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Mixed Reviews for Amsterdam Hotel

Mixed Reviews for Amsterdam Hotel

30 reviews between Jan 01, 2020 and Nov 01, 2023.

This hotel in Amsterdam has received mixed reviews, with many guests complaining about cleanliness, customer service, and the location being far from the city center. Some positives include comfortable beds, a unique shower design, and a restaurant with great views. Overall, it seems that the hotel falls short in various aspects.

Fletcher Hotel Amsterdam
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30 reviews between Jan 01, 2020 and Nov 01, 2023.

Jan 01, 2020 - Nov 01, 2023

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  • Misleading

    DO NOT BOOK THIS HOTEL, booked a double deluxe room and arrived to two single beds, apparently all double deluxe rooms are twin rooms which is very misleading when booking a couples weekend away. Shower was dirty not been cleaned to a high standard and nothing is showing for the price we paid, is not in a good location either end up spending a fortune on taxis and ubers

    Sentiment
    • Negative
    Content
    • Room Cleanliness
    Nov 01, 2023
  • Fantastic hotel for a short stay

    Excellent hotel. Nice, clean room with fantastic shower and seperate toilet. I stayed on the 15th floor and the view was fantastic. Would definitely stay here again. The only down side was the walk to the train station to get into central Amsterdam via train which takes all in all about an hour.

    Sentiment
    • Positive
    Content
    • Location and Accessibility
    Oct 01, 2023
  • Awful

    Got told no drugs allowed yet on the roof it was full of loud teens smoking weed!!! Had a massive leak in our room only to be told it was a common problem and they would give us towels to soak up the water! No apology nothing. We stayed in room 1407 I will upload photos and videos and also videos to my YouTube channel of the flooding and toilet constantly running. Staff gave no help or apology just 10 fresh towels to stem the leak!

    Sentiment
    • Negative
    Content
    • Room Cleanliness
    Oct 01, 2023
  • Modern and Clean Hotel

    Is a great hotel only 15 minutes from schipol airport, the metro is a 20 minute walk however from it though but rooms were clean and modern. The shower in the middle of the room is definitely a unique feature. I did however book a “double deluxe room” and the beds were 2 single beds together and the bottom sheets were not fitted to the mattress so slid off a lot, that’s the only thing I’d change but other than that would stay again.

    Sentiment
    • Positive
    Content
    • Room Design
    Sep 01, 2023
  • Excellent

    Excellent place to stay. Great views and after a short walk to the metro it’s easy to get to the arena or city. The shower is in the middle of the room inside a see-through tube so you can watch your partner showering. Ideal for perverts like myself.. 😆😆 Highly recommended 10 out of 10👌🏻

    Sentiment
    • Positive
    Content
    • Location and Accessibility
    Jun 01, 2023
  • Horrible place

    horrible. Bed leather worn away. No bottle water in room. No service past 10 pm and stupid shower in middle of room with no instructions of how it works - horrible and won’t be back. Beyond belief !! Arrived late and wanted to cry. Why can’t a hotel get the small things right ???

    Sentiment
    • Negative
    Content
    • Room Design
    Jun 01, 2023
  • Absolutely horroble

    Worst hotel I have ever been. Shuttle service from the hotel forgot to pick us up (we stood an hour outside in the cold in the evening and had to call a taxi). When we finally arrived at the hotel we had to wait an half hour just to check in. People were literally fighting over who was next. Super bad service, just absolutely horrible. A nightmare.

    Sentiment
    • Negative
    Content
    • Customer Service
    Feb 01, 2022
  • Staying here during covid experience

    The pandemic was the reason why this hotel was not busy at all. Good thing: The restaurant was open to eat there and the bar to consume also alcoholic drinks was open late at night too. Overall clean and ok. Not so good: The rooms looked better on the pictures and the shower idea is great but when you actually take a shower, your partner can’t see much due to the steam of the water... And the toilet is a bit odd. Looks like a toilet in a cold poorly decorated cuboid. The hotel room was also poorly decorated.

    Sentiment
    • None
    Content
    • Room Design
    Oct 01, 2020
  • Worst hotel in Amsterdam

    Myself and some friends visited this hotel . We called to book a table at Sky lounge but we were told there wasn’t any need to make reservations only to get there and be told the place is fully booked. This is the worst experience I encountered . The guy at the reception was a total joke he had no idea about the operations of the hotel. I will never recommend this hotel

    Sentiment
    • Negative
    Content
    • Restaurant and Bar
    Jun 01, 2020
  • Tick tick tick 5* service all the way

    I had emailed the hotel to leave some red petals on the bed as a symbol of celebration of love .. along the line I had few issues with my reservation. I honestly had forgotten I requested this to my amazement. They kept to this and went and extra effort to have red balloons as well . Beautiful beautiful beautiful

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 01, 2020
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Sentiment Analysis

-17 Net Promoter
Score

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