Announcing Free Research Tools: Turn Amazon, Trustpilot, Tripadvisor, Google Play and App Store reviews into market research!
See All Reports >>
Mixed Reviews: Crowne Plaza Antwerp

Mixed Reviews: Crowne Plaza Antwerp

30 reviews between Jan 01, 2022 and Oct 01, 2023.

A review of Crowne Plaza Antwerp highlights issues with the service, including broken lifts and ineffective air conditioning. The swimming pool reservation policy was misleading, and the breakfast was considered overpriced. However, the location and leisure facilities were praised, with renovated rooms, a gym, and a large pool. Some guests felt a sense of homecoming due to their previous stays, while others experienced rude staff and problems with the shower. Overall, the hotel had mixed reviews, with mentions of noise pollution and outdated rooms.

Crowne Plaza Antwerp, an IHG Hotel
Get a comprehensive research report!
Get a comprehensive research report right away

This research report is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews.

Buy Now!

30 reviews between Jan 01, 2022 and Oct 01, 2023.

Jan 01, 2022 - Oct 01, 2023

Popular Phrases

see all >>

Featured Content

see all >>
  • I can't get over the incident that happened yesterday!

    The hotel just let a total stranger walk in and steal from a guest. No supervision, no safety measures. How can a guest trust to stay in such a place where he sleeps at night and has his valuable belongings with him. Highly not recommended!!!!!

    Sentiment
    • Negative
    Content
    • Service Quality
    Oct 01, 2023
  • Really not the best at all

    Garbage. Service in the restaurant is appalling. Staff simply don’t care. Never stay there again. Oh and it actually smell of sewers! The lifts were broken (two out of three unusable) and the a/c in the room was ineffective. Breakfast was good.

    Sentiment
    • Negative
    Content
    • Service Quality
    Oct 01, 2023
  • excellent hotel and location

    all nice, except restaurant; too small and long waiting time. nice room large parking (little expensive) good isolated rooms (street noice), confortable and clean bathroom, nice view over the city of Antwerp, the proud of many!

    Sentiment
    • Positive
    Content
    • Restaurant Experience
    Sep 01, 2023
  • Excellent except highway noise

    The room was very clean and very well equipped. Breakfast was excellent. Check in and out were vey easy and fast. Reception has organized the taxi very fast. Unfortunately the rooms have not been isolated against the continuous 24 hours highway noise.

    Sentiment
    • Positive
    Content
    • Noise
    Sep 01, 2023
  • Good hotel

    Good sized room, Free Water (still and sparkling), nice shower, good location (convenient for transport), excellent friendly staff. dislikes: Pool was not working and paid parking when there is so much free street parking next to the hotel

    Sentiment
    • Positive
    Content
    • Location
    Sep 01, 2023
  • Perfect for business trip

    Perfect location, close to the highway and 10 minutes to the Antwerp center (bars and restaurants). You will also have the opportunity to relax in Swimming pool or fitness room Continental breakfast excellent, comfortable and clean room.

    Sentiment
    • Positive
    Content
    • Location
    Jul 01, 2023
  • Never again.

    No hot water in our part of the Hotel and our bathroom had not been cleaned properly. We asked for a refund and went to another hotel. We were particularly upset because the staff knew of the hot water problem but didn't warn us.

    Sentiment
    • Negative
    Content
    • Service Quality
    Jun 01, 2023
  • Nice hotel with large rooms, swimming pool, Sauna and Gym.

    Rooms are just renovated and lots of space. Enough machines in the gym to do your exercises. Also the pool invites for relaxation and if you like to have it warm, Sauna is also available. Receptionist is always of help.

    Sentiment
    • Positive
    Content
    • Room Comfort
    Mar 01, 2023
  • Make-over needed

    The hotel is very old, with very outdated rooms and, as a result, a lot of noise pollution from the passing cars and lorries driving on the ring road nearby. Fortunately, the hotel has a friendly reception and an extensive breakfast buffet… but an expensive parking.

    Sentiment
    • None
    Content
    • Noise
    Mar 01, 2022
  • Nice stay

    I had a nice stay at the hotel with my husband en kids. Swimming pool, service en the breakfast where very good! We defiantly are coming back again. The rooms are big enough en the view is also nice!!!

    Sentiment
    • Positive
    Content
    • Room Comfort
    Mar 01, 2022
  • See All Reviews

Sentiment Analysis

23 Net Promoter
Score

Popular Topics

Languages

Rate this report

Help us to improve this report.

See Other Examples

See other research reports created by our community members from Tripadvisor reviews.

See All Research Reports >>
Related Readings

Kimola provides resources to enhance your market research knowledge, providing tutorials, tips and tricks and best practices for different research scenarios.

Complete Market Research Guide for Coffee Shops & Roasters

Complete Market Research Guide for Coffee Shops & Roasters

See how to analyze coffee shop customer reviews on Trustpilot with one click.
3 min read
Complete Market Research Guide for Fitness Centers

Complete Market Research Guide for Fitness Centers

Learn how to conduct market research for fitness centers on Trustpilot with one click.
3 min read
Complete Market Research Guide for Fashion Stores

Complete Market Research Guide for Fashion Stores

Learn how to conduct market research to leverage customer insights for your fashion store on Trustpilot.
2 min read
Complete Market Research Guide For Hobby Stores

Complete Market Research Guide For Hobby Stores

See how to scrape and analyze hobby store reviews on Trustpilot with one click to reveal customer insights.
2 min read
Complete Market Research Guide for Hair & Beauty Salons

Complete Market Research Guide for Hair & Beauty Salons

Learn how to leverage customer feedback for your hair and beauty salon listed on Trustpilot.
2 min read
Complete Market Research Guide for Furniture Stores

Complete Market Research Guide for Furniture Stores

Learn how to analyze reviews of furniture stores on Trustpilot.
2 min read
Frequently Asked Questions

  • This page is a research report based on the analysis of online reviews collected from Tripadvisor. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media. Also, you can download this report in Excel file format with all the reviews and analyses.

  • Yes, you can, and this is the fun part about Kimola! Kimola offers a variety of free research tools that turn online customer feedback into comprehensive research reports. You can use these tools for different platforms like Amazon, Trustpilot, Tripadvisor, Google Play, and App Store to create your own research reports.

  • Yes, you can have this research report with more reviews analyzed. The page you are viewing is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here you can see the options.

  • Besides free research tools, Kimola also offers software products to collect, analyze and classify customer feedback. Kimola Analytics automatically tracks customer feedback on social media channels, e-commerce sites and articles from news portals. If you already use a tool to collect customer feedback, you can try Kimola Cognitive to upload your existing data for text analysis with sentiment and content classification.

Legal Disclaimer

We would like to clarify that this product is not created by Tripadvisor and is not associated with or supported by Tripadvisor in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Tripadvisor's terms of use, including copyright regulations, when utilizing the extracted review data.