Mixed Reviews: Impressive Staff and Convenient Location, but in Need of Renovation
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Key Insights from Fletcher Hotel Customer Feedback Analysis

Mixed Reviews: Impressive Staff and Convenient Location, but in Need of Renovation

Kerkweg 138, 2941 BP Lekkerkerk The Netherlands

This hotel and restaurant impressed business guests with their helpful staff and comfortable rooms, although some mentioned outdated furnishings. Others complained about the lack of amenities such as coffee in the rooms and the need for renovation. Despite mixed reviews, the hotel was commended for its friendly staff and convenient location near Rotterdam, Dordrecht, and Kinderdijk. The hotel's cleanliness and accommodating service for guests with allergies were also highlighted.

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Popular Phrases (of 30 reviews)
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  • Disappointed

    Dirty and smelly. Room 101. Had to phone reception on day two and ask for toilet paper. No tea, coffee facilities. For goodness sake, this is 2019. Perhaps the directors need to get out a bit more. The staff were very friendly and the food very good.

    Sentiment
    • Negative
    Content
    • Room Cleanliness
    Jul 01, 2019
  • Terrible hotel

    Old, expensive, one soap for face, hands and hair. Dirty and dusty room. No comfort, not a 4 stars maybe 2 stars hotel. Moquette too much dirty, must be changed. You Pay 1€ for play pool for only 20 minutes. If you play longer you must pay Again. I will never come back here.

    Sentiment
    • Negative
    Content
    • Value for Money
    May 01, 2018
  • Nice

    Very friendly staff and a very nice location to have a wedding party. One thing that was really annoying was the very unorganized parking lot, however, I do not think you can hold the hotel responsible for the lack of parking skills of the guests.

    Sentiment
    • Positive
    Content
    • Hotel Facilities
    Apr 01, 2017
  • Very, very nice !!

    Perfect stay for short visit... On the way to Kinderdijk! And don't forget Schoonhoven. Super friendly staff, great food !, good room and breakfast. Also a small but oh so agreable sauna. We did have a great time.

    Sentiment
    • Positive
    Content
    • Staff Service
    Oct 01, 2016
  • Good business hotel

    I stayed a couple of nights on business and was most impressed with this hotel and restaurant. The staff were very helpful in organising dinner despite our late arrival. The room was quiet and comfortable with good wifi and mobile phone signal.

    Sentiment
    • Positive
    Content
    • Staff Service
    Jan 01, 2015
  • outdated hotel

    entrance looks ok but very poor rooms. Dinner was too slow, and breakfast very simple (no orange juice) Not worth a 4 star classification. No elevator , dirty terrace. The staff at the reception should be educated better and be trained in hospitality .

    Sentiment
    • Negative
    Content
    • Hotel Condition
    Apr 01, 2014
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Sentiment Analysis (of 30 reviews)
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