Mixed Reviews: Impressive Staff and Convenient Location, but in Need of Renovation
Key Insights from Fletcher Hotel Customer Feedback Analysis
Kerkweg 138, 2941 BP Lekkerkerk The Netherlands
This hotel and restaurantimpressedbusiness guests with their helpful staff and comfortable rooms, although some mentioned outdated furnishings. Others complained about the lack of amenities such as coffee in the rooms and the need for renovation. Despite mixed reviews, the hotel was commended for its friendly staff and convenient location near Rotterdam, Dordrecht, and Kinderdijk. The hotel's cleanliness and accommodating service for guests with allergies were also highlighted.
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Dirty and smelly. Room 101. Had to phone reception on day two and ask for toilet paper. No tea, coffee facilities. For goodness sake, this is 2019. Perhaps the directors need to get out a bit more. The staff were very friendly and the food very good.
Sentiment
Negative
Content
Room Cleanliness
Jul 01, 2019
Terrible hotel
Old, expensive, one soap for face, hands and hair. Dirty and dusty room. No comfort, not a 4 stars maybe 2 stars hotel. Moquette too much dirty, must be changed. You Pay 1€ for play pool for only 20 minutes. If you play longer you must pay Again. I will never come back here.
Sentiment
Negative
Content
Value for Money
May 01, 2018
Nice
Very friendly staff and a very nice location to have a wedding party. One thing that was really annoying was the very unorganized parking lot, however, I do not think you can hold the hotel responsible for the lack of parking skills of the guests.
Sentiment
Positive
Content
Hotel Facilities
Apr 01, 2017
Very, very nice !!
Perfect stay for short visit... On the way to Kinderdijk! And don't forget Schoonhoven. Super friendly staff, great food !, good room and breakfast. Also a small but oh so agreable sauna. We did have a great time.
Sentiment
Positive
Content
Staff Service
Oct 01, 2016
Good business hotel
I stayed a couple of nights on business and was most impressed with this hotel and restaurant. The staff were very helpful in organising dinner despite our late arrival. The room was quiet and comfortable with good wifi and mobile phone signal.
Sentiment
Positive
Content
Staff Service
Jan 01, 2015
outdated hotel
entrance looks ok but very poor rooms. Dinner was too slow, and breakfast very simple (no orange juice) Not worth a 4 star classification. No elevator , dirty terrace. The staff at the reception should be educated better and be trained in hospitality .
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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