Miele Scout Feedback Analysis: Enhance Your Strategy
Mixed reviews for the Miele Scoutrobot vacuum, with praise for cleaning performance but frustrations with the app functionality. Users highlight issues with connecting the robot to the app, frequent disconnections, and difficulties in creating and saving maps. While some appreciate the cleaning results and intuitive features, others criticize the buggy app, lack of reliability, and complex map setup.
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Die App ist das Gegenteil von Intuitiv. Außerdem schwer zu verstehen warum der Staubsauger eine andere App braucht als die restlichen Miele Geräte. Die Arbeitsweise des Roboters ist sehr hakelig und Bereiche in der App festzulegen ist ebenfalls nicht einfach genug. Für ein Startup wäre das alles akzeptabel, aber nicht für eine etablierte Firma.
Sentiment
Negative
Content
App User Interface and Functionality
Dec 17, 2023
Bei mir zu Hause kann ich den RX3 mit der App verbinden. Bei meinem Vater, der das Gerät nutzen will, geht es nicht. Das WLAN Zeichen blinkt und blinkt und blinkt. Schon mehrfach Daten gelöscht und von vorne anfangen. Auch App schon bei installiert. Nichts hilft.
Sentiment
Negative
Content
Connection and App Stability
Nov 26, 2023
Reinigt gut, die App läßt keine Updates zu, unbefriedigend. Mit der Hilfe vom Miele Service Team, das Problem jetzt zufriedenstellend gelöst. Hut ab.
Sentiment
Positive
Content
Customer Service and Support
Nov 19, 2023
Wir haben den Saugrobotor seit einiger Zeit. Am Anfang hat er sich problemlos verbinden lassen mit der App. Nachdem wir ihn einige Zeit nicht genutzt haben, lässt er sich mit der App nicht mehr verbinden. Ich sehe den Rx2 in meinem WLAN ich sehe in der Fritzbox dass er im Netzwerk angemeldet ist... aber die Verbindung zur App scheitert...
Sentiment
Negative
Content
Connection and App Stability
Sep 22, 2023
Der wirkliche allerletzte Schund für extrem viel Geld... weder die App noch das Gerät funktionieren einwandfrei. Zeigt der ladestatus am Gerät selbst schon gelb an wir er in der App selbst immer noch auf grün angezeigt.... auf Teppich der max 2mm hoch ist hält der Akku lächerliche 15 min durch...das kann die Konkurrenz viel besser.... finde das wirklich super enttäuschend
Sentiment
Negative
Content
Cleaning Performance and Battery Life
Jul 18, 2023
Ich bin so enttäuscht von der App, mal geht sie, mal geht sie nicht. Habe schon zehn Passwörter angefordert und man bekommt von Miele nicht mal ein neues zugeschickt. Habe schon eine Email geschrieben, aber die wird auch nicht beantwortet. Kann die app dann nicht benutzen, weil ich ja km gleichen WLAN sein muss. Für das Geld, ist er es nicht wert gewesen. Vor einem Jahr war das gleiche
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This page displays purchase options and a preview of the customer feedback analysis report for Miele Scout based on online reviews collected from Google Play. The analysis helps Product Managers, Marketing Specialists, Customer Experience Managers, Retail Managers, Business Analysts to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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