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Review Summary: Peloton Bike+ Issues and Customer Satisfaction

Review Summary: Peloton Bike+ Issues and Customer Satisfaction

19 reviews between May 16, 2023 and Sep 25, 2023.

The Peloton Bike+ has had various issues since purchase, including wobbling handlebars, stripped screws, and wearing front bearings. Peloton's customer service has been unhelpful in resolving these issues. Despite the problems, many users still love the convenience and quality of the Bike+. However, some customers have experienced delivery and warranty problems when purchasing through Amazon. Overall, the Peloton Bike+ is praised for its immersive classes and interactive features.

Original Peloton Bike | Indoor Stationary Exercise Bike with Immersive 22" HD Touchscreen (Updated
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19 reviews between May 16, 2023 and Sep 25, 2023.

May 16, 2023 - Sep 25, 2023

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  • Best product out there!!

    I am obsessed with my Peloton bike+! I enjoy cycling and love the classes but my favorite part about the bike is the swivel screen. The bike bootcamp and strength classes are truly world class. I never thought I would be able to get such an amazing workout in my small apartment! This piece of equipment plus the unbelievable content is really the best out there!

    Sentiment
    • Positive
    Content
    • Great Workout in Small Space
    Sep 18, 2023
  • Absolutely love my Peleton

    I have recently purchased a Peleton, I am loving the workouts. I am a beginner cyclist and the classes are perfect for my skill level. I have done a few weight classes and they are also great. The instructors are very encouraging. Wish I got this way before now

    Sentiment
    • Positive
    Content
    • Positive Feedback and Recommendation
    Sep 17, 2023
  • Great Customer Support

    Peloton support folks treated me like they really wanted me to continue being a customer.

    They fixed the issue and we’re great.

    I plan on sticking with them.

    Sentiment
    • Positive
    Content
    • Positive Feedback and Recommendation
    Sep 07, 2023
  • Seat post keeps slipping

    Love the idea of Peloton but this bike has been trouble from the start. The seat post constantly ‘slips’ lower during rides. They tried to fix it to no avail.

    Sentiment
    • Negative
    Content
    • Quality Control Issues
    Sep 07, 2023
  • It's a life changer.

    With today's unpredictable schedules, it's wonderful to have instant access to cycling and so many inspiring classes/instructors. We love the wider screen and that it can be pivoted for non-bike on the mat workouts in yoga, strength, stretching, etc. Like having a home gym with a small footprint.

    Sentiment
    • Positive
    Content
    • Convenience and Variety of Classes
    Sep 06, 2023
  • Terrible = Pelaton machines kill people

    I used this a few times at the gym.
    The console is always glitchy.
    The seat is a torture chamber.
    Even after the recall, it's the same.
    Their treadmill killed people. The company takes no responsibility.
    There are $200 ones that do the same job. I would be crazy to order one of these.

    Sentiment
    • Negative
    Content
    • Delivery and Customer Service Issues
    Aug 28, 2023

  • We love the bike. The price was great on Prime Day. However, we booked a delivery window when we purchased online, and it didn't show up as expected. The carrier knew nothing, and said they had never received it. Amazon advised that they had erred in shipping at their end. It took two weeks to get it after that. It is heavy, so requires special shipping. All good now.

    Sentiment
    • Positive
    Content
    • Delivery Delay and Shipping Error
    Aug 15, 2023
  • Horrible Quality

    I had mine for about a year and half. Screen was defective and it went white. Look up “Peloton White Screen of Death”.

    I called Peloton and they told me it was not under warranty so they could not help me. They asked for $665.00 to ship me a new screen. Are you kidding me? Paid $2499.00 for a bike only for it to die in a year and half.

    Sentiment
    • Negative
    Content
    • Defective Screen and Warranty
    Aug 04, 2023
  • Love this thing!

    Love my new peloton, have worked out daily since purchasing. So many different classes, music and options ect.

    Sentiment
    • Positive
    Content
    • Positive Feedback and Recommendation
    Jul 26, 2023
  • Good so far and fantastic delivery folks

    The product works as intended and happy to have purchased it. I want to take a moment to thank the 2 delivery folks that went above and beyond to carry this 200 lb behemoth three floors, very kind, and super hard working, thank you so very much for your hard work !

    Sentiment
    • Positive
    Content
    • Delivery and Customer Service Issues
    Jul 22, 2023
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Sentiment Analysis

42 Net Promoter
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