IG Trading received both praise and criticism from its clients. Some reviewers commended the excellent service and professionalism of specific employees. However, others complained of poor customer service and hidden fees. Some clients had difficulty withdrawing their funds, while others experienced slippage on trades. Several customers also mentioned issues with IG Trading's trading platform and website. Overall, IG Trading seems to have a mixed reputation among its clients.
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call was answered quickly and Praveen was able to clarify what my problem was with ease. Many thanks.
Sentiment
Positive
Content
None
Apr 26, 2023
Great service
Prompt service and was able to answer my query clearly and confidently. Thanks Kuhu!
Sentiment
Positive
Content
None
Apr 26, 2023
Very happy with IG
Very happy with IG. Rohith helped me tonight, 21/04/23.
Sentiment
Positive
Content
None
Apr 21, 2023
Technical problem on the iPad app
They sorted out a technical problem(iPad app) for me in a timely and professional manner by liaising with account management to finish with I got a phone call to verify the fix from Jean M. Trading Services
Sentiment
Positive
Content
None
Apr 18, 2023
Thank you for your help
Thank you for your help, I appreciate you because of my bank card issue at the time I was very nervous and you gently with Pecient answer to my questions and solve my problem. Kind regards
Sentiment
Positive
Content
None
Apr 13, 2023
IG Support are always very quick and…
IG Support are always very quick and courteous when responding to technical issues
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This page displays purchase options and a preview of the customer feedback analysis report for IG based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Investment Advisors, Customer Service Managers, Risk Management Professionals, Trading Platform Developers to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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