Announcing Free Research Tools: Turn Amazon, Trustpilot, Tripadvisor, Google Play and App Store reviews into market research!
See All Reports >>
Mixed Reviews for Samsung TV

Mixed Reviews for Samsung TV

30 reviews between Jul 21, 2022 and Aug 18, 2023.

Mixed reviews for the Samsung TV: some customers had a positive experience with great picture quality and sound, while others faced issues such as frequent internet connection drops and black lines on the screen. Some customers also mentioned difficulty in using certain features and lack of support from Samsung. Overall, the TV received both praise and criticism.

SAMSUNG 65-Inch Class Neo QLED QN85A Series - 4K UHD Quantum HDR 24x Smart TV with Alexa Built-in
Get a comprehensive research report!
Get a comprehensive research report right away

This research report is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews.

Buy Now!

30 reviews between Jul 21, 2022 and Aug 18, 2023.

Jul 21, 2022 - Aug 18, 2023

Popular Phrases

see all >>

Featured Content

see all >>
  • Support is a joke (July 2023)

    After only a year and a half I get a vertical line right in the middle of the screen for no reason. Support walked me thru a picture reset and I almost had them come to do a home repair but they told me that the cost of a new part was over a thousand dollars. So, basically you have to buy a new TV. What kind of support is that? I thought Samsung made quality products but my TCL lasted longer. They've lost a customer. Very disappointed!

    Sentiment
    • Negative
    Content
    • Customer Service
    Jul 25, 2023
  • Broke less than 3 months after the warranty expired

    I got this TV in December 2021 and have generally had a good experience with it. However, this morning the brightness is totally gone, and I can't see the screen from further than a foot away. I spent 30 minutes on the phone with support to no avail, and they weren't even able to provide an estimate for sending a technician with no guarantee - it could cost me hundreds of dollars only for them to say its unfixable and I have to buy a new one. Will never buy from Samsung again

    Sentiment
    • Negative
    Content
    • Defective TV
    Apr 17, 2023
  • Waste of money and nonexistent warranty

    The TV worked well for almost a year and then developed a black line. TV was supposed to still be under warranty. Contacted customer support and was told that repairs would be covered. After setting up a date for the technician and clearing my schedule, Samsung messaged me saying that it was not covered under warranty without any explanation. Such a waste of time and money. Good thing is that I was about to replace all my appliances with Samsung but after seeing how they treat there customers, that will not be happening. Will never buy Samsung again.

    Sentiment
    • Negative
    Content
    • Customer Service
    Mar 24, 2023
  • Poor quality TV and Samsung doesn't stand behind their product

    I bought this TV last black friday and after setting it up it had a great picture. worked great for 1 year.
    Right after the warranty was up the TV out of the blue started rebooting itself for no reason then screen went black.
    I tried all all recommendations from samsung, nothing worked still kept rebooting itself for no reason and had Black Screen.
    After, I called them they basically said that I'm on my own with the repair. Waiting for the estimated cost to repair but if it's too expensive will throw it away and get a different brand.

    Sentiment
    • Negative
    Content
    • Customer Service
    Jan 26, 2023
  • Grandioso

    Lo mejor en tv

    Sentiment
    • Positive
    Content
    • Picture Quality
    Jan 14, 2023
  • Like being in the theater!

    Man! I do love my new TV! The picture is great! The sound is better than my old Visio!
    Easy to set up and though big, not too heavy. Good instruction, too. Meshs well with
    my disc player, the cable, etc.
    Worth the money. Samsung is the best there is, I feel, and the bigger, the better!

    Sentiment
    • Positive
    Content
    • Ease of Use
    Oct 09, 2022
  • This TV Model Does NOT Work With YOUTUBE App. BUYER BEWARE.

    This TV Model Does NOT Work With YOUTUBE App. BUYER BEWARE.

    For those looking to purchase a new TV, This TV Model does NOT work with the YouTube and YouTube TV Apps. It will display vertical black lines that distort the picture severely.

    Samsung will also NOT do anything about it either.
    I HIGHLY recommend nobody purchases this TV as there are other TV's that DO NOT have this problem.
    Samsung will NOT do anything to help you.

    Sentiment
    • Negative
    Content
    • YouTube App Issue
    Oct 04, 2022
  • What a wonderful television.

    The picture is awesome. The colors are sharp. I am so very happy I bought it when I did. I shopped others stores. They didn't have this model or it was several hundred dollars more. Fabulous features. Still haven't tried it all. Love it! 🌟

    Sentiment
    • Positive
    Content
    • Picture Quality
    Sep 24, 2022
  • Fantastic TV

    I had originally purchased the 55" Samsung Qled Tv. Unfortunately when it arrived the screen was cracked. I returned it and went to repurchase the TV again but I saw this Samsung 55" Neo Qled with more features. After reviewing it, I purchased the Neo Qled. This TV far exceeds my expectations! The clarity, brightness and sound is unmatched. The price for this TV with all the many many features is a true bargain! I highly recommend this TV.... You won't be disappointed!!

    Sentiment
    • Positive
    Content
    • Picture Quality
    Sep 13, 2022
  • OVERALL I HAVE MORE SAMSUNG PRODUCTS IN HOME OVER OTHER PRODUCTS

    Mostly Samsung is considered among the best when it comes to TVS. Sadly in 2021 I received a QN85A with a dark spot on the screen that did not go away. The problem clearly was a lighting error inside the unit. I called Amazon. They were super nice and went above and beyond to make things right. Said and done, Samsung and Amazon put together an incredible offer for me to purchase a Samsung Qn90a, the high-end number one rated TV of 2021. Thank you Amazon and Samsung for your commitment to customer satisfaction. I AM LOVING THIS AMAZING TV!

    Sentiment
    • Positive
    Content
    • Defective TV
    Sep 02, 2022
  • See All Reviews

Sentiment Analysis

13 Net Promoter
Score

Popular Topics

Languages

Rate this report

Help us to improve this report.

See Other Examples

See other research reports created by our community members from Amazon reviews.

See All Research Reports >>
Related Readings

Kimola provides resources to enhance your market research knowledge, providing tutorials, tips and tricks and best practices for different research scenarios.

Complete Market Research Guide for Coffee Shops & Roasters

Complete Market Research Guide for Coffee Shops & Roasters

See how to analyze coffee shop customer reviews on Trustpilot with one click.
3 min read
Complete Market Research Guide for Fitness Centers

Complete Market Research Guide for Fitness Centers

Learn how to conduct market research for fitness centers on Trustpilot with one click.
3 min read
Complete Market Research Guide for Fashion Stores

Complete Market Research Guide for Fashion Stores

Learn how to conduct market research to leverage customer insights for your fashion store on Trustpilot.
2 min read
Complete Market Research Guide For Hobby Stores

Complete Market Research Guide For Hobby Stores

See how to scrape and analyze hobby store reviews on Trustpilot with one click to reveal customer insights.
2 min read
Complete Market Research Guide for Hair & Beauty Salons

Complete Market Research Guide for Hair & Beauty Salons

Learn how to leverage customer feedback for your hair and beauty salon listed on Trustpilot.
2 min read
Complete Market Research Guide for Furniture Stores

Complete Market Research Guide for Furniture Stores

Learn how to analyze reviews of furniture stores on Trustpilot.
2 min read
Frequently Asked Questions

  • This page is a research report based on the analysis of online reviews collected from Amazon. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media. Also, you can download this report in Excel file format with all the reviews and analyses.

  • Yes, you can, and this is the fun part about Kimola! Kimola offers a variety of free research tools that turn online customer feedback into comprehensive research reports. You can use these tools for different platforms like Amazon, Trustpilot, Tripadvisor, Google Play, and App Store to create your own research reports.

  • Yes, you can have this research report with more reviews analyzed. The page you are viewing is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here you can see the options.

  • Besides free research tools, Kimola also offers software products to collect, analyze and classify customer feedback. Kimola Analytics automatically tracks customer feedback on social media channels, e-commerce sites and articles from news portals. If you already use a tool to collect customer feedback, you can try Kimola Cognitive to upload your existing data for text analysis with sentiment and content classification.

Legal Disclaimer

We would like to clarify that this product is not created by Amazon and is not associated with or supported by Amazon in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Amazon's terms of use, including copyright regulations, when utilizing the extracted review data.