Many customers are experiencing issues with the Kindle Paperwhite, including laggy performance, charging problems, and short battery life. Some users have had their devices stop working within a few years, and there are complaints about the lack of customer support. The device is also criticized for its touch screen sensitivity and limited features. Overall, customers are frustrated with the durability and functionality of the Kindle Paperwhite.
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I'm shocked that no one else feels like I do about the battery life. It was always tremendously worse than my previous Kindle but still pretty reasonable compared to other chargeable devices. However, now that it's 2 years old the battery level drops to 25% a day or two after I've charged it. I used to be able to go for weeks since I only read for about a half hour or maybe an hour every night. But now I'm charging it every other day. I find it a real pain. Plus it's been quirky since I first g...
Sentiment
Negative
Content
Battery Life
Oct 04, 2023
Want my old Kindle back
Battery life short, have to reboot daily because it refuses to wake up until I do. Difficult (if even possible) to organize my books. Ads take place of where my books should be. Very disappointed.
Sentiment
Negative
Content
Battery Life
Sep 02, 2023
Broke after 13 months
After 13 months of light use (only at home) and being well cared for in a case my Kindle touch screen broke. I am devastated and frustrated.
Sentiment
Negative
Content
Device Durability
Aug 22, 2023
Dying within 12 months
I purchased this version in August 2022 knowing that it was an "old" model. However, it was sold as a new item. Over the past month, it has begun to lock up during use. It also states that it needs charging even when the battery shows a 100% charge. Any electronic device that dies within a year is basically e-waste. Shame on you, Amazon, for selling effectively throw-away devices. Yes, I will send it to household hazardous waste for proper disposal. I won't buy another Kindle and I will advise ...
Sentiment
Negative
Content
Device Durability
Aug 10, 2023
Short lived use
After two years (are we to expect lifespan to only be few years?), a screen failure caused bands of lines to appear permanently while on so that when you are reading, the bands appear over/under and above the text (very distracting). No support after 3 months from purchase.
Sentiment
Negative
Content
Screen Display Issues
Aug 08, 2023
Two Duds in a Row!
My first Kindle died shortly after the warranty expired. It simply refused to charge. Amazon offered me a replacement at a reduced cost. Now the replacement has suffered the exact same fate. I’m not interested in a third. I’ll read Kindle books on my iPhone or iPad instead.
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Kindle Paperwhite – (previous generation - 2018 release) Waterproof with 2x the Storage – based on online reviews collected from Amazon. The analysis helps Product Managers, Customer Support Specialists, Marketing Analysts, Quality Assurance Engineers, E-commerce Managers to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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