Clean and Comfortable Hotel with Friendly Staff
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In-Depth Customer Feedback Report for Van Der Valk Hotel

Clean and Comfortable Hotel with Friendly Staff

Zijdeweg 54, 2245 BZ Wassenaar The Netherlands

Clean and comfortable rooms, friendly and helpful staff, good location between the beach, university, and the city. However, there were some issues with the heating system and cleanliness of the rooms. The hotel is currently undergoing renovations. The restaurant is good, but the dinner service can be improved. Overall, a reliable hotel for both business and personal travel.

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Custom Date - Oct 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Nice hotel

    We had a good time. The rooms where great and clean. The rain-shower is amazing. The staff is very friendly. Especially Ceylan( stagiair). I will recommend his hotel for sure.It is only 6 min away from the Westfield Mall

    Sentiment
    • Positive
    Content
    • Room Comfort
    May 01, 2021
  • Comfortable, nice food.

    Very good location for Den Haag area. Comfortable room. We have got quiet side of the hotel. Thanks to check in staff who asked for preference. Food were good even in lock down time. We had nice stay.

    Sentiment
    • Positive
    Content
    • Location
    Apr 01, 2021
  • Top hotel!

    Really loved my stay in the hotel! Friendly staff! Big room! Very clean! This is an absolute top hotel, i really enjoyed my stay! Easy check in & check out procedure. I would be very happy to use this hotel again in the future.

    Sentiment
    • Positive
    Content
    • Staff
    Aug 01, 2020
  • Perfect getaway!

    Great stay in a very nice hotel. Very comfortable rooms and friendly staff. Would recommend this hotel to anyone. The hotel is conveniently located near the city and the beach. It has a beautiful surrounding.

    Sentiment
    • Positive
    Content
    • Staff
    Mar 01, 2020
  • Dirty room

    Not fit for business trips. The room was not cleaned and no bed sheets were on bed,used cups and management told they will compensate and call me back.. next time i call they are out of office... unprofessional

    Sentiment
    • Negative
    Content
    • Service
    Feb 01, 2020
  • Our stay

    Lovely hotel in excellent location. Free parking. Good restaurant. Nice spacious room with lovely seating area. Lovely bathroom too. Good bus service to The Hague and good location for Wassenaar. Staff very helpful

    Sentiment
    • Positive
    Content
    • Location
    Aug 01, 2019
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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