Issues with Kindle Paperwhite
Kindle Paperwhite Feedback Analysis - Discover Customer Insights

Issues with Kindle Paperwhite

Many customers are experiencing issues with the Kindle Paperwhite, including laggy performance, charging problems, and short battery life. Some users have had their devices stop working within a few years, and there are complaints about the lack of customer support. The device is also criticized for its touch screen sensitivity and limited features. Overall, customers are frustrated with the durability and functionality of the Kindle Paperwhite.

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Custom Date - Apr 20, 2024
Featured Content
  • Worst battery life ever

    I'm shocked that no one else feels like I do about the battery life. It was always tremendously worse than my previous Kindle but still pretty reasonable compared to other chargeable devices. However, now that it's 2 years old the battery level drops to 25% a day or two after I've charged it. I used to be able to go for weeks since I only read for about a half hour or maybe an hour every night. But now I'm charging it every other day. I find it a real pain. Plus it's been quirky since I first got it. It freezes and must be rebooted frequently. I would think mine is defective, except that when I started having problems, I went to the reviews and looked at the ones that specifically mentioned battery life. I was stunned that people are rating this thing with 4 and 5 stars when they are having the same battery issues and freezing issues I'm having. I find this unacceptable compared to my previous Kindle. I guess the game is to get me to buy the next version and hope that they've made improvements. I know no one at Amazon will care, but I had to put this out there just to help a few others like me who are wondering if their Kindle is "abnormal" or if this is the standard to which Amazon has fallen.

    • Negative
    • Battery Life
    Oct 04, 2023
  • Want my old Kindle back

    Battery life short, have to reboot daily because it refuses to wake up until I do. Difficult (if even possible) to organize my books. Ads take place of where my books should be. Very disappointed.

    • Negative
    • Battery Life
    Sep 02, 2023
  • Broke after 13 months

    After 13 months of light use (only at home) and being well cared for in a case my Kindle touch screen broke. I am devastated and frustrated.

    • Negative
    • Device Durability
    Aug 22, 2023
  • Dying within 12 months

    I purchased this version in August 2022 knowing that it was an "old" model. However, it was sold as a new item. Over the past month, it has begun to lock up during use. It also states that it needs charging even when the battery shows a 100% charge. Any electronic device that dies within a year is basically e-waste. Shame on you, Amazon, for selling effectively throw-away devices. Yes, I will send it to household hazardous waste for proper disposal. I won't buy another Kindle and I will advise everyone to look elsewhere for a Kindle reader.

    • Negative
    • Device Durability
    Aug 10, 2023
  • Short lived use

    After two years (are we to expect lifespan to only be few years?), a screen failure caused bands of lines to appear permanently while on so that when you are reading, the bands appear over/under and above the text (very distracting). No support after 3 months from purchase.

    • Negative
    • Screen Display Issues
    Aug 08, 2023
  • Two Duds in a Row!

    My first Kindle died shortly after the warranty expired. It simply refused to charge. Amazon offered me a replacement at a reduced cost. Now the replacement has suffered the exact same fate. I’m not interested in a third. I’ll read Kindle books on my iPhone or iPad instead.

    • Negative
    • Product Replacement/Refund
    Jul 22, 2023
  • See All Reviews
Sentiment Analysis
-76 Net Promoter
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Kindle Paperwhite – (previous generation - 2018 release) Waterproof with 2x the Storage – based on online reviews collected from Amazon. The analysis helps Product Managers, Customer Support Specialists, Marketing Analysts, Quality Assurance Engineers, E-commerce Managers to discover insights into what people love, dislike, and need.

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