30 reviews between Dec 01, 2022 and Aug 01, 2023.
Marina Bay Sands is an amazing hotel with top-notch service and breathtaking views of Singapore. The staff are friendly and attentive, and the facilities are world-class. However, some guests have complained about long check-in queues and high prices. Overall, it is a luxurious and impressive hotel that offers a memorable experience.Marina Bay Sands
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30 reviews between Dec 01, 2022 and Aug 01, 2023.
Marina Bay Sands is a hotel where luxury and quality meet. This hotel has become a symbol of Singapore, a small yet vibrant country. You must definitely stay at this hotel, which is compact but offers a lot. Especially in terms of hygiene, it's extremely satisfying. As a recommendation, make sure to use the infinity pool at the very top. Very soon, with the use of AI (artificial intelligence) technology, we will be adding our reviews to all travel platforms in a completely realistic manner."
Honestly, we were pretty disappointed with our stay here. We booked it as a final Hurrah after a week in Singapore then a week Bintan island which were simply amazing. The first problem was nearly an hour checking in. Huge queues, it felt more like airport check in than a five star hotel. Compare this to where we stayed in Indonesia when you get ushered to a comfy sofa, given a Cold face towel and welcome drink whilst they efficiently sort out your documents etc. Marina Bay, ages standing, nowhere to sit, noisy. At check in they just seems to be endlessly tapping on the keyboard. Despite it being 6pm the rooms weren’t ready and we therefore missed our dinner reservation. When we got to the room there was no bed for our son. We were told he was expected to share the bed with us. A 9 year old with additional needs, he has to have his own bed. I then had to argue about an additional charge for a bed (bearing in mind you have paid £500+ for the room for one night. They eventually madding ‘Complimentary’. After complaining, we were allowed a late check out. So, we went to the pool. Then came down to find the key had been disabled. Had to queue again in reception in wet swimming stuff to get the key sorted. Then another very lengthy checkout process, 45 mins again.‘I just don’t know why it takes so long. The Premier Inn is better! The rooms themselves are nothing special either. Carpets seemed musty and decor uninspiring. Ok. Well now for the positives, as you can see from misting my reviews we are very positive people 😄. The pool area really is beautiful, and a chance for amazing pictures. All staff were friendly throughout. Conclusion- mass tourism not for us.…
The hotel itself is amazing and the rooms are fabulous but the main feature are the staff! We arrived from our flight at 8.00am and the wonderful receptionist found us our room which was already made up so we could check in immediately. The real star was the guest relations man, Din, who went above and beyond in helping us organise our brief time in Singapore. From advising us on attractions to booking tickets and organising our luggage for us he couldn’t have been more helpful and friendly. A big ⭐️⭐️⭐️⭐️⭐️ to him. What an asset he is to the hotel! Overall we couldn’t fault our stay at the Marina Bay Sands Hotel! A truly special place. Kristine, New Zealand
AMAZING resort! From the moment you arrive, top quality and efficiency are the key words. The warm and friendly service is just P-E-R-F-E-C-T not to say Exceptional, Outstanding… even more if you consider the giant size of the property, number of rooms and guests! Therefore, to congratulate the MBS teams, I thought they deserved a detailed review! Let’s start from the beginning: * Check in: fast and efficient, you can accelerate the process through pre-check in achieved from the MBS app. Bagage are delivered efficiently, so that you can quickly get ready for going to… the swimming pools ;-) * Swimming pools: of course, this is THE world-famous attraction of the resort! Views on the city skyline, day or night, are just amazing!!! Water temperature is warm, small detail but I…
We arrived at the hotel quite early as our flight landed early in the morning. At first, they weren't able to do early check-in and didnt have our rooms ready on time. However, they've upgraded our rooms and even got a butler for us. The stress of waiting for our rooms was most definitely compensated by the service of our butlers that day - Paulo and Amin. No words. Just incredible. They took care of us in such a way that we decided to come back next month again. We felt so special and so relaxed as everything was taken care of for us. From the table reservations, to the personal cabana's by the pool, to the room service, to picking us up and escorting us, and they even organised a personal chauffer to take us to the airport. EVERYTHING. Without them, we wouldnt have been able…
Great hotel for our first time to Singapore. It may be expensive but it’s close to the main attractions (garden bay, supertrees, great walks in the park). Offers great views over the city from the terrace at the 57th floor. The swimming pool is awesome and is only accessible to hotel guests (visitors from outside the hotel are not allowed!). Room: many types, different prices. Higher floor have better views. Our room was high floor with great view over the harbour. Breakfast: you can have breakfast either at the restaurant on the ground floor or on the terrace at the 57th floor. The restaurant on the ground floor has an infinite choice of dishes from all over the world and practically any kind of fruit imaginable. yes, there was a queue but in about five minutes we were seated.…
The top floor has breathtaking views and an infinity pool. The pool area gets crowded during the day, but there is an area for only hotel guests. The service is great, rooms are nice, and location is only 20 minutes from the airport. The hotel is adjacent to the gardens - make sure you ask for a garden view to see the light show from your room if you don’t want to walk 10 minutes to the garden or if you want a different view of the show. Downside is that the restaurants on the roof are overpriced and just ok regarding food. We ate at Lavo. Origin and bloom at the base of tower 3 was a great stop for breakfast or lunch.
Everything was amazing!. Exactly the two butlers that served us, Paolo and Amin. The serves was great, the food and the accommodation was great. Couldnt of asked for a better service or place to stay, and we would like to come back and I wish these two butler they be assigned again thanks you guys!!
I booked the Orchid suite as a birthday present for my daughter and she had the time of her life. The service and facilities are world-class and I would like to commend Aurora Grace and her team for the outstanding service. We will be back :)!
Like a dream, I actually fulfilled an important task in my life - marriage proposal in the most beautiful Sands Hotel in Singapore Manager Daniel has been confirming the details with me from whatsapp, and also helped arrange balloons and roses. Finally, he waited for us at the door of the room after get off work late. With the perfect assistance of his team, he completed this task. I am really grateful.
A special stay, amazing hotel and lived up to our expectations thank you. Dinner in spago was lovely and always managed to get poolside beds. Great service throughout. Super location and enjoyed everything the hotel has to offer. Made our stay in Singapore extra special.
I will never stay at a better hotel in my life. We had booked one night at MBS as part of our honeymoon, but we got upgraded to a Paiza suite. Holy shooting damn it was beautiful. I mean. Oh my god. Big. Luxurious. Perfect. With skyline views from 41st floor. Never will I ever stay at a better suite. 24 hour butler service. Jesus We only have positives thing to say. We just stayed in our room, we never wanted to leave. At 11 pm we looked at the city skyline from our bathtub. Our honeymoon peaked here. Thank you for that amazing experience!
Stayed for one night on the way back to England and the place is breathtaking in scale, architecture, ambition, the list goes on. We booked the cheapest room which was still something like £650 a night and were told they didn’t have a high floor room as requested but could offer a comp upgrade to a suite but be aware it’s near where they are doing renovations and there would be some noise in the daytime which didn’t matter to us as we would be out. The suite was breathtaking - bigger than the upstairs in my house, massive dining / living room, separate pool room / bar, massive double balcony, the list goes on. We were on the 51st floor with amazing views and only 6 floors from the rooftop pool which was obviously amazing. It’s busy up there but lots of loungers and generally a really special place to be. We ate at Ce La Vie the rooftop restaurant which fitted my general observations that high up restaurants are generally overpriced and not amazing food - dinner for 2 adults and 1 child with a single bottle of wine was £330 and absolutely unremarkable. Breakfast at the rooftop Italian restaurant was great though. Location is obv great - walking distance to the Gardens and Avatar thing and all the shops. This is a must stay location - if you can afford it !…
여자친구에게 할 프로포즈를 위해 호텔에 도움을 요청했고, Premium service team에서 가이드와 도움을 주었습니다. 호텔에 체크인하면서는 premium service team의 John님이 정말 센스있게 도와주셔서 프로포즈를 잘 마무리할 수 있었고, 프로포즈 또한 성공했습니다! 호텔 컨디션이나 서비스 또한 세계 최고호텔이라 할 만했고, 제 인생 가장 멋진 하루를 보냈습니다! I prepared a surprise propose for my girlfriend from a few days before check in without my girlfriend knowing, John from premium service team took care of us all we need, so I did a perfect propose and she said yes!!😊 Moreover, Room condition and service were perfect it was one of the best day in my life
Fantastic location and did not disappoint 😊 Our room was on the 20th floor that offered a beautiful and spectacular panoramic view of the city, the Marina Bay and the famous Merlion. The room was equipped and stacked with things we needed. The infinity pool on the rooftop is a huge plus for sure. The view of Singapore from the infinity pool is beyond breath-taking. All the staff are incredibly friendly, efficient and obviously well trained. Shout out to Din Mahamud in the Concierge department and Guest Service agent – Yancy for taking care of us. To the staff who did very well in cleaning and putting our room in order. Thank you all for a wonderful wonderful experience. I hope to go back!
Hi!Have a nice day for all. I would like to introduce to you all at Marina Bay Sands fitness centre.An inconspicuous corner,a place where few people pass by BUT once you get to this place,you will fall in love with him.Why?Sparrows are small,it has all internal organ.The sports equipment inside is very complete it makes people want to move involuntarily and more caring waiters,that is ROSEYN,UMA and AFFA. They are very loving and patient in teaching for everyone make people feel intimacy.Don’t forget to come to this place.
Pros. The staff were the most attentive, friendly and helpful people I have ever met whilst staying in a hotel. Nothing was too much trouble, they were genuinely interested in our well-being and any request was done at lightening speed. Everyone (bar tenders, room service, waiters ect) were all so welcoming and happy. Considering the size of the hotel, I was pleasantly suprised that we got the type of personalised service you would expect in a small,boutique hotel. When arriving, I would recommend using the app check-in to avoid the airport length queues. The room was clean and the toiletries included were designer. We ate at the Spago restaurant which overlooked the pool (we requested an outdoor table) and the service and food was exquisite. Probably one of the best meals I have ever experienced. Although the area around the pool was busy, the pool never felt busy so there was plenty of room to swim and to take those all important selfies! Cons. The bed and pillows were as hard as nails and it resulted in me getting hip pain for the following day. Although extremely spacious, the room was dated and very beige. It didn't look as 'sparkly' as it did in the pictures on the website. The majority of the restaurants which are advertised on the hotel's website are situated in the shopping mall so double check locations when booking. The outdoor pool is busy and beds go fast! We had to use two beds which were located in the water so there was no dry land around us to rest drinks on etc. When leaving, we got a taxi outside the hotel and it cost us $60 but had we booked it ourselves it would have costs $35 for the same journey. …
Prices are astronomical, get way more for your money elsewhere in the country with just as high standards. Can’t even get in any of the restaurants on site. Charge another 18% on top of already expensive room. Clear prioritise for more important guests. Pool and location only good bit.
5 out of 5 best hotel in singapore . They have sky lounge infinity pool plus shipping area also in the hotel .. you can view whole Singapre . I was with my family . Nice staff .. friendly . If plan singapore you must stay at lest one night in this hotel and do go any where
Big. Grand. Everything large scale. Service wise impeccable. Staff give lots of effort to keep customers satisfied. Just too large scale and people everywhere. Especially the iconic pool. Credit the hotels’ ingenuity for hiring photographers to help solo travelers like me had some instagrammable photos (albeit at a price🤣) Room is faultless. Just a bit old school like those five star hotels in the 90s, which is strange considering it opened in the 2010s. Food is decent. Lots of choice, including some fine dining ones. Check in feels like at the airport. Again too many people. Staff tried to clear the queue ASAP but people kept coming. Must be stressful handling this all day. Breakfast is good. If you choose Rise restaurant at lobby, be sure to get there before 9 am.…
Breathtaking garden view plus fascinating infinity pool among the skyline. And mostly the 5-star rating comes from the warm hearted staffs who greeted us sincerely. Hope to visit again soon, Marina Bay Sands, Singapore.
Stayed here for 3 nights before doing a beach holiday in Malaysia. What a great experience we all had. Really enjoyed the great experience of the Hotel and the adjoining Mall with loads of options for shopping and dining. The Pool at the top is obviously a great experience as were the restaurants there which we enjoyed. Great time was had - we hope to go back one day.
The view was outstanding ,but the access control is way exaggerated. Literally you can stay on small area with plenty of people. I do not understand why they do not let people to see their pool nor to enter in it. I think booking would work. Same story with restaurants and bars. On national day rehearsal this place was not simply closed, but blocked by police, no one could enter neither go out. I find it inhuman.
Great place to be. Amazing view of Singapore, do make sure that you booked in advance because it can get really difficult to secure the spots at sundown. The day we went was cloudy so we couldn't see but only a glimpse of the sundown.. Beware you won't be allowed in the bar, it is only for the hotel guests. You can only buy overpriced drinks at a small booth on the roof.
It started with a long wait at arrivals desk as we noted that the price to pay shown was over 50% more than the reservation rate we were given at time of booking. Eventually sorted, no apology other than an explanation it was a computer issue. Room request for connected or adjacent rooms not met, not only that but one of our rooms wasn’t ready, after a very long flight this was also very frustrating. Rooms were nice and clean and the view over the gardens was lovely. The view from the pool is outstanding and in my opinion is the only reason to book this hotel. Staff were courteous but there were too many people everywhere and the level of service was not as expected for the price range.
A great looking building. Very expensive for an ordinary room. Foyer is massive but crowded. Impossible to get a meal in any of the retaurants as they were booked out every evening. Cheaper to get a good hotel on Orchard Road and eat really good food in Chinatown.
My family spend a night at MBS for my wife’s birthday. In addition to the amazing room charges, Charmaine, John, Dyana and team service was Superstars. Despite some minor hiccups along the way, everything far exceeded our wildest expectations. Started with the exceptional room size, layout, views on both sides & outstanding comfort, complete with all birthday frills especially the lush bouquet and strawberry cake & champagne; followed by making full use of the 1 day plus stay (thru their kind courteous extension & complimentary valet parking) to go to the mall several times yesterday, had a long morning boardwalk walk, visited the Flower Dome and enjoyed a well reserved sumptuous buffet lunch at Rise. Once again, thanks a million MBS, Charmaine, John, Dyana & team. Cheers 👏👍🤩
Whether it’s to soak up the Marina Bay cityscapes and the waterfront, shop the most expensive branded items Singapore has to offer, to visit art and science museum with young children, eat all the delicacies (at a marked up price) at Rasapura masters in B2 level Marina Bay Sands or to go up to the iconic Marina Bay Sands Hotel Skydeck for a stunning 360 view of Singapore, this is a must do. I took the Taxi from airport (SGD 24) with my family to Marina Bay Sands, but you may chose to do the MRT. Food at the food court was fabulous. Don’t forget to try Chendol (a desert). Wet to Art and Science Museum to see the Audi Exhibition. Others we did not fancy. Shopped and walked the waterfront. Went to sky deck. Fabulous views. Then back to airport. Best way to spend a 10 hour transit.…
My wife and I decided to visit Singapore before our final destination, and it was an excellent choice. We saw the culture, mingled with the people, saw modern Asian architecture, experimented on food and all of the above were wonderful experiences. Shopping everywhere, their subway system are very easy to maneuver, taxi is easy access as well. Singapore, make sure that it’s in your bucket list.
This hotel has to be seen to be believed. Just the sheer architecture of its amazing. Service, Food and Drink is top notch. Infinitely pool on the Roof is jaw dropping. Stunning. That’s without the Gardens which night time show is mind blowing. Loved this hotel and Singapore. Worth the money and ratings.
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