MUBI: A Highly Recommended Movie App with Unreliable Offline Viewing and Poor UI
Unveil the Truth: MUBI App Customer Feedback Analysis
MUBI is a highly recommended movie app with a wide-ranging selection of stimulating films. However, the app's offline viewing feature is unreliable and often fails. The user interface for both the app and TV app is terrible, making it difficult to browse the catalog. Mubi has a curated collection of challenging obscure films from around the world, but the download option is nearly useless. The subtitles in foreign language movies are poorly translated. Despite these issues, Mubi offers a unique platform with movies not found elsewhere.
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I've resorted to using a third party website to see what movies are available on mubi because the ui for app and tv app is terrible. So annoying to browse, basically impossible to get a good look at the catalog. Not that there's much to be desired anyway.
Sentiment
Negative
Content
Catalog Access
Jul 04, 2023
The best, absolutely
There will never be a better streaming service than MUBI because they’ve fully figured it out and present the most enormous, well curated and well conceived system for serious cinephiles. Nothing else is even close!
Sentiment
Positive
Content
Curated Content
Jun 29, 2023
the way down
Mubi seems to now work for Apple: they force users to update to new iOS before Apple debugs it. Mubi used to be an enlightened distributor of independent cinema, but as soon as they discovered that they could be profitable, they became like everyone else. And like everyone else, they will keep getting worse until they stop being profitable.
Sentiment
Negative
Content
User Experience
May 27, 2023
Film buddy
MUBI is that friend who says "Hey, you gotta see this film I just watched, it was amazing". And then goes a step further and hands it to you. Everyday. Exquisitely curated selections delivered to you via a rock solid, easily navigated app. What more could you want? Popcorn?
Sentiment
Positive
Content
Curated Content
May 20, 2023
It’s a streaming film museum in your home.
Worth every penny! It is a home for curated challenging obscure films from all over the globe. A new film is added daily. I have yet to find a film that I have not been inspired by. This IS&T he Criterion Channel make the perfect pair!
Sentiment
Positive
Content
Curated Content
May 15, 2023
Poor Service, Poorer App
So-so selection of films, though they're getting better.
App and TV streaming is clunky, however. If you try to fast forward, it freezes and you have to start from the beginning of the film.
Separately, social media account never responds to questions, whether to help with the service or to answer questions like, "Hey, what film is that video from?" Nada.
This is why I can't really commit to this platform.
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This page displays purchase options and a preview of the customer feedback analysis report for MUBI: Curated Cinema based on online reviews collected from App Store. The analysis helps Product Managers, User Experience Designers, Digital Marketers, Film Industry Analysts, Customer Support Managers to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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