Mixed Reviews for Lensa: AI Photo Editor - UI/UX Praise but Payment and Support Concerns
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Mixed Reviews for Lensa: AI Photo Editor - UI/UX Praise but Payment and Support Concerns

In-Depth Lensa App Feedback Analysis: Unlock User Insights

Mixed reviews for Lensa: AI photo editor, with users praising its UI/UX design, functionality, and AI features, but some facing issues with payment, region-specific limitations, and customer support responsiveness. Users appreciate the versatility and fun of the app but express frustration with difficulties in accessing photos, subscription issues, and unexpected payment requirements. While some find it excellent and amazing, others criticize the app for being misleading about payments and lacking certain functionalities. Overall, Lensa offers a range of editing options but needs improvements in user experience, payment transparency, and customer service.

Source: Google Play Reviews of Lensa: AI photo editor, camera

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Customer Feedback Analysis of Lensa: AI photo editor, camera

Explore in-depth insights on Lensa AI photo editor with user praise and concerns on UI/UX, payments, and support.

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Custom Date - Jan 12, 2025
Popular Phrases (limited preview)
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Featured Content
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  • they will force you to agree TO PROCESS AND SHARE etc your photos before using it!!! Update: read your policies and you can see what I'm talking about

    Sentiment
    • Negative
    Content
    • Privacy Concerns
    Jul 31, 2024

  • No integration with cloud photos, and very difficult to find photos on your device. Frustrating considering it's a photo editor and needs you to upload selfies for the avatar creators. If you get the photos uploaded it is really cool... But the functionality it not good.

    Sentiment
    • Negative
    Content
    • User Interface and User Experience
    Jul 31, 2024

  • No mention of required payment for images to be produced until the last step.

    Sentiment
    • Negative
    Content
    • Payment and Refund Issues
    Jul 30, 2024

  • BEWARE SCAM APP!.Bought a small AI package. Never received any photos or a refund.

    Sentiment
    • Negative
    Content
    • Payment and Refund Issues
    Jul 25, 2024

  • Subscribed for a year. Currently unusable for months. Every avatar pack says unavailable in my region. Imagine my frustration. I have reached out to support many times. ONE time I had an exchange with someone from support but they haven't replied in weeks. Every other time, I get the canned auto-reply then nothing. Wish someone would help considering it was great when it worked.

    Sentiment
    • Negative
    Content
    • Customer Support
    Jul 23, 2024

  • So what purpose of this app? Cant do any work with it stuck with paywall

    Sentiment
    • Negative
    Content
    • App Pricing and Paywall
    Jul 21, 2024
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Sentiment Analysis (limited preview)
23 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Lensa: AI photo editor, camera based on online reviews collected from Google Play. The analysis helps Mobile App Developers, Product Managers, UX/UI Designers, Customer Support Managers, Marketing Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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