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Mixed Reviews for Burger & Lobster Soho

Mixed Reviews for Burger & Lobster Soho

30 reviews between Dec 30, 2022 and Jul 20, 2023.

Burger & Lobster Soho receives mixed reviews, with some praising the lobster roll and burgers while others complain about flavorless salads and poor service. The restaurant offers a cozy ambiance but lacks attention to detail in some areas. Despite some shortcomings, many guests enjoy the food and find the prices reasonable. The wait staff is described as friendly, although there are a few instances of slow service and rude behavior. Overall, Burger & Lobster Soho is a popular spot for lobster and burger lovers in London.

Burger & Lobster Soho
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30 reviews between Dec 30, 2022 and Jul 20, 2023.

Dec 30, 2022 - Jul 20, 2023
  • Great lobster roll in Soho

    Had the lobster roll and classic burger combo to split with my son. Lobster roll was terrific. Burger was good, nothing special. All in all a good lunch. Would go back. Service was fine.

    Sentiment
    • Positive
    Content
    • Burger
    Jul 20, 2023
  • Double check your bill

    Close to our hotel on our first night there. The menu was exciting with so many options. The server started out very attentive then vanished. Two of us ordered the Caesar salad with lobster. There was a lot of lobster shell but not much lobster....The salad was flavorless and wilted. The guys got lobster burgers and enjoyed them. We didn't get the bread we ordered. And when the bill came, there was a 28 GRB bottle of wine that we didn't order. When we mentioned it to the server, she didn't apologize and didn't act surprised. I felt it was intentional. Skip this place.More The salad was flavorless and wilted. The guys got lobster burgers and enjoyed them. We didn't get the bread we ordered. And when the bill came, there was a 28 GRB bottle of wine that we didn't order. When we mentioned it to the server, she didn't apologize and didn't act surprised. I felt it was intentional. Skip this place.

    Sentiment
    • Negative
    Content
    • Customer Service
    Jul 11, 2023
  • The Beast Burger is the Best

    Had a fine first visit to Burger & Lobster Soho at the weekend for a pre-film lunch. Ordered the Beast Burger (which comes with the tastiest fries). A great combination of flavours. Delicious. The restaurant interior is welcoming, the service prompt & friendly. I look...forward to trying out other meals on menu in the future :)More forward to trying out other meals on menu in the future :)

    Sentiment
    • Positive
    Content
    • Burger
    Jul 03, 2023
  • Great vibe, great food, great cocktails and amazing service!

    Great burger and well cooked lobster with a delicious garlic lemon butter sauce! Amazing cocktails! Such a good vibe! I loved it!

    Sentiment
    • Positive
    Content
    • Seafood Platter
    Jul 01, 2023
  • Poor customer service

    Food was lovely, sticky toffee pudding was the best 😊 but, the service was not so good. I ordered 0 alcohol cider because I am 8 months pregnant. They gave me cider with alcohol, I only noticed when I started to feel tipsy. I pointed...that to our waitress, she said that I ordered that. I said to her I ordered 0 alcohol. Her response was ok I will get you that one. No apologies whatsoever. And when she was cleaning the mains she dropped knives and forks on my feet. 😒
    When we asked for the bill both ciders were there. Disappointing. Will think twice before coming back.More that to our waitress, she said that I ordered that. I said to her I ordered 0 alcohol. Her response was ok I will get you that one. No apologies whatsoever. And when she was cleaning the mains she dropped knives and forks on my feet. 😒
    When we asked for the bill both ciders were there. Disappointing. Will think twice before coming back.

    Sentiment
    • Negative
    Content
    • Customer Service
    Jun 23, 2023
    • Perfect

      Fantastic
      We were in soho for the theatre and got food inbetween shows, really lovely place and the food was great! Highly recommend

      Sentiment
      • Positive
      Content
      • Ambiance
      Jun 06, 2023
    • Great spot for Lunch while shopping in Soho

      Really good spot. We had the lobster roll and burgers. Also the rock oysters were fantastic. Would absolutely go back. Good service.

      Sentiment
      • Positive
      Content
      • Lobster Roll
      Jun 02, 2023
    • Delicious Lobster Roll

      We had a really nice time at lobster and burger! The lobster roll was the best I’ve had in London. It was a really relaxed environment and the actual lobster was cooked really well, it was an enjoyable night and we’d be back

      Sentiment
      • Positive
      Content
      • Lobster Roll
      May 11, 2023
    • Expected a bit better

      Tried the lobster pasta for a change. It could have been hotter when it arrived. My guess is it had been sitting ready, waiting to be brought to the table. The linguine was good and there was nothing wrong with the shellfish, but the lobster...lacked flavour, and would have been better grilled than steamed. All in all, not particularly good value. Go for the grilled half lobster instead. Better too if the music were not so loud. And if they accepted cash. Raised this and got the - now standard - "it’s-all-too-difficult” response. It isn’t. It is simply a matter of putting your customers’ preference first.More lacked flavour, and would have been better grilled than steamed. All in all, not particularly good value. Go for the grilled half lobster instead. Better too if the music were not so loud. And if they accepted cash. Raised this and got the - now standard - "it’s-all-too-difficult” response. It isn’t. It is simply a matter of putting your customers’ preference first.

      Sentiment
      • None
      Content
      • Menu Options
      May 08, 2023
    • Stick to the sea food side

      We were there on May 4th I had Wagu burger (never again ) and she had seafood platter for one decent amount and very nice and we decided to share this as the burger was awful drinks and side and service also nice we would...return for seafood again but give the burger a miss and due to the burger this was poor valueMore return for seafood again but give the burger a miss and due to the burger this was poor value

      Sentiment
      • None
      Content
      • Burger
      May 04, 2023
    • LUXURY Lovely Lobster and chips

      Lobster and chunky chips what a treat, great atmosphere oozing luxury,clean toilets, live lobsters in tanks not not for faint hearted or vegetarians. I would offered a garlic olive oil dressing option instead of garlic butter

      Sentiment
      • Positive
      Content
      • Ambiance
      May 02, 2023
    • Excellent burger ever!

      The beef burger in B&L set is gorgeous. The beef is juicy and well-flavor of seasoning. The grilled lobster is good to try in London too. I highly recommend to spice it up with the sauce. It’s pretty nice for Asian people to taste.

      Sentiment
      • Positive
      Content
      • Menu Options
      May 01, 2023
    • Always a pleasure

      This is my third time visiting this restaurant. I’ve noticed the attention to detail every member of this team displays. From the cleanliness to the food down to the music. It’s a 10/10 experience. This time I had my pregnant wife and my 1 year...old, Stevie made sure we had a high chair and bread to accommodate our last minute request. To our New York buddy, keep making people feel comfortable in this industry! My only request is hand towels in the restroom, we have to account for the patrons that choose not to wash their hands. Lol, y’all be cool.More old, Stevie made sure we had a high chair and bread to accommodate our last minute request. To our New York buddy, keep making people feel comfortable in this industry! My only request is hand towels in the restroom, we have to account for the patrons that choose not to wash their hands. Lol, y’all be cool.

      Sentiment
      Content
      Apr 08, 2023
    • Best place for grilled lobster

      Not the first time @ burder & lobster and won't be the last. The lobster is always well grilled, everything is fresh and I never have to wait for more than 15-20 min for my food to arrive.

      Sentiment
      Content
      Apr 01, 2023
    • Cozy ambiance, food can be tasty, staff not attentive

      The ambiance is cozy. Lobster pasta delicious however when served no shell cracker and spatula, knowing its lobster. Seafood platter tasteless even adding sauces. Staff facing the most times so hard to get attention. Ladies room, they were scattered toilet roll on the floor. I...noticed though that most guest were ordering the burgers maybe next time I will try this.More noticed though that most guest were ordering the burgers maybe next time I will try this.

      Sentiment
      Content
      Mar 29, 2023
    • Great place.

      Great service not over the top or in your face, fantastic lobster role and fries, mac and cheese with lobster also delicious.

      Sentiment
      Content
      Mar 26, 2023
    • Really good

      First time here and loved everything about it.
      Service good. Reasonable prices and good selection of drinks
      Food was quick and well presented

      Sentiment
      Content
      Mar 24, 2023
    • Burger and Lobster

      Excellent service to our table. As we were celebrating Jackie birthday. Jorddy was extremely, attentive, very friendly service. Couldn't ask any more. What a fabulous afternoon lunchtime.

      Sentiment
      Content
      Mar 14, 2023
    • Tell me how you do that trick

      Trying to think of a moment in my life that comes close to the beauty of tasting this lobster roll with lemony butter sauce… thank you carlos for creating the connection and serving our table!

      Sentiment
      • Positive
      Content
      • Lobster Roll
      Mar 05, 2023
    • We spend good time

      Hi

      Me and my partner spend a great time at the Burger and Lobster before our comedy show.
      Was the first time in the restaurant.
      We decide to order one single “combo” menu for two was 42£ , they recommended one per person but we...More

      Sentiment
      • None
      Content
      • Value for Money
      Feb 18, 2023
    • Really enjoyable!

      We went to Burger & Lobster Soho on a Saturday night at around 6pm. The service was great and also quite speedy. There was ambient lighting which is always a plus in my book. We also had a little candle on our table. These little...More

      Sentiment
      • Positive
      Content
      • Ambiance
      Feb 05, 2023
    • Plain Jane

      Not much flavour those everything was cook really well, the burger perfect medium although they don’t ask you how you would like it cooked

      Sentiment
      • None
      Content
      • Burger
      Feb 05, 2023
    • Great food

      Good food and great customer service! Was served by a lovely waitress. Will be back again! Must try the lobster roll, the sauce that comes with is delicious

      Sentiment
      • Positive
      Content
      • Customer Service
      Feb 04, 2023
    • Great lobster!

      Initially I choose this restaurant for my husband as he loves lobster. I was unsure about what I would choose but was surprised by the venison burger.

      The staff were lovely and offered advice on the lobster and dishes offered.

      Sentiment
      • Positive
      Content
      • Menu Options
      Feb 01, 2023
    • Very nice restaurant

      Excellent food and superb customer service, very fresh and tasty food.

      Very very nice restaurant I highly recommend it

      Sentiment
      • Positive
      Content
      • Seafood Platter
      Jan 22, 2023
    • Terrible service, decent food

      I had high expectations but was hugely disappointed. Asking to pay while eating at 9:50 because the restaurant is "closing" at 10 is unacceptable. The waiters were pressing with no respect to the point of literally asking to pay, as I was finishing my dish...More

      Sentiment
      • Negative
      Content
      • Service
      Jan 15, 2023
    • Excellent experience

      Excellent food and mostly excellent service! Our waitress, Michelle was very responsive and did the lobster pulling for us. The plates are big and everything is fresh and very tasty.

      Sentiment
      • Positive
      Content
      • Customer Service
      Jan 12, 2023
    • Burger & Lobster, Soho

      We were on central london & we had trouble getting in a few places. When we got to Burger & Lobster, they were extremely busy but the guy at front, Mehmet found a place for us somehow and we were seated quite quickly. We had...More

      Sentiment
      • Positive
      Content
      • Burger
      Jan 10, 2023
    • Ripped Off, Poor Attitude & Lies. Shame on You!

      All three combo meals (of an order of six) came with lobsters that were dry and more the size of a langoustine but with less meat.

      One of the two miserable and rude servers tried to justify the tiny lobster. The manageress tried to do...More

      Sentiment
      • Negative
      Content
      • Value for Money
      Jan 03, 2023
    • Stone cold tiny porrion food with poor service and management

      The host wasnt very friendly, the waiter was very sleepy and very slow. The food was served cold with old fries very very small lobster meat was one bite, had the combo £80 was burnt bread lobster roll with a teaspoon of lobster insteaf ....More

      Sentiment
      • Negative
      Content
      • Lobster Roll
      Dec 30, 2022

Sentiment Analysis

  • Positive(15)
    50%
  • Negative(5)
    17%
  • None(4)
    13%
33 Net Promoter
Score

Popular Topics

  • Burger(5)
    17%
  • Customer Service(4)
    13%
  • Lobster Roll(4)
    13%
  • Ambiance(3)
    10%
  • Menu Options(3)
    10%
  • Seafood Platter(2)
    7%
  • Value for Money(2)
    7%
  • Service(1)
    3%

Languages

  • English(24)
    80%

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