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Mixed Reviews for IG Trading: Excellent Service but Hidden Fees and Technical Issues

Mixed Reviews for IG Trading: Excellent Service but Hidden Fees and Technical Issues

39 reviews between Apr 10, 2023 and May 11, 2023.

IG Trading received both praise and criticism from its clients. Some reviewers commended the excellent service and professionalism of specific employees. However, others complained of poor customer service and hidden fees. Some clients had difficulty withdrawing their funds, while others experienced slippage on trades. Several customers also mentioned issues with IG Trading's trading platform and website. Overall, IG Trading seems to have a mixed reputation among its clients.

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39 reviews between Apr 10, 2023 and May 11, 2023.

Apr 10, 2023 - May 11, 2023

Featured Content

  • Super helpful help desk

    Super helpful help desk, took me through an account reset, suggested they save me money by getting me to deal online rather than through phone dealing, and helped me finish my transaction. Great Service, thank you!

    Sentiment
    • Positive
    Content
    • Customer Service
    May 10, 2023
  • call was answered quickly and Praveen…

    call was answered quickly and Praveen was able to clarify what my problem was with ease. Many thanks.

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 26, 2023
  • Great service

    Prompt service and was able to answer my query clearly and confidently. Thanks Kuhu!

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 26, 2023
  • Great customer service

    Great customer service, Salome chased up my problem and sorted out the issue, and when I had to phone to iron out a still standing problem the phone was answered promptly and felt the lady really listened to my issue, and she sorted it out there and then, perfect.

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 22, 2023
  • Very happy with IG

    Very happy with IG. Rohith helped me tonight, 21/04/23.

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 21, 2023
  • Technical problem on the iPad app

    They sorted out a technical problem(iPad app) for me in a timely and professional manner by liaising with account management to finish with I got a phone call to verify the fix from Jean M. Trading Services

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 18, 2023
  • Stay away from this company at all…

    Stay away from this company at all costs. They claim to be a U.S. company but that is far from the truth. They will hold you money hostage when trying to do a simple withdrawal. I have to get lawyers and the BBB involved.

    Sentiment
    • Negative
    Content
    • Orders and Delivery
    Apr 15, 2023
  • Support team are always super helpful…

    Support team are always super helpful and responsive. I have been in contact with the IG support team over several account questions during the last few months. Their information is always helpful and solves my enquiries quickly and efficiently.

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 14, 2023
  • Charges per quarter soon add up

    Don't get caught out like I did. If you don't do at least 3 transactions per quarter you get charged £24. I left some shares with them which were worth less than the charges I incurred. Absolute rip off. It's called a custody fee.

    Sentiment
    • Negative
    Content
    • Pricing
    Apr 13, 2023
  • Thank you for your help

    Thank you for your help, I appreciate you because of my bank card issue at the time I was very nervous and you gently with Pecient answer to my questions and solve my problem. Kind regards

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 13, 2023
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Sentiment Analysis

12 Net Promoter
Score

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