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Mixed Reviews for the KoolStone Rock Tumbler

Mixed Reviews for the KoolStone Rock Tumbler

30 reviews between Sep 05, 2023 and Oct 13, 2023.

This KoolStone rock tumbler has received mixed reviews. While some customers have experienced issues with broken belts and motor failures, others have found it to be a great starter kit. The customer service has been praised for its responsiveness and helpfulness. Overall, the tumbler has been running for extended periods and producing satisfactory results, although there have been complaints about noise and leaking. It is recommended for beginners in rock tumbling.

KoolStone Large 2.5LB Professional Rock Tumbler Kit, 3-Speed Motor & 9-Day Timer, Rubber Barrel,
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30 reviews between Sep 05, 2023 and Oct 13, 2023.

Sep 05, 2023 - Oct 13, 2023

Popular Phrases

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  • reliable

    got this for my daughter's birthday. its Been running nonstop for 120 days now. only complaint I have is the belts are essentially an o ring and break every 3 weeks like clockwork. Easy to fix and the company did give several replacements.

    Sentiment
    • Positive
    Content
    • Belt Durability
    Oct 09, 2023
  • Wonderful

    This is a wonderful beginner machine. Very detailed instructions and information. Very easy to use as well. Would recommend to anyone interested in rock tumbling!

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Oct 02, 2023
  • GREAT TUMBLER

    I have RA and this tumblèr is easy to open. It's quiet and works great. Customer service is also fabulous. I highly recommend it.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Sep 23, 2023
  • Machine does not polish rocks

    I followed all steps and the rocks are dull. I had to soak them in mineral oil to see any shine, but it won't last. Plus they don't give any help or information on how to purchase more grit. Very disappointed in product.

    Sentiment
    • Negative
    Content
    • Polishing Results
    Sep 21, 2023
  • Love it so much we got a second one!

     We really like this tumbler! It does exactly what it says it will do. We have been running it non stop for weeks and it just keeps going. The stones come out beautifully.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Sep 19, 2023
  • Poor customer service

    I love my machine and that I would give 4 stars to but they didn’t send the pre polishing grit in my pack and I didn’t realize it was missing until I was ready for that step. I attempted to contact the company with no response

    Sentiment
    • Negative
    Content
    • Customer Service
    Sep 16, 2023
  • Great beginner kit and a good price point.

    Great starter kit. I will definately upgrade to the larger kit! Pics are the same rocks at different stages.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Sep 16, 2023
  • Great product!

    This is the 2nd KoolStone tumbler I have purchased. I loved the 1st one so much, I added the 2nd one! Great product!

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Sep 15, 2023
  • Great gift

    Recorded this as a gift, and as an adult, it’s a new hobby I’m really looking forward to explore and this tumbler is a great introduction, giving you everything you need for a successful first batch.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Sep 15, 2023
  • This is the best tumbler look no more.

    This is the best built rock tumbler I have seen yet I've owned about seven different brands this is my go-to brand now. I have three running at the present time and probably will add one more.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Sep 06, 2023
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Sentiment Analysis

56 Net Promoter
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