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Customers rave about Josh Wood Colour's hair dye and customer service

Customers rave about Josh Wood Colour's hair dye and customer service

35 reviews between Apr 25, 2023 and May 31, 2023.

Customers praise Josh Wood Colour's products, with many recommending the brand for their ease-of-use, effectiveness, and the results they achieve. Reviewers state that the brand's hair dye offers great coverage and leaves hair feeling soft and conditioned, with some saying that the dye lasts longer than other box dyes. Customers also appreciate the subscription option and the company's excellent customer service.

Josh Wood Colour 
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35 reviews between Apr 25, 2023 and May 31, 2023.

Apr 25, 2023 - May 31, 2023
  • Great product

    Great product, quick & efficient service.👏

    Sentiment
    • Positive
    Content
    • Product Quality
    May 31, 2023
  • Great customer service

    Great customer service - went a shade lighter and am very pleased with the results.

    Sentiment
    • Positive
    Content
    • Customer Service
    May 31, 2023
  • Quality products

    I've been using Josh Wood products for a couple of years now and feel really confident to recommend them. I regularly colour my hair and subscribe to the miracle system 8.0, with an icy shot. There's no brassiness, and my hair feels wonderfully conditioned after use.

    Sentiment
    • Positive
    Content
    • Hair Color Results
    May 31, 2023
  • Love it

    I am a big fan of the colourVery beautifully wrapped received parcelThanku

    Sentiment
    • Positive
    Content
    • Packaging
    May 30, 2023
  • Good result

    Good result, liked the treatment and the shot

    Sentiment
    • Positive
    Content
    • Hair Condition
    May 29, 2023
    • Great product

      Great product. Now I’m 6 weeks in. The colour blended in perfectly and even now there’s no difference between the roots and the coloured hair.

      Sentiment
      • Positive
      Content
      • Grey Coverage
      May 29, 2023
    • Darker and weaker than it should be

      The colour is both a lot darker than stated on the box and weaker than it used to be. It washes out. No matter how long it stays on or which parts of the month it is applied.

      Sentiment
      • None
      Content
      • Hair Color Results
      May 28, 2023
    • Dark brown hair

      With dark brown hair, the time between early re-growth and a trip to the salon can be frustrating but this product means it’s easy to cover up without messy sprays or powders.

      Sentiment
      • Positive
      Content
      • Grey Coverage
      May 27, 2023
    • Josh wood colour

      Leaves a great colour and shine to the hair

      Sentiment
      • Positive
      Content
      • Hair Condition
      May 26, 2023
    • This is the best at home dye I’ve ever…

      This is the best at home dye I’ve ever used. I also love how they send you all the kit you need when you have a subscription. Also knowing that this is always sent to me on time and in the right colour is such a relief.

      Sentiment
      • Positive
      Content
      • Subscription Service
      May 24, 2023
    • Easy to apply and great results

      Easy to apply and great results. Better than paying extortionate hairdresser prices for colour!

      Sentiment
      • Positive
      Content
      • Ease of Use
      May 23, 2023
    • I had a consultation and the lady I…

      I had a consultation and the lady I spoke to was really helpful in explaining everything. I followed her recommendation and placed my order. I needed a root touch up which I did at the weekend and was so pleased with the results (even though the 9 on the box look like barbie hair, it came out darker and more natural on my hair!). Perfect to keep the salon visits to once a year and protect my hair.

      Sentiment
      • Positive
      Content
      • Customer Service
      May 23, 2023
    • It was as I expected

      It was as I expected, the colour spot on and the conditioning terrific as was the shine.Excellent product.

      Sentiment
      • Positive
      Content
      • Product Quality
      May 23, 2023
    • As good as walking out of the salon!

      I've been using Josh Wood Miracle System (no.9 with ice blond toner) since lockdown and I can honestly say my hair looks better than when I used to have it professionally done in the salon. The colour is very natural, doesn't go brassy over time and my hair is in great condition. Thanks Josh!

      Sentiment
      • Positive
      Content
      • Hair Color Results
      May 22, 2023
    • Sent colour I didn’t want and did not…

      Sent colour I didn’t want and did not reply to my message. Waiting to get refund as I sent back.

      Sentiment
      • Negative
      Content
      • Customer Service
      May 20, 2023
    • Healthy shiny hair at last

      I had been using silver shampoos on my very pale grey hair but it was ageing me terribly. I didn’t want to keep dying my hair so I thought I would try champagne blonde. Wow 🤩 my hair has never looked so healthy and I am back to the pale blonde I had coloured my hair all my life to achieve. I write beauty pages for a NE Love magazine so I try lots of products your champagne blonde is outstanding;)Thank you so much

      Sentiment
      • Positive
      Content
      • Hair Color Results
      May 19, 2023
    • Trust worthy company

      Trust worthy company. For service and profucts highly recommended

      Sentiment
      Content
      May 18, 2023
    • I highly recommend Josh Wood Colour

      I highly recommend Josh Wood Colour. I've used various mainstream brands in the past, and always felt like I was breathing in harmful vapours during the dyeing process. Using Josh Wood Colour feels much gentler, there are no unpleasant smells or fumes (in fact it smells lovely) and my hair is left glossy and silky-smooth. Their customer service is also excellent. I recently contacted them because the free mini miracle mask I was expecting wasn't included in my latest box - Anna was very helpful and sent me two mini bottles, which arrived incredibly quickly. The subscription option is great if you like dyeing your hair regularly, as it takes away the hassle of remembering to order hair dye when you need it. To top it all off, the products always arrive beautifully wrapped in coloured tissue paper like a present, so unwrapping them helps you feel like you're really treating yourself! If you're thinking about giving Josh Wood Colour a go, don't hesitate 💜

      Sentiment
      Content
      May 17, 2023
    • Makes hair feel better!

      The colour is amazing and it's make your hair feel so soft !

      Sentiment
      Content
      May 17, 2023
    • A Brand one can trust to deliver on its promises

      There is no question about it - the hair products are excellent and their customer service is exemplary. I have no hesitation in recommending Josh Wood Colour without reservation.

      Sentiment
      Content
      May 16, 2023
    • Easy to use, good colours

      I have used Josh Wood colours for a couple of years now. My husband applies the colour and he does a very good job of it. I bought the bowl and brush and that seem to make it easier to apply.The box includes all you need although I find I don't use much of the stain remover and skin mask so have quite a collection now.The best bit is the conditioner that is included in the kit - that really leaves my hair in really good condition. I would love to buy that separately.The only criticism is that the colour does not seem to last as well as that applied in a salon.

      Sentiment
      Content
      May 16, 2023
    • No conditioner in the box problem resolved

      No conditioner in the box. I emailed JW twice as this was So disappointing as the conditioner is the nice part of the dying process! I have updated this review to 5 stars as the support I received after getting in touch with Josh Wood was very supportive and helpful. They looked into the problem and sent me the conditioner I needed. Very much appreciated.

      Sentiment
      • Positive
      Content
      • Customer Service
      May 15, 2023
    • Good product however I took one star…

      Good product however I took one star off because the packaging was quite ridiculous for one small item.

      Sentiment
      Content
      May 14, 2023
    • Genuinely brilliant!

      So after dying my hair with a balyage kit my hair was very blonde proper bright and orangey tones. I didnt feel comfortable with it been so bright as i didnt want it to go that light. So i spoke to the hair lady expert on video call and she reccommended for me to go for the Champagne blonde semi permament gloss, its made my hair so much more suttle there gorgeous tones in it now and have had lots of compliments. I will be getting the permament one soon i recon as the colour is lovely and i do genuinely feel like ive been to the salon when i havnt and i feel so much more comfortable now its toned it down. After putting the gloss my hair felt soo soft and nice. It was easier enough to do and instructions to follow were simple. I honestly cant think of anything negative about any of it! So thats really good :) x

      Sentiment
      • Positive
      Content
      • Hair Color Results
      May 12, 2023
    • This hair oil is a true elixir for…

      This hair oil is a true elixir for transforming dull and lifeless locks. Its effective formula nourishes and rejuvenates the hair, leaving it smooth, shiny, and revitalized.

      Sentiment
      • Positive
      Content
      • Product Quality
      May 10, 2023
    • The product arrived swiftly

      The product arrived swiftly, nicely packaged, though I felt wrapping it in tissue paper was meant to add to the luxury experience, however I’d rather pay less for less fancy packaging to be honest.The colour was okay, it was initially a little dark and flat and after a couple of washes faded significantly.I think it did leave my hair in reasonable condition to be fair. Probably left it it better condition than other box dyes.

      Sentiment
      • Positive
      Content
      • Packaging
      May 09, 2023
    • Fantastic hair colour

      Fantastic hair colour. Great coverage on grey hair. Fantastic condition afterwards. Would fully recommend unconditionally!

      Sentiment
      • Positive
      Content
      • Grey Coverage
      May 09, 2023
    • Lovely grey cover hair colour

      Lovely grey cover hair colour, improves the texture, softness and elasticity of my hair. I 100% recommend Josh Wood permenant hair colour.

      Sentiment
      • Positive
      Content
      • Hair Condition
      May 09, 2023
    • Fantastic product

      Fantastic product, like no other at home colour I’ve used before. Will definitely be using again.

      Sentiment
      • Positive
      Content
      • Hair Color Results
      Apr 28, 2023
    • Arrived in good condition. Happy with colour.

      Arrived in good condition.The box instructions are very useful and comprehensive.

      Sentiment
      • Positive
      Content
      • Ease of Use
      Apr 28, 2023
    • Quick delivery

      Quick delivery, great product x

      Sentiment
      • Positive
      Content
      • Product Quality
      Apr 28, 2023
    • Overall good experience

      Really great customer service and quality product

      Sentiment
      • Positive
      Content
      • Customer Service
      Apr 28, 2023
    • The colour was lovely and so expected…

      The colour was lovely and so expected based on the online information. What was disappointing was that the colour didn’t fully cover my grey roots. They still have a silvery glint to them, despite leaving the dye on for the required time

      Sentiment
      • None
      Content
      • Grey Coverage
      Apr 26, 2023
    • Totally worth it!

      On the pricier side, but then again I have an additional shade shot, and they always throw in an additional freebie! The colour is long lasting, and does not damage my hair.

      Sentiment
      • Positive
      Content
      • Product Quality
      Apr 25, 2023
    • Delivery was quick price offer was…

      Delivery was quick price offer was excellent and products are good

      Sentiment
      • Positive
      Content
      • Subscription Service
      Apr 25, 2023

Sentiment Analysis

  • Positive(26)
    74%
  • Negative(1)
    3%
  • None(2)
    6%
71 Net Promoter
Score

Popular Topics

  • Hair Color Results(6)
    17%
  • Customer Service(5)
    14%
  • Product Quality(5)
    14%
  • Grey Coverage(4)
    11%
  • Hair Condition(3)
    9%
  • Ease of Use(2)
    6%
  • Packaging(2)
    6%
  • Subscription Service(2)
    6%

Languages

  • English(29)
    83%

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