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JBL Earbuds: Good Sound, Connectivity Issues, and Privacy Concerns

JBL Earbuds: Good Sound, Connectivity Issues, and Privacy Concerns

30 reviews between Mar 31, 2023 and May 20, 2023.

The JBL earbuds offer great sound quality and noise cancellation, but some users have experienced connectivity issues, poor battery life, and difficulty finding the right fit. The accompanying app allows for EQ customization, but comes with concerns about data privacy. Overall, the JBL earbuds are a good value alternative to more expensive options.

JBL Live Pro TWS 2: 40 Hours of Playtime, True Adaptive Noise Cancelling, Smart Ambient, and
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  • Best for the price!

    Tried a few and this set was the best at noise cancellation, comfort, and play length. Great earbuds!

    Sentiment
    • Positive
    Content
    • Features and Quality
    May 20, 2023
  • Weak bluetooth

    The sound was great, but when I put my phone in my pocket, the Bluetooth would come and go… I had to return the item. I don’t wanna run holding my phone all the time

    Sentiment
    • Negative
    Content
    • Features and Quality
    May 13, 2023
  • Battery

    Have to say the battery really does last for a long time. Maybe cause I don't use it all the time but I do use it. So battery does have quite alot of time. If I can't remember I bought this for a while now and I think I have charged it 3 or 4 times. That's it. One thing I didn't like so much was the distant where I had it put on my working desk. Went to the restroom and it lost connection with my phone. The only way for it to be turned back is is to ate least get close to my for 10 feet again for it yo Starr working. So yes 3 stars

    Sentiment
    • Positive
    Content
    • Features and Quality
    May 13, 2023
  • JBL es increíble

    Super hermosos, suenan super bien la verdad estoy muy contento

    Sentiment
    • Positive
    Content
    • Features and Quality
    May 12, 2023
  • Loses connectivity after about 6 months

    Decent sound and noise cancelling. People can tell I'm on a headset when I talk to them (so it's a far cry from Airpods quality in terms of the mic). Overall, they've performed well.

    After about 6 months, connectivity is an issue. When I'm walking around with them in, particularly at the gym, they cut in and out while listening to music. They never did this before and I've taken very good care of them. This seems to happen on phone calls, as well as people complain I drop a word here and there.

    Would be a 4-star review (or maybe 5-stars for the price) but if they quit working right, then it's 2-stars.

    Sentiment
    • Negative
    Content
    • Features and Quality
    May 10, 2023
    • Dissapointed. Right Ear bud would not charge

      These worked great for a week. Then the right ear bud stopped working. went to the JBL site to troubleshoot with no success. Contacted JBL and they confirmed that the ear bud was not connecting to the charging port. When they worked, I loved them. Great for noise cancelation and the sound was great. I really liked the product for the one week they worked. I am returning these for a replacement and hope that the new ones work. If not, back to apple I go. I had a similar experience with other JBL headphones a couple of years ago and hoped that the issue would have been fixed on future generations.

      Sentiment
      • Negative
      Content
      • Customer Service
      May 09, 2023
    • Good sound quality

      Warm and strong bass. Noise cancelation needs to be improved.

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 08, 2023
    • Great sound

      Impressed with the sound and EQ adjustability. Great purchase!

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 04, 2023
    • It seems you must sell your soul for noise cancellation.

      I've only had the ear buds a few days. They seem comfortable and the sound isn't bad. In order to turn on noise cancellation you must download the app. Reading the privacy statement on the app, informs you that your personal data will be mined from your cell phone. There's a promise not to sell your information but unfortunately, it will be given out to third parties who have no such contract with you. I called customer service and spoke to a wonderfully nice girl. I asked if I could manually activate noise cancellation. It was obvious that she had no experience with the product. Finally after speaking with her supervisors, she said I could only activate noise cancellation through the app. Looks like I'll have to return the ear buds.

      Sentiment
      • None
      Content
      • Customer Service
      May 04, 2023
    • Recomendable

      Buen producto, el sonido es de buena calidad, 100% recomendable

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 02, 2023
    • Earbuds are not charging to the case

      It happened a couple days ago. . Troubleshooted and to no avail.

      Not satisfied since i bought these this past December.

      With light usage and no extreme wear or tear. . It has to be faulty.

      Sentiment
      • Negative
      Content
      • Others
      May 01, 2023
    • Great Quality and sound

      Been using JBL earbuds for a while now and these have been great. Iv always like JBL and the noise canceling on these are perfect. The automated voice is clear, the button functions are sensitive but doesn’t bother me, Iv tried Apple AirPods and everyone says those are the best but I honestly don’t see a real difference except maybe comfort, however these are comfortable sound great and affordable!

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 29, 2023
    • Excellent!!

      Thank you thank you thank you!! Finally, a product that delivered what it promised.
      Great fit and phenomenal sound quality + BASS, along with good noise cancelling.
      Looking forward to wearing these at the gym.

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 26, 2023
    • NO funciona no recibe carga

      Necesito ayuda para aplicar la garantía

      Sentiment
      • Negative
      Content
      • Customer Service
      Apr 26, 2023
    • Awesome headphones

      The different noise settings are perfect for any scenario. I can turn on the noise canceling and go shooting with just these in my ear. I've only charged these things once in the last few weeks and the are still running strong! Worth the buy.

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 17, 2023
    • Very low call volume.

      I've tried everything. On calls I cam barely hear the other person with the volume raised full way.
      I'm really disappointed with that itself. The ANC is great. The train sounds like shopping carts. I wanted these to try and use them as hearing aids but was dissapointed. Might return these soon...

      Sentiment
      • Negative
      Content
      • Features and Quality
      Apr 16, 2023
    • Battery life is not 40 hours

      I like these but battery life is incredibly poor. I’ve used mine about 5 days and after 2-4 hours of a call they are dead.
      Falsely advertised as much longer.
      My worst performing battery life for any brand to date by far.
      The Bluetooth connectivity seems better than others.

      Sentiment
      • Negative
      Content
      • Features and Quality
      Apr 15, 2023
    • Cuts in and out and can't touch without changing a setting

      I was really excited for these because I have a different pair of JBL earbuds that have lasted over 3yrs but are finally cutting out. These are not as good, and they were $40 more. I want to return them but cannot find where to do that. The only pro is that the sound quality is okay.

      The sound cuts in and out even when I'm just sitting somewhere. You cant adjust them once they're in your ear or you'll change a setting on them. They're so sensitive.

      Find a different pair.

      Sentiment
      • Negative
      Content
      • Features and Quality
      Apr 14, 2023
    • Not great

      I bought these ear buds because I was hoping they would be a good replacement for my old AirPods at a better price point . Unfortunately, they don’t pair very well with iPhone, and the controls are not as intuitive as the AirPod controls. I also notice that my phone loses battery much more quickly compared to the AirPods. Not sure how it integrates on other devices. Three stars because the sound quality is good.

      Sentiment
      • None
      Content
      • Features and Quality
      Apr 14, 2023
    • A veces lo conectas a un dispositivo y se escucha nada, parece que se buguea

      A veces los sacas del estuche, se conectan aparentemente bien al dispositivo, reproduces la una música o un video o cualquier sonido emitido por ese dispositivo que debería sonar y no suena nada

      He probado desemparejar y volver a emparejar, meterlos en el estuche y sacarlos, y nada, al cabo de un tiempo indefinido (pueden ser horas) comienzan a funcionar correctamente hasta que algún otro día aleatorio vuelve a suceder

      A demás a veces la conexión suele fallar y en algunos dispositivos (me ha pasado con laptops) se corta el audio cada 3 segundos mas o menos como si te alejaras mucho del dispositivo a pesar de que estoy a menos de un metro de él, y se vuelve a arreglar cuando quiere, no he encontrado ningún patrón o maña

      Es un producto con buen sonido, una larguísima duración de la batería, me gustan mucho pero si no los puedo usar porque funcionan cuando quieren todo esas características no compensan

      Sentiment
      • Negative
      Content
      • Features and Quality
      Apr 13, 2023
    • Nice Quality

      I really love they way they fit and sound. They are a good choice if you are looking for a reasonable priced set of earbuds.

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 12, 2023
    • NC feature works!

      Comfortable ear friendly! I use these when I travel and they work awesome in tuning out the airplane noise! Cant go wrong with JBL products! I love these things!

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 12, 2023
    • Comfortable

      These are very comfortable, sound great and lasts as long as I need.

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 11, 2023
    • Golden

      Love these headphones. Great sound quality and bass. They last for 8hrs fully charged no problem, and quick charge for 30 mins they last for another 8hrs. Will be buying more for my family members as gifts!

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 09, 2023
    • Highly recommended

      Bought these as a Christmas gift. I still get compliments on how good they are. The sound is amazing and they really do cancel noise.

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 08, 2023
    • A really good cheap pair of ANC earbuds

      The sound of these earbuds is nice, with the app of course, a little low on bass so you have to boost it, but the sound is crisp and clear and I’ve not had any issues with the auto pause and auto play function. The ANC does not totally deafen, but it’s pretty good, especially for the price. It blocks out the sound of my kitchen sink when doing the dishes and even the sound of my very loud vacuum. The sink about 80% and the vacuum around 60%. I can only really hear the hum of it. Very good battery life as well.

      Sentiment
      • Positive
      Content
      • Features and Quality
      Apr 08, 2023
    • I wanna love it but it’s not made for me

      Noice cancelling works. Ambient aware is great. Battery lasts super long. But earbuds keep falling from my ears after 3-5 minutes use. I am not a sport guy, I just use it for watching tutorials for my work and sometimes music and that’s all. I have to push them back into my ears every single time. I’ve changed all size of ear tips but none worked for me. I wish I had bought airpods 3 :(

      Sentiment
      • Negative
      Content
      • Features and Quality
      Apr 04, 2023
    • Good sound bad battery drain

      Everything is good with them but when useing noise canceling battery drains faster in that mode but was expecting that based on actual item discription.

      Sentiment
      • Positive
      Content
      • Features and Quality
      Mar 31, 2023
    • Not for running.

      I tossed them. They sound good, but they don't stay in. If you try to push them back in, it pauses the music. So frustrating. I wasn't able to use them. The left ear finally fell out and into the base of the treadmill so I tossed the case and the right earbud in the trashed and moved on. Disappointed.

      Sentiment
      • Negative
      Content
      • Features and Quality
      Mar 31, 2023
    • Love them

      Wish they’re were more options in eartips as none of the factory ones really work for me but with a hard enough search I purchased some replacements that work reall well and are comfortable. Great sound quality and customizable with the app. I love these earbuds. Great phone call quality even with just one bud in at a time. These are in my top 3 earbuds I’ve owned which has been a lot and many at a much higher price point.

      Sentiment
      • Positive
      Content
      • Features and Quality
      Mar 31, 2023

Sentiment Analysis

  • Positive(17)
    57%
  • Negative(11)
    37%
  • None(2)
    7%
20 Net Promoter
Score

Popular Topics

  • Features and Quality(26)
    87%
  • Customer Service(3)
    10%
  • Others(1)
    3%

Languages

  • English(26)
    87%
  • Spanish(4)
    13%

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