Crowne Plaza Antwerp: Comprehensive Guest Feedback Report
Gerard Legrellelaan 10, Antwerp 2020 Belgium
Crowne Plaza Antwerp is a well-located hotel with good facilities, including a swimming pool. However, there are issues with noise pollution from nearby roads and outdated rooms. The staff are generally friendly and the breakfast buffet is extensive. Some guests have had problems with the restaurant, including long waiting times. Overall, the hotel offers a comfortable stay for business or family trips.
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all nice, except restaurant; too small and long waiting time. nice room large parking (little expensive) good isolated rooms (street noice), confortable and clean bathroom, nice view over the city of Antwerp, the proud of many!
Sentiment
Positive
Content
Restaurant Experience
Sep 01, 2023
Good hotel
Good sized room, Free Water (still and sparkling), nice shower, good location (convenient for transport), excellent friendly staff. dislikes: Pool was not working and paid parking when there is so much free street parking next to the hotel
Sentiment
Positive
Content
Convenient Location and Amenities
Sep 01, 2023
Perfect for business trip
Perfect location, close to the highway and 10 minutes to the Antwerp center (bars and restaurants). You will also have the opportunity to relax in Swimming pool or fitness room Continental breakfast excellent, comfortable and clean room.
Sentiment
Positive
Content
Convenient Location and Amenities
Jul 01, 2023
Never again.
No hot water in our part of the Hotel and our bathroom had not been cleaned properly. We asked for a refund and went to another hotel. We were particularly upset because the staff knew of the hot water problem but didn't warn us.
Sentiment
Negative
Content
Shower Problem
Jun 01, 2023
Nice hotel with large rooms, swimming pool, Sauna and Gym.
Rooms are just renovated and lots of space. Enough machines in the gym to do your exercises. Also the pool invites for relaxation and if you like to have it warm, Sauna is also available. Receptionist is always of help.
Sentiment
Positive
Content
Convenient Location and Amenities
Mar 01, 2023
Nice stay
I had a nice stay at the hotel with my husband en kids. Swimming pool, service en the breakfast where very good! We defiantly are coming back again. The rooms are big enough en the view is also nice!!!
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This page displays purchase options and a preview of the customer feedback analysis report for Crowne Plaza Antwerp, an IHG Hotel based on online reviews collected from Tripadvisor. The analysis helps Hotel Managers, Marketing Professionals, Travel Agents, Customer Service Representatives, Hospitality Consultants to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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