed in this phone. iOS problems by day 2. Really weak performance.

      Sentiment
      • Negative
      Content
      • Features and Quality
      Apr 18, 2023
    • Amazing! Like brand new

      No scratches or anything 10/10, Would recommend! ||Cringe warning||

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 18, 2023
    • Good For The Price

      I think this is a decent buy. It came with no scratches on the screen but the back glass and sides were moderately scuffed. I received that "non genuine apple part" notification for the display, but it's perfectly functional.
      Should be noted that the charger that came with it was very cheap and plastic like. Sounds hollow, kinda like some random Chinese toy. Otherwise- very worth it.

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 18, 2023
    • Love it

       I kinda was hesitating to ordering a phone from Amazon after seeing review but I have gotten 2 phones from here twice , had them for 4 years it still works perfectly fine, ordered the 11 days ago it works perfectly, battery capacity is good “97” . 😁

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 18, 2023
    • Phone problems

      This phone had nothing but issues since I had it refund

      Sentiment
      • Negative
      Content
      • Features and Quality
      Apr 18, 2023
    • information

      This phone had someone else’s information over on it, and I could not erase it. I could not return it, so I eventually sold it very disappointed.

      Sentiment
      • Negative
      Content
      • Features and Quality
      Apr 18, 2023
    • iPhone 11

      Phone is in great condition and works great. No issues with setting up with carrier.

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 18, 2023
    • Don’t buy this item

      Don’t buy this item after 2 days the phone just frozed and couldn’t use it anymore and returned the item for a refund and haven’t received a refund yet

      Sentiment
      • Negative
      Content
      • Features and Quality
      Apr 17, 2023
    • Not impressed with the quality and packaging

      I have just received this phone and it has a lot of scratches. This phone is by far in excellent condition. Also the package was ridiculous. No protection and the phone was moving freely in the box. For $420 I am appalled at the package and the phone condition. I will update my review once I test the phone and see if this is a return. Not impressed.

      Sentiment
      • Negative
      Content
      • Features and Quality
      Apr 17, 2023
    • Precio alto calidad baja

      El teléfono presentaba muchos rasguños en la carcasa además su batería está bastante desgastada 82%. Pague por un equipo reacondicionado: Estado excelente.

      Sentiment
      • Negative
      Content
      • Features and Quality
      Apr 17, 2023
    • What's to know

      The Iphone works great but, in the description it said it was 64gb and when I recieved it thier wasn't a chip in it so I had to buy a chip to use the phone. Let the buyer beware.

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 17, 2023
    • great iPhone

      I was surprised it had a shield already attached. It is in great shape for a refurbished item.

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 16, 2023
    • Fue una estafa cuidado si compran Para enviar a países fuera de USA

      Compre el producto y al llegarme fue con el rendimiento de batería del 53% y no del >80% como aparece en la publicación y garantía de Amazon, contacté al vendedor y me dice que devuelva el teléfono lo cual me hace más costoso devolver desde mi país a USA, le pedí que me enviara una batería acorde a mi dirección de Miami para así yo reenviarla a mi país de origen e instalarla en el teléfono y el vendedor no respondió más a mi petición y Amazon tampoco respondió a la garantía que dan alegando que el producto está fuera de Estados Unidos! La solución que planteé fue muy fácil y el vendedor no cumplió y Amazon tampoco! Por eso fui estafado por el vendedor y Amazon no activó la garantía! Ojo cuidado al comprar estos teléfonos para ser enviados fuera de USA, ya que la garantía no la cumplen! A pesar que lo que pedí yo fue que me enviaran una simple batería que cumpliera con lo estupulado y supuestamente garantizado por Amazon! Que equivale al >80%! Fui estafado y aparte Amazon no cumplió con la garantía de la publicación! Sin yo tener culpa de lo sucedido! Cuidado al comprar!!

      Sentiment
      • Negative
      Content
      • Customer Service
      Apr 16, 2023
    • 😊

      Fast shipping. Nice phone

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      Apr 16, 2023
    • My iPhone 11

      I like the size of my iPhone 11 and it also hold more pictures and videos I do recommend the f your looking for an up grade

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 16, 2023
    • Great bargain

      Although reconditioned, looks and performs like new.

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 16, 2023
    • Just like new

      I bought plenty of refurbished phones and this one was a great deal, only complaint was I had to turn off the noise cancellation because people could barely hear me so if you have that issue just turn that off in your phone settings other than that no complains!

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 16, 2023
    • Recommend

      Fast shipping, works like a dream.

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      Apr 15, 2023

Sentiment Analysis

  • Positive(20)
    67%
  • Negative(10)
    33%
  • None(0)
    0%
34 Net Promoter
Score

Popular Topics

  • Features and Quality(25)
    83%
  • Orders and Delivery(3)
    10%
  • Customer Service(1)
    3%
  • Pricing(1)
    3%

Languages

  • English(28)
    93%
  • Spanish(2)
    7%

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